Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Mobile shop, a pharmacy, Scan as you Shop, F&F Clothing and electric vehicle charging points.
- In this store these services are available; Rug Doctor (Carpet Cleaning), Coin Exchange, Max Spielmann, Photobooths and Krispy Kreme.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 350m away on Kingsway and provides direct services to Salford, MediaCityUK, and Manchester city centre.
- For more information on fare and timetable enquiries please click here (opens new tab).
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By Train
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- The nearest train station is East Didsbury.
- The nearest train station is 400m away and provides direct services to Manchester Piccadilly, Liverpool Lime Street, Chester and Crewe.
- For more information on station details please click here (opens new tab).
- For more information on fare and timetable enquiries please click here (opens new tab).
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By Tram
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- The nearest tram stop is East Didsbury.
- The nearest tram stop is 550m away and provides direct services to Manchester city centre, Oldham and Rochdale.
- For more information onhttps://tfgm.com/public-transport/tram please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers requiring assistance should go to the Customer Service desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact Customer Service desk.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car parking facilities are for Blue Badge holders only.
- The car park is located off Parr's Wood Lane.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 21 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 227cm x 485cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The side hatching on some bays is only 71cm wide. Also, although most bays have hatching at the side, some bays do not.
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Paying
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- Parking is free for up to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Signage around the car park suggests that customers staying more than 2 hours may get a £70 parking charge notice. However, Blue Badge holders can register their vehicle at the Customer Service desk for an exemption to the 2 hour limit.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac and block paving.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Podpoint.
- Fast charging is available.
- The electric vehicle charging point(s) is/are located at the right end of the store building.
- Colleagues are able to provide assistance with the electric vehicle charging points.
- Customers requiring assistance should either go to the Customer Service desk or should telephone the store.
- There is/are 4 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 227cm x 498cm.
- The charging point(s) is/are located to the front as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 91cm to 183cm.
- The height range of the electric vehicle charging point nozzle slot is 100cm to 110cm.
- An app is required to use the charging point(s).
- The charging points are free of charge for up to 2 hours and an unlimited amount of time for blue-badge holders that register their vehicle at the Customer Service desk.
- For more information and a guide to electric vehicle charging please click here.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 151cm.
- There is a slope with a very easy incline.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 5m from the store entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 87cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 129cm.
- The controls/screen heights vary between 88cm and 126cm.
- There is not a lowered ATM available.
- An audio transaction guide is available at the leftmost ATM. To use this, earphones or headphones with a 3.5mm jack is required.
Entrance
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Entrance
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- This information is for the entrance located to the left of the store frontage.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 122cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 192cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 120cm and 140cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 137cm.
- Product bins restrict aisle width a little.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located A seat is available behind the checkouts and there is also seating outside the pharmacy and in Costa Coffee.
- There is a mixture of seating with and without armrests.
- Background music is played at all times, the volume can be adjusted if requested.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Counter (Customer Service)
- The counter is located to the left as you enter the store.
- The counter is approximately 7m from the Store entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 95cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/11/2021.
- The hearing assistance system was working at the time of testing.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located At the far right of the store.
- F&F Clothing is approximately 76m from the store entrance.
- Clear signage for F&F Clothing is not visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 125cm.
- Product displays restrict width in one of the aisles.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat cannot be made available if required.
- Background music is played at all times, the volume can be adjusted if requested.
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Standard Fitting Room(s)
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- There is/are 0 standard fitting room(s) within the store.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the right as you enter the store.
- Tesco Mobile is approximately 32m from the Store entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times, the volume can be adjusted if requested.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 1 consultation desk(s) available.
- The consultation desk surveyed is 2m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 94cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
- Only high seating is available at the consultation desk. The seat height is 71cm.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located To the left as you enter the store.
- The Pharmacy is approximately 15m from the Store entrance.
- The Pharmacy is clearly visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is not clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is only played at certain times, the volume can be adjusted if requested.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 102cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 17/11/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 4m from the pharmacy counter.
- The consultation room is not clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is no signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 79cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- The seats do not have armrests.
- Lighting levels are good.
- The consultation room is fully enclosed.
Café (Costa)
- The following information is for the café.
- The café is located Immediately to the right as you enter the store.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; picture wall menus and written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
- The height of the counter is 95cm.
- There is a moveable card machine available for payment.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the lowest table is 65cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also coffee tables, armchairs, sofas and stools.
- The type of flooring in this area is vinyl.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
- There are 10 Staffed, 10 Self -Service and 2 Basket Only checkouts.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 12 and 13.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 12.
- The hearing assistance system(s) was/were tested on 17/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 91cm.
- There is a lowered section at the basket only checkout(s).
- The height of the lowered section at the basket only checkout(s) is 76cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 64cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Scan as you Shop is integrated into the Self-service checkouts.
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Scan as you Shop
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- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located To the right as you enter the store, behind the checkouts.
- The parent and baby room is approximately 42m from the store entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 84cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is a flashing fire alarm beacon within the room.
- The lighting levels are good.
Accessible Toilet(s) (Right transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located To the right as you enter the store, behind the checkouts.
- This accessible toilet is approximately 42m (45yd 2ft) from the Store entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- The key is not a radar key.
- There is pictorial, written text, dementia friendly and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 145cm x 254cm (4ft 9in x 8ft 4in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 83cm (2ft 9in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is fair.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with lid) disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 171cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is not a toilet roll holder.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the right hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 84cm (2ft 9in).
- The contrast between the hand dryer and the wall is good.
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Comments
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- The toilet roll holder is missing, however a toilet roll was placed on the horizontal grab rail at a height of approximately 70cm. It can be reached while seated on the toilet.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located To the right as you enter the store behind the checkouts.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 42m from the Store entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 84cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.