Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
- The store is located on Strathmartine Road, 1.6km (1.0 miles) north of Dundee city centre.
There is a shared car park for the units in the retail park off Paterson Road.
Parking is free for up to 2 hours for customers.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Strathmartine Road is served by bus route 22 northbound and 2, 22 and 922 north and southbound, operated by Xplore Dundee buses.
- For more information on Xplore Dundee bus services please click here (opens new tab).
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By Train
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- The nearest train station is Dundee.
- Dundee Station is located south of Dundee City centre on South Union Street, 2.4km (1.5 miles) south of the store.
Dundee Station is a Category A station. The station has step-free access to all platforms. The Passenger Assist meeting point is at the Ticket Office.
There is an accessible booking office and ticket machines, and ramp access to trains. - For more information on services and facilities at Dundee Station please click here (opens new tab).
- For more information on the AccessAble Guide for Dundee Station please click here (opens new tab).
Getting Help and Assistance
- There is not a colleague available for help and assistance.
- For help and assistance please go to the Customer Service Checkouts to the right as you enter, or ask a member of staff.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- For emergency use of the defibrillator enquire at the Customer Service checkouts.
Parking
- The store has shared parking facilities.
- The store shares the shopping area's parking facilities.
- The car park is located off Paterson Street.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 5 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 500cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zone between the bays and behind the bays is 100cm wide.
There is one bay with a marked zone to one side only. - The dimensions of other designated Blue Badge parking bay(s) vary in size.
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Paying
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- Parking is free for up to 2 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac and concrete tiles.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- There are bollards at the dropped kerb next to the Blue Badge bays.
- They are 102cm high with a minimum width of 121cm between them.
- The bollards contrast with the paving.
- The dropped kerb slope is steep (photograph 5).
- There is an alternative dropped kerb outside Greggs with a slight slope (photograph 6).
ATM(s)
- The ATM(s) is/are located to the right as you face the store entrance.
- The ATM(s) is/are 10m from the store entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 91cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 110cm.
- The height of the ATM(s) controls/screens is 92cm.
- There is not a lowered ATM available.
- There is a headphone socket and a volume control button.
Entrance (Store Entrance)
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Entrance
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- This information is for the entrance located at the front left of the store facing Strathmartine Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 159cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 147cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 119cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 85cm.
- There are pillars and product displays and promotions at the ends of aisle that reduce the width of aisles.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located on the right of the store, towards the front.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 2 and 3 (left and middle).
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 2 and 3.
- The hearing assistance system(s) was/were tested on 24/03/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- The hearing assistance system on checkout 3 is working.
The hearing assistance system on checkout 2 was turned off and not working.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 62cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.