You are on Summary. Skip to the next section.

Summary

• The store is located within Bay Centre Retail Park.
• The details within this access guide relate to the store and not the retail park.

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• Services Available View
  • In this store these services are available; Children's Rides, National/Health Lottery, Photobooths and photo services.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; baby changing facilities and an accessible toilet.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
  • Tesco Dunfermline Dalgety Bay Metro is located in the Bay Centre Retail Park, off Regents Way in Dalgety Bay. A shared car park administered by Fife Council is available.
  • For more information onhttps://www.fife.gov.uk/facilities/car-park/bay-centre-car-park,-dalgety-bay please click here (opens new tab).
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • There are both northbound and southbound bus stops on Regents Way. The bus stops are serviced by bus routes 78 (southbound only), 83, 87, IK2, SC6, SJZ (northbound only), operated by the Stagecoach bus company.
  • For more information on Stagecoach buses in the Dalgety Bay area please click here (opens new tab).
• By Train View
  • The nearest train station is Dalgety Bay.
  • Dalgety Bay railway station is located approximately 0.9 miles (1.5km) from the store on Main Street, off the A921, with direct bus services and taxis to the store from the bus station. The railway station is a Category A station with step-free access to both platforms. There is not a ramp for train access.
  • For more information on Dalgety Bay Railway Station please click here (opens new tab).
  • For more information on local train services please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please contact the Customer Service desk immediately to the left as you enter the store or speak to any colleague.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact Customer Service.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The store shares the retail park's parking facilities.
• The car park is located off Regents Way.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 6 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 500cm.
  • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
  • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
  • The marked zones either side of the bays are 90cm wide.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is block paving.
  • There is a pedestrian crossing to the standard bays. The dropped kerb here serves the Blue Badge bays, the crossing and the drop-off bay.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located next to the Blue Badge bays, to the right of the entrance to Tesco.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • There is tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
• Comments View
  • The car park is owned and administered by Fife Council.

You are on Approach (Right Approach). Skip to the next section.

Approach (Right Approach)

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• Approach View
  • The surface of the approach is block paving.
  • The store is located in the Bay Centre retail park, which is L-shaped with Tesco in the corner.
    There are covered walkways to both approaches, supported by pillars painted white on blue plinths, that contrast with the paving.
  • There are obstructions on the approach.
  • The minimum width between the obstructions is 200cm.
  • There is a slope with a very easy incline.

You are on Approach (Left Approach). Skip to the next section.

Approach (Left Approach)

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• Approach View
  • The surface of the approach is block paving.
  • The store is located in the Bay Centre retail park, which is L-shaped with Tesco in the corner.
    There are covered walkways to both approaches, supported by pillars painted white on blue plinths, that contrast with the paving.
  • There are obstructions on the approach.
  • The minimum width between the obstructions is 190cm.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • There is a level landing at the top of the ramp/slope.
  • The ramp is shown in photographs 3 and 4. It is located to the left of the store entrance. Blue Badge parking bay users do not use this ramp as there is an easy sloped alternative at the front of the store.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the right of the entrance.
• The ATM(s) is/are 7m from the store entrance.
• There are obstructions on the approach to the ATM(s).
• The controls/screen heights vary between 88cm and 112cm.
• There is not a lowered ATM available.
• There are pillars on the walkway to the ATM and store entrance. They are painted white, with blue at the bottom in contrast to the red block paving.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store, to the corner of the car park.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 132cm.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 181cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the store.
  • The gradient of the ramp/slope is slight.
  • The slope varies across the front of the store.
    The path to the left of the store has a steep gradient.
    The path to the right of the store has a very slight incline.
    The access from the Blue Badge bays via the dropped kerb has a slight slope.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There are white pillars in the middle of some aisles marked by a single grey band.
    There are display stands that protrude from aisle sides, and product bins in the centre of some aisles.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are moderate to good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located opposite checkouts 4 and 5.
  • The seats do not have armrests.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located on the left hand side of the store as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are self-service checkout(s), staffed checkout(s) and basket only checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 92cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following standard checkout(s) have a hearing assistance system; 5 and 6.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 5 and 6.
  • The hearing assistance system(s) was/were tested on 02/03/2021.
  • Both hearing assistance systems were working well.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 92cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Counter (Customer Service and Tobacconist). Skip to the next section.

Counter (Customer Service and Tobacconist)

• The counter is located to the left as you enter the store.
• The counter is approximately 3m from the store entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are moderate to good.
• The height of the counter is 101cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 63cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 02/03/2021.
• The hearing assistance system was working at the time of testing.

You are on Accessible Toilet(s) (Female - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Female - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the rear left of the store, beyond the checkouts, the left door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a female toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 157cm x 188cm (5ft 2in x 6ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 89cm (2ft 11in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 137cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 95cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 103cm.
• Comments View
  • There is a second entry door to access the toilet facilities which opens towards you (pull) and is 85cm wide.
  • This door may be difficult for some users to open.

You are on Accessible Toilet(s) (Male - Left Transfer). Skip to the next section.

Accessible Toilet(s) (Male - Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located to the rear left of the store, beyond the checkouts, the right door.
  • This accessible toilet is approximately 30m (32yd 2ft) from the store entrance.
  • There is step-free access into the accessible toilet.
  • This is a male toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 154cm x 193cm (5ft 1in x 6ft 4in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 89cm (2ft 11in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is good.
  • The contrast between the walls and floor is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary and nappy/incontinence items bin disposal units.
  • There is a/are coat hook(s).
  • The height of the coat hook is 136cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 95cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 83cm (2ft 9in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 73cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 92cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 98cm (3ft 3in).
  • The contrast between the hand dryer and the wall is good.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 107cm.
• Comments View
  • There is a second entry door to access the toilet facilities which opens towards you (pull) and is 85cm wide.
  • This door may be difficult for some users to open.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Comments View
  • The accessible toilets are used as the standard facilities.