You are on Summary. Skip to the next section.

Summary

• The store is located within The Swan Centre.
• The details within this access guide relate to the store and not the shopping centre.
• The Swan Centre link (new tab) - click here.

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• Services Available View
  • In this store these services are available; Rug Doctor (Carpet Cleaning), National/Health Lottery and Coin Exchange.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has shared/public parking facilities.
  • For more information onhttps://www.swanshopping.com/visitor-information/car-park please click here (opens new tab).
• By Bus View
  • There is not a bus stop within 150 metres of the store entrance.
• By Train View
  • The nearest train station is Eastleigh.
  • Eastleigh train station is approximately 0.2 miles (5 min walk) away from the store.
  • For more information on South Western Railway please click here (opens new tab).
  • For more information on Eastleigh Train Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• For help and assistance please go to the checkouts or approach any member of staff around the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are wheelchair(s) available to borrow.
• To obtain mobility aids please contact a member of staff.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
• There is not a water bowl available for assistance dogs.
• There is not a Tesco Grocery Click+Collect service in the store.
• There is not a Tesco Collect+ service in the store.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does not have its own parking facilities.
• The store shares the shopping centre's parking facilities.
• The car park is located Southampton Road.
• The car park type is multi storey.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 2.1cm (1in).
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 10 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 480cm.
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located at the payment machines in the car park.
  • Payment term signs do make it clear if parking charges apply to Blue Badge holders.
  • Payment machines are located throughout the car park.
  • There is not a payment machine at a convenient height for wheelchair users.
  • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
  • BB holders have free parking for a maximum of 4 hours.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is not clearly visible from the car park.
  • The route from the car park to the entrance is clearly signposted.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is concrete.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing has a dropped kerb from the Blue Badge parking bays and is level with the approach to the entrance(s).
  • Access from the Blue Badge bays to the Tesco store is via the lift in The Swan Centre.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the Wells Place entrance.
• The ATM(s) is/are 18m from the Wells Place entrance.
• The controls/screen heights vary between 90cm and 114cm.
• There is not a lowered ATM available.

You are on Entrance (Wells Place). Skip to the next section.

Entrance (Wells Place)

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• Entrance View
  • This information is for the entrance located on Wells Place.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 155cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 158cm.
  • There are identical sets of doors at either side of the entrance foyer.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 180cm.

You are on Entrance (Swan Centre). Skip to the next section.

Entrance (Swan Centre)

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• Entrance View
  • This information is for the entrance located on the ground floor of the Swan Centre.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'TESCO express'.
  • There is ramped/sloped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There are no doors at this entrance.
  • There are security pillars at the entrance doors.
  • The minimum width between the security pillars is 163cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.

You are on Lift (Store to Swan Centre Car Park). Skip to the next section.

Lift (Store to Swan Centre Car Park)

• There is a lift for public use.
• The lift is located to the right from the Swan Centre entrance.
• Signs indicating the location of the lift are clearly visible from the entrance.
• The lift is approximately 8m (8yd 2ft) from the Swan Centre entrance.
• The lift is a standard lift.
• A colleague does not need to be notified for use of the lift.
• The floors which are accessible by this lift are G, 1, 2.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is fair.
• The colour contrast between the external lift control plate and the wall is good.
• The clear door width is 109cm (3ft 7in).
• The dimensions of the lift are 155cm x 240cm (5ft 1in x 7ft 10in).
• There are not separate entry and exit doors in the lift.
• There is not a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are moderate to good.
• There is a/are similar lift(s) available.
• The width of the security barrier to access the lift lobby is 206cm as shown in photograph 1.

You are on Stairs (Store to Swan Centre Car Park). Skip to the next section.

Stairs (Store to Swan Centre Car Park)

• Stairs can be used to access other floors.
• The stairs are for public use.
• The stairs are located to the right from Swan Centre entrance.
• The stairs are approximately 10m from the Swan Centre entrance.
• Signs indicating the location of the stairs are not available from the entrance.
• There are manual, double doors which may be difficult to open to enter and exit the stairwell on the ground floor and on the first floor.
• There is a single automatic door on second floor as shown in photograph 7.
• The floors which are accessible by stairs are G, 1 and 2.
• There are 15+ steps between floors.
• The steps are not clearly marked.
• The height of the step(s) is/are between the recommended 15cm and 18cm.
• The depth of the step(s) is/are not between the recommended 30cm and 45cm.
• The depth of the steps are 26cm.
• There is a/are handrail(s) at the step(s).
• The steps have a handrail on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do not cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• There is a landing.
• Clear signs indicating the facilities on each floor are not provided on landings.
• The lighting levels at the steps are good.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 126cm.
  • There is a pillar in one of the aisles that restricts access to 84cm.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are available in this store.
  • Resting/seating areas are located behind the checkouts.
  • There is bench seating only.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is provided.
  • There is a sign for Home Baking that can be classed as dementia friendly.
    There is a Tesco Mobile display in between aisles 15 and 16, as shown in photograph 10.

You are on Counter (Customer Services). Skip to the next section.

Counter (Customer Services)

• The counter is located to the right from the Wells Place entrance.
• The counter is approximately 10m from the Wells Place entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 102cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 80cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 28/03/2023.
• The hearing assistance system was working at the time of testing.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right from the Wells Place entrance.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 90cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is not a/are not hearing assistance system(s) at the staffed checkout(s).
  • There are four staffed checkouts.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 80cm and 127cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • There are 10 self-service tills.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is not an/are not accessible toilet(s) available.

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• Comments View
  • The nearest accessible toilet is in the Swan Centre near to H&M.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.

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• Toilet Facilities View
  • The nearest standard toilet is in the Swan Centre near to Poundland.