Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://www.lbhf.gov.uk/parking/pay-and-display please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- There are bus stops located within 150m of the store. TFL buses on this route are 211, 295 and N11 with services towards Chelsea, Wandsworth Bridge and Hammersmith.
- For more information on TFL buses please click here (opens new tab).
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By Train
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- The nearest train station is West Brompton.
- West Brompton Overground Station is approximately 0.8 miles (17-18 minute walk) away from the store with direct links to Stratford and Clapham Junction.
- For more information on West Brompton station facilities and train times please click here (opens new tab).
- For more information on TFL Overground please click here (opens new tab).
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By Underground
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- The nearest underground station is Parsons Green.
- Parsons Green Underground station is approximately 0.5 miles (11-12 minute walk) away from the store. The station is on the District line with direct services towards Wimbledon, Upminster and Edgware Road.
- For more information on TFL underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is not a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Sherbrooke Road.
- Local on-street parking is payable by calling RingGo, using their app or ‘pay at machine’.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
ATM(s)
- The ATM(s) is/are located to the right of the entrance.
- The ATM(s) is/are 12m from the entrance.
- The controls/screen heights vary between 89cm and 119cm.
- There is not a lowered ATM available.
Approach
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Approach
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- The surface of the approach is block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 103cm.
- The bollards contrast(s) visually with the paving.
- There is a slope with a very easy incline.
Entrance
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Entrance
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- This information is for the entrance located on the corner of Sherbrooke Road and Dawes Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to Tesco Express - Sherbrooke Road'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (away from you).
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- Shopping baskets narrow the entrance to 100cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 95cm.
- There are pillars narrowing the aisles and product cages at intervals during the day.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left, as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1 and 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1 and 2.
- The hearing assistance system(s) was/were tested on 05/05/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
- No sound was picked up on both checkouts 1 and 2.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 86cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.