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Tesco Frances Street Express

1 Frances Street, Woolwich, SE18 5EF

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Access Guide

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Overview

  • About View
  • Parking and Public Transport View
    • The venue does not have its own car park.
    • There is not a public car park nearby.
    • There is on-street standard parking.
    • The nearest train station is Woolwich Dockyard.
    • This station does not have step-free access.
    • The nearest step-free train station is Woolwich Arsenal Station.
    • The nearest underground station is Woolwich Station/Plumstead Road.
    • This underground station has step-free access.
    • The nearest bus station is Artillery Place / Frances Street.
    • This bus station has step-free access.
    • For the latest travel options and information you can plan your travel using Traveline (opens new tab).
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include pillars and moveable physical obstructions.
    • There are no toilet facilities.
  • Checkouts View
    • Staffed checkouts available include: payment counters.
    • Self-service checkouts available include touchscreens for: basket shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is not available.
  • Getting Help and Assistance View
    • Seating is not available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Parking

Entrance

  • This entrance is located off Frances Street, at the front of the store.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 126cm.
  • The door has a low colour contrast.
  • There are fixed barriers at the entrance.
  • There is step-free access via a slope as you enter.
  • The slope has a slight gradient.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars, additional stock, advertising boards and advertising displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

Staffed Checkouts

  • The staffed checkout area is located to the right, as you enter from the main entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located to the right, as you enter from the main entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 70cm.
    • There is not a lowered section at the counter.
    • The counter has screens and patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 103cm.
    • The payment machine is at a fixed height.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels vary due to the use of large glazed walls.

Self-Service Checkouts

  • The self-service checkout area is located to the right, as you enter from the main entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a standard touchscreen.
    • The height of the touchscreen display ranges from 113cm to 133cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 100cm.
    • The height of the loading area is 45cm.
    • The height of the packing area is 73cm.
    • The card payment machine is at a height of 100cm.
    • The payment machine is at a fixed height.
    • Assistance is available at the self-serve checkouts.