You are on Summary. Skip to the next section.

Summary

• The store is located within Trinity Square Retail Park.
• The details within this access guide relate to the store and not the retail park.
• Tesco Gateshead Trinity Square Extra link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; F&F Clothing, travel money, a café, Tesco Mobile shop, a pharmacy and electric vehicle charging points.
  • In this store these services are available; ZA by Pizza Express, Rug Doctor (Carpet Cleaning), Photobooths, Children's Rides, Krispy Kreme, Max Spielmann, Costa Coffee Express, Timpson's, National/Health Lottery and travel money.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
  • Click and collect works by having the Click & Collect zone manned during time when an order is due for collection.
• Facilities Available View
  • The following facilities are available at this store; an accessible toilet, baby changing facilities and standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The local Bus Interchange is 140 meters from the store entrance. Bewick Way runs from the Interchange to the atrium in which the Store Main entrance is located.
  • For more information on Bus Timetables please click here (opens new tab).
• By Train View
  • The nearest train station is The nearest main line Railway station is Newcastle .
  • Newcastle is 2.2 miles from the store.
  • For more information on Train Timetables please click here (opens new tab).
  • For more information on Newcastle Railway Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is not a colleague available for help and assistance.
• For help and assistance please go to the checkouts or approach any member of staff around the store.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a/are mobility/electric scooter(s) with large basket(s) attached, powered wheelchair(s), wheelchair(s) and mobility/electric scooter(s) available to borrow.
• To obtain mobility aids please contact Customer Services Desk.
• There is not a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is a water bowl available for assistance dogs.
• There is a Tesco Grocery Click+Collect service in the store.
• Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located High Street.
• The car park type is underground.
• The car park does have a height restriction barrier.
• The maximum height of the restriction barrier is 220cm (7ft 3in).
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
  • 18 parent and child bays are available.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 32 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 470cm.
  • The Blue Badge parking bays have a marked zone to one side and the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • To use a Blue Badge Bay a valid Blue Badge must be displayed at all times.
• Paying View
  • Parking charges apply.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Parking for all users is subject to the charge of a voucher validation scheme. Parking terms and conditions are prominently displayed in the car park. No parking payment machines are located at the venue.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • No tactile paving was observed in the car parks during the visit.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located in the car park close to the lower entrance to the Antrim.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
  • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

You are on Electric Vehicle Charging Points. Skip to the next section.

Electric Vehicle Charging Points

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Podpoint.
• The charging speed is unknown.
• The electric vehicle charging point(s) is/are located in the undercover car park.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• The customer would need to go to the customer counter for assistance, use the app, or contact Podpoint on 0333 006 5303.
• There is/are 6 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked.
• The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 470cm.
• The charging point(s) is/are located to the rear as you approach the bay(s).
• The height range of the electric vehicle charging point controls/screen is 110cm to 120cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Charging for all users is limited to 15 minutes if the charge is not confirmed within the 15 minutes from start of charege.
• Payment signs are not provided.
• Payment for charging is made via an app/online.
• Within the electric charging zone there are five bays with three different charging machines. The charging zone has six charging points.

You are on ATM(s) (Lower atrium). Skip to the next section.

ATM(s) (Lower atrium)

• The ATM(s) is/are located in the lower atrium.
• The ATM(s) is/are 20m from the car park entrance lower atrium.
• The controls/screen heights vary between 92cm and 130cm.
• There is not a lowered ATM available.
• One of these machines has been taken out of service to meet the requirements of social distancing.

You are on ATM(s) (Upper atrium). Skip to the next section.

ATM(s) (Upper atrium)

• The ATM(s) is/are located in the upper atrium Trinity Square.
• The ATM(s) is/are 20m from the main entrance.
• The controls/screen heights vary between 92cm and 130cm.
• There is not a lowered ATM available.
• One of these machines has been taken out of service to meet the requirements of social distancing.

You are on Approach (Car Park Lower atrium). Skip to the next section.

Approach (Car Park Lower atrium)

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• Approach View
  • The surface of the approach is tarmac.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 130cm.
  • There is step-free access on the approach.
• Comments View
  • There are three double doors that permit access to the lower atrium, each with the same dimensions and bollards. All three lead from the undercover car park into the lower atrium and give access to the escalators to the upper section of the atrium.,.

You are on Approach (Upper atrium Trinity Square). Skip to the next section.

Approach (Upper atrium Trinity Square)

