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Tesco Feltham Superstore Petrol Station

98 High Street, Feltham, TW13 4EX

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Access Guide

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Petrol Station Summary

  • Services Available View
    • The following services are available at this petrol station; Pay at Pump, Costa Coffee Express and Air & Water unit.

Getting Here

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • Customers can sound their car horn or turn on their hazard warning lights to get a colleagues attention.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 124cm to 133cm.
    • The height of the fuel pump nozzle slot is 140cm.
    • There are not lowered pay at pump screens available.
    • The disposable glove dispenser(s) is/are at a height of 105cm.
    • The tyre pressure machine control heights vary between 97cm and 138cm.
    • The height of the tyre pressure pump slot is 97cm.
    • The height of the water pump slot is 97cm.
    • Payment at the tyre pressure pump and the screen wash pump is card only.
  • Out of Hours Payment Counter View
    • There is stepped access to the counter.
    • The counter is not clearly signed.
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The height of the counter is 101cm.
    • There is not a lowered section of the counter.
    • There is not a bell to attract attention.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 17/03/2021.
    • The hearing assistance system was working at the time of testing.
    • The height of the step to access the out of hours payment counter is 9cm as shown in photograph 11.
      The step is not clearly marked.

Parking

  • The car park is located at the rear of the forecourt.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is block paving.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is not a/are not Blue Badge parking bay(s) available.
  • Paying View
    • Parking is free for up to 20 minutes.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is block paving.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Entrance

  • Entrance View
    • This information is for the entrance located on the right hand side of the shop.
    • The entrance area/door is not clearly signed.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) towards you (pull).
    • The door(s) is/are single width.
    • The door(s) may be difficult to open.
    • The width of the door opening is 88cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 109cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is steep.

Shop

  • Access and Circulation View
    • There is step-free access throughout.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 99cm.
    • There is a product bin in one of the aisles that restricts the overall width to 99cm as shown in photograph 5.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • A seat can be made available if required.
  • Checkout Area View
    • The checkout(s) is/are located to the left from the shop entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) only.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the standard checkout(s).
    • The standard checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 103cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the standard checkout(s).
    • There is a hearing assistance system at the staffed checkout(s).
    • The following standard checkout(s) have a hearing assistance system; left counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 17/03/2021.
    • The hearing assistance system was working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.