Access Guide
Petrol Station Summary
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Services Available
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- The following services are available at this petrol station; Pay at Pump, Self Service Jet Wash, Costa Coffee Express, Air & Water unit, Car Vac unit and Tesco Drive Thru Car Wash.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest Bus Stop is on Courteney Road Rainham, services include- 116 Chatham - Universities - Gillingham - Twydall - Parkwood - Hempstead Valley,.
- For more information on Courteney Road bus services, routes and timetables. please click here (opens new tab).
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By Train
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- The nearest train station is Rainham Station.
- Via car from Rainham train station to Gillingham Tesco Extra-9 min (1.8 miles) via Station Road and A2(towards Gillingham).
- For more information on Rainham train station please click here (opens new tab).
- For more information on Southeastern railway travel information please click here (opens new tab).
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- To get help, sound your horn (or turn on your hazard warning lights) and make sure your Blue Badge is clearly visible through the front windscreen.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height of the pump controls/screen is 145cm.
- The height of the fuel pump nozzle slot is 130cm.
- There are not lowered pay at pump screens available.
- The paper towel dispenser(s) is/are at a height of 95cm.
- The disposable glove dispenser(s) is/are at a height of 110cm.
- The tyre pressure machine control heights vary between 130cm and 140cm.
- The height of the tyre pressure pump slot is 105cm.
- The height of the water pump slot is 105cm.
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Out of Hours Payment Counter
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- There is step-free access to the counter.
- The counter is not clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The height of the counter is 110cm.
- There is not a lowered section of the counter.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is not signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/03/2021.
- The hearing assistance system was not working at the time of testing.
Approach (Tesco Store to Petrol Station)
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- The petrol station is located on the grounds of the Tesco Extra store. The station is opposite the store entrance, through the car park.
- There are bollards on the approach.
- The height of the bollard(s) is 90cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 230cm.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has a handrail on the left going up.
- There is a level landing at the top of the ramp/slope.
- The ramp does not have resting areas.
- The width of the ramp/slope is 120cm (3ft 11in).
- The handrail only covers the second part of the slope.
Entrance
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Entrance
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- This information is for the entrance located to the front right of the petrol station building.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) towards you (pull).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 105cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 85cm.
Shop
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Access and Circulation
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- There is step-free access throughout.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 112cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- A seat can be made available if required.
- Background music is only played at certain times.
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Checkout Area
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- The checkout(s) is/are located to the left as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) only.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the standard checkout(s).
- The standard checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 110cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the standard checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The following standard checkout(s) have a hearing assistance system; till 1.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 16/03/2021.
- The hearing assistance system was working at the time of testing.
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Comments
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- There is a temporary table at a height of 85cm in front of the checkout.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.
Parent and Baby Room
- There is not a parent and baby room.