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Tesco Feltham Dukes Green Superstore Petrol Station

Dukes Green Avenue, Feltham, TW14 0LH

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Access Guide

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Petrol Station Summary

  • Services Available View
    • The following services are available at this petrol station; Air & Water unit, Costa Coffee Express, Self Service Jet Wash, Pay at Pump and Car Vac unit.

Getting Here

COVID-19 Information

  • The information in this section was taken in March 2021.
  • There is not a colleague available at the entrance.
  • There is not hand sanitiser available at the entrance.
  • Hand sanitisers are available inside the venue.
  • The height of the free standing sanitiser inside the store is 145cm.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage throughout to remind people of social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Parking

  • The car park is located off Dukes Green Avenue, either side of the shop and at the rear of the forecourt.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is concrete.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is concrete.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • Customers can sound their car horn or turn on their hazard warning lights to get the staffs attention.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 124cm to 134cm.
    • The height of the fuel pump nozzle slot is 135cm.
    • The tyre pressure machine control heights vary between 96cm and 138cm.
    • The height of the tyre pressure pump slot is 96cm.
    • The height of the water pump slot is 96cm.
    • There is also a vacuum machine as shown in photograph 9. The heights of the controls vary between 60cm and 116cm. Payment at the tyre pressure pump and the screen wash pump is card only.
  • Out of Hours Payment Counter View
    • There is step-free access to the counter.
    • The counter is not clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The height of the counter is 106cm.
    • There is not a lowered section of the counter.
    • There is not a bell to attract attention.
    • There is not a hearing assistance system at the counter.

Entrance

  • This information is for the entrance located on the left hand side of the shop.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The width of the door opening is 91cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a slope with a very easy incline.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.

Shop

  • Access and Circulation View
    • There is step-free access throughout.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 150cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • A seat can be made available if required.
  • Checkout Area View
    • The checkout(s) is/are located to the right from the shop entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the standard checkout(s).
    • The standard checkout(s) is not/are not placed in front of a plain background.
    • The height of the standard checkout(s) is/are 103cm.
    • There is not a lowered section at the standard checkout(s).
    • The chip & pin card machines are accessible from the standard checkout(s).
    • There is a hearing assistance system at the standard checkout(s).
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 16/03/2021.
    • The hearing assistance system was not working at the time of testing.
  • Comments View
    • The height of the free standing sanitiser inside the store is 145cm.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.