Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 320 meters away on the High Street with direct links to Lydd, Littlestone, Folkestone and Dover.
- For more information on Stagecoach Buses please click here (opens new tab).
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By Train
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- The nearest train station is Dymchurch.
- The nearest railway station is 320 metres away with direct links to Hythe, St Marys Bay, New Romney and Dungeness.
- For more information on Romney, Hythe and Dymchurch Railway please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customer can ask for assistance from any colleague in the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
Parking
- The store does have its own parking facilities.
- The car park is located High Street.
- The car park type is open air/surface.
- The car park surface is block paving.
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Parking
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- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 380cm x 470cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free for up to 30 minutes.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance(s) is block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 159cm.
- There are security pillars at the entrance doors.
- The security pillar do contrast visually with the flooring.
- The minimum width between the security pillars is 158cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is not step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product bins (see photographs 1, 2 & 3).
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 112cm and 160cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 10m from the entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 96cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 126cm.
- There N/A a lowered ATM available.
- The height range of the lowered ATM controls/screen is 88cm to 125cm.