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Summary

• The store is located within St Leonards Mall.
• The details within this access guide relate to the store and not the shopping centre.

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• Services Available View
  • The following Tesco services are available at this store; Tesco Collect+ services.
  • In this store these services are available; Photobooths and National/Health Lottery.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is not available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Bus stops are located on High Common Road. The nearest bus stop is approx. 100m away.
  • For more information on First Bus please click here (opens new tab).
• By Train View
  • The nearest train station is East Kilbride.
  • East Kilbride Railway Station is approx. 1.5 miles away.
  • For more information on ScotRail please click here (opens new tab).
  • For more information on East Kilbride Railway Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• Any colleague can be approached for assistance. The Customer Service desk is also located to the left as you enter the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact any colleague.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is not a water bowl available for assistance dogs.
• There is a Tesco Collect+ service in the store.
• Tesco Collect+ services for customers are located at the Customer Services counter.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• Colleagues can make the staff area available if a quiet area is requested.

You are on Parking. Skip to the next section.

Parking

• The store has shared parking facilities.
• The car park is located off Blacklaw Drive.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 9 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 495cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free (unlimited time).
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach (St Leonards Mall Rear Entrance). Skip to the next section.

Approach (St Leonards Mall Rear Entrance)

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• Approach View
  • The surface of the approach is tarmac and concrete tiles.
  • There is step-free access on the approach.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a slight gradient and has a handrail on the right going up.
  • There is a level landing at the top of the ramp/slope.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 10+ unmarked step(s), with a central handrail.
  • Handrails are not at the recommended height (90cm-100cm).
  • Handrails do not cover the flight of stairs throughout its length.
  • Handrails are not easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 15cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • There is an easy slope leading down to the ramp or steps from Common High Road as shown in photograph 1. There are further steps with handrails on both sides leading up from the St Leaonard's Road underpasses, as shown in photographs 7 and 8. The slopes and ramps bypass all steps.

You are on Approach (Glen Urquhart). Skip to the next section.

Approach (Glen Urquhart)

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• Approach View
  • The surface of the approach is tarmac.
• Ramp/Slope View
  • There is a ramp/slope on the approach.
  • The ramp/slope is permanent, has a steep gradient and has no handrails.
  • The ramp/slope does bypass the step(s).
• Step(s) View
  • There is a/are step(s) on the approach.
  • There is/are 6 unmarked step(s), with no handrails.
  • The height of the step(s) is/are not between the recommended 15cm and 18cm.
  • The height of the step(s) is/are 11cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 109cm.

You are on Entrance (St Leonards Mall Rear Entrance). Skip to the next section.

Entrance (St Leonards Mall Rear Entrance)

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• Entrance View
  • This information is for the entrance located at the rear of the shopping mall.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 134cm.
  • There is a small lip on the threshold of this entrance, with a height of 2cm or below.

You are on Entrance (St Leonards Mall). Skip to the next section.

Entrance (St Leonards Mall)

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• Entrance View
  • This information is for the entrance located at the front of he shopping mall, in the car park.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 137cm.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store, near the St Leonards Mall entrance.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 188cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 192cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 120cm.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times, the volume can be adjusted if requested.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store, to the right as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are basket only checkout(s), self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 92cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 9 and 11.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 9 and 11.
  • The hearing assistance system(s) was/were tested on 17/08/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
  • Staffed checkouts are shown in photographs 1 to 4.
• Basket Only Checkout(s) View
  • There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 92cm.
  • There is not a lowered section at the basket only checkout(s) .
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Basket checkouts are shown in photographs 5 to 8.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 63cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • Self-service checkouts are shown in photographs 9 to 12.

You are on Counter (Customer Service). Skip to the next section.

Counter (Customer Service)

• The counter is located to the left as you enter.
• The counter is approximately 10m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The height of the lowered section at the counter is 75cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 17/08/2021.
• The hearing assistance system was working at the time of testing.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.