Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is on-street standard parking.
- The nearest train station is Queen Street.
- This station has step-free access.
- The nearest bus station is Holmhead Road.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
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Getting Help and Assistance
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- Seating is not available.
- There is not a hearing assistance system.
- There is not a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
Parking
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Car Park
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- The car park is located to the left of the store.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 3 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 470cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 220cm.
- The nearest designated bay is 14m from the entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- This route has uneven surfaces.
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Charges and Restrictions
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- This car park is for visitors only.
- Parking is free for all users.
- Free parking is restricted to 30 minutes.
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Electric Vehicle Charging Points
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- There are no electric vehicle charging points designated for Blue Badge holders.
- There are 2 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 240cm (width) x 470cm (depth).
- The controls are not at a suitable height for a wheelchair user.
- The nozzle holster is not at a suitable height for a wheelchair user.
- An online account is required to use the charging point.
- Payment can be made with a credit/debit card (contactless) and via an app.
Entrance
- This entrance is located at the front of the store.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope gradient varies between slight and steep.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 140cm.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets, sliding top cabinets and open top cabinets.
- The flooring is shiny.
- There is background noise.
- There is product signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to the use of large glazed walls.
Staffed Checkouts
- The staffed checkout area is located on the right side of the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
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Payment Counter
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- The payment counter is located on the right side of the store.
- Signage is not provided for the counter.
- The height of the counter is 91cm.
- There is a lowered section at the counter.
- The height of the lowered section is 70cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 107cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- Lighting levels were even at the time of the survey, with unshaded light sources.
Self-Service Checkouts
- The self-service checkout area is located to the right of the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 112cm to 135cm from the floor.
- The touchscreen has the following accessibility aids: a magnifier and a Call for Assistance button.
- The height of the scanner is 100cm.
- The height of the loading area is 44cm.
- The height of the packing area is 72cm.
- The card payment machine is at a height of 104cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