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• Approach View
  • The surface of the approach is block paving.
  • There is step-free access on the approach.
• Comments View
  • There are two double doors on this upper level one is currently being used as an exit door. Both doors have step free access to the upper atrium.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located as you enter the atrium from Trinity Square the main entrance is in front of you.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 310cm.
  • There are security pillars at the entrance doors.
  • The security pillars do contrast visually with the flooring.
  • The minimum width between the security pillars is 180cm.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 90cm.
  • At the entrance is a sanitising station for cleaning the hand baskets and trollies.
• Lift View
  • There is a lift to access this entrance.
  • The lift does bypass the ramp/slope.
  • The lifts rise from the undercover car park and rise into the atrium, and bypass the travellator.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 125cm.
  • Some aisles are obstructed by end gondolas, floor stacked products and display stands.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • Resting/seating areas are located Seating is available within the Café, during the times that the Café is open.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is not consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located to the left as you enter the store through then main enterance.
  • F&F Clothing is approximately 40m from the main entrance.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 90cm.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • Lighting levels are good.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • The counter has now been removed in this store.
• Comments View
  • The store has six fitting room with one being larger to accommodate a wheelchair, these have now been closed and are out of use.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located straight ahead of you as you enter the store through the main entrance.
  • Tesco Mobile is approximately 80m from the main entrance.
  • Tesco Mobile is clearly visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • Resting/seating areas are not available in this area.
  • A seat can be made available if required.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is not sufficient space to write or sign documents on the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 4 consultation desk(s) available.
  • The consultation desk surveyed is 15m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is not room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 75cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • The seats do not have armrests.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located to your right as you enter the store through the main entrance and after the checkouts.
  • The Pharmacy is approximately 100m from the the main entrance.
  • Clear signage for the Pharmacy is not visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
  • A seat can be made available if required.
  • Background music is played at all times.
• Counter View
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 08/09/2021.
  • The hearing assistance system was working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room surveyed was consuting room.
  • The consultation room is 5m from the pharmacy counter.
  • The consultation room is not clearly signed.
  • There is a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is written signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The clear door width is 90cm.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • A seat can be made available if required.
  • Background music is played at all times.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Café. Skip to the next section.

Café

• The café is located to the left as you enter through the main entrance, past the customer service counter.
• There is step-free access to the café.
• Tables cannot be booked in advance.
• There is a counter where food and drink can be ordered.
• Colleagues can bring food and/or drinks to tables.
• Menu types include; menu boards.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• Menus are affixed to the walls.
• The type of food served here is hot and cold meals and snacks.
• Plastic/takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is located at the payment section of the counter.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/09/2021.
• The hearing loop was working at the time of testing.
• The height of the counter is 77cm.
• There is a moveable card machine available for payment.
• The type of flooring in this area is laminate.
• The lighting levels are good.
• Self Service is not available expect for a very small number of pre-packaged items at the start of the service counter.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The standard height for the underside of dining tables is 77cm.
• The surface height of the lowest table is 56cm.
• No tables are permanently fixed.
• No chairs are permanently fixed.
• Some chairs have armrests on both sides.
• There are also coffee tables, armchairs and bench seats.
• The type of flooring in this area is laminate.
• The lighting levels are good.

You are on Counter. Skip to the next section.

Counter

• The counter is located to the right as you enter the store through the main entrance.
• The counter is approximately 15m from the main entrance.
• Clear signage for the counter is not visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 100cm.
• There is sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is not a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 08/09/2021.

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• Comments View
  • You need to enter the store by about 7 meters before the Customer Services counter comes into view on the right.

You are on Escalator(s) / Travelator(s). Skip to the next section.

Escalator(s) / Travelator(s)

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• Travelator(s) View
  • Travelators can be used to access other floors.
  • The travelator(s) is/are located between the upper and lower atrium area.
  • The travelator(s) is/are clearly visible from the entrance.
  • The travelators go both up and down.
  • The floors which are accessible by travelator(s) are Lower atrium (car park) to and from Upper atrium (main entrance).
  • The foot and head of the travelator(s) are not clearly marked.
  • The minimum width between the bollard(s)/wall is 110cm.
  • The lighting levels at the travelator(s) are good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located to the right as you enter the store via the main entrance.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are basket only checkout(s), staffed checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The height of the staffed checkout(s) is/are 91cm.
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 15.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 15.
  • The hearing assistance system(s) was/were tested on 08/09/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
• Basket Only Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The height of the basket only checkout(s) is/are 95cm.
  • The chip & pin card machines are not accessible from the basket only checkout(s).
  • The basket section is currently not in operation.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 86cm and 54cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located next to the baby changing room to left of the customer service counter as you face the counter.
  • This accessible toilet is approximately 55m (60yd 5in) from the the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Service counter.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 83cm (2ft 9in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 148cm x 228cm (4ft 10in x 7ft 6in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm (2ft 7in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is good.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the left.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) and wall is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 65cm.
  • The shelf is located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 104cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is fair.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 95cm (3ft 1in).
  • The contrast between the hand dryer and the wall is good.

You are on Accessible Toilet(s). Skip to the next section.

Accessible Toilet(s)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located besides aisle 18 and 19 at the far side of the shop from the other accessible toilet, and is the opposite end of the store than the other Accessible Toilet.
  • This accessible toilet is approximately 180m (196yd 2ft) from the the main entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is required for the accessible toilet.
  • The key is a radar key.
  • The key can be obtained from Customer Services counter.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a locking handle.
  • The width of the accessible toilet opening is 79cm (2ft 7in).
  • The contrast between the internal door and wall is good.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 180cm x 280cm (5ft 11in x 9ft 2in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 115cm (3ft 9in).
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
  • There is not a vertical wall-mounted grab rail on the transfer side.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is not a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are general waste (with lid) disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 62cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 47cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 120cm (3ft 11in).
  • The contrast between the toilet roll holder and the wall is poor.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 72cm (2ft 4in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser can be reached from seated on the toilet.
  • The height of the soap dispenser is 95cm.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 120cm (3ft 11in).
  • The contrast between the hand dryer and the wall is good.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female toilet is located to the end of the area marked Customer Toilets.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 58m from the the main entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is poor.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • Combined hand soap, water and blow dry machines are installed in both the male and female toilets.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room.
• The parent and baby room is located besides the standard toilets to the left of the customer services counter.
• The parent and baby room is approximately 58m from the the main entarnce.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 74cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.