Access Guide
Summary
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Services Available
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- In this store these services are available; electric vehicle charging points and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 10 metres away on Glenmoor Road with direct links to West Moors, Stapehill, Wimborne Minster and Corfe Mullen.
- For more information on Buses in Bournemouth and the surrounding areas please click here (opens new tab).
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By Train
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- The nearest train station is Branksome Station or Bournemouth Station.
- Branksome and Bournemouth Stations are 5.5-6.5 miles away from the store with direct links to London Waterloo and Poole from Branksome with Weymouth and Winchester also serviced from Bournemouth.
- For more information on Southwestern Railways please click here (opens new tab).
- For more information on National Rail Enquiries please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach any member of staff around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Comments
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- Photograph 1 shows the chair available if needed.
- Photograph 2 shows the defibrillator in store.
- Photographs 3 and 4 show the baskets and trolleys available.
Parking
- The store has shared parking facilities.
- The store shares the building's parking facilities.
- The car park is located Glenmoor Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- There are 20 standard parking bays and a Blue Badge Bay. There is no specified time limit or payment needed/specified for the bays.
Around the corner there are numbered bays past a hatched area which cannot be used as they are for residential use (Photographs 5 & 6).
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 468cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Parking is free (unlimited time).
- Payment signs are not provided.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is not clearly signposted.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a dropped kerb with a steep slope 7 metres away from the Blue Badge bay onto the pavement. The dropped kerb onto the pavement has tactile paving (Photograph 2).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Instavolt.
- Rapid charging is available.
- The electric vehicle charging point(s) is/are located next to the Blue Badge bay.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 38cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height of the electric vehicle charging point controls/screen is 142cm.
- The height of the electric vehicle charging point nozzle slot is 115cm.
- The charging point(s) require tap and pay (contactless payment).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are not provided.
- Payment signs are not clearly presented.
- Payment for charging is made via an app/online and at the charging point(s).
- For more information and a guide to electric vehicle charging please click here.
Approach
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Approach
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- The surface of the approach is tarmac.
- The approach surface is uneven in places.
- There are obstructions on the approach.
- The height of the bollard(s) is 120cm.
- The barriers contrast(s) visually with the tarmac.
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Ramp/Slope
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- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a slight gradient and has no handrails.
- There is not a level landing at the top of the ramp/slope.
- There is a slight slope upwards to the store on the pavement, from both directions.
ATM(s)
- The ATM(s) is/are located on the outside wall to the right of the entrance door.
- The ATM(s) is/are 6m from the main store entrance.
- The controls/screen heights vary between 103cm and 135cm.
- There is not a lowered ATM available.
- There is a jack for headphones.
- There is a slight slope upwards to the ATM.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically (towards you).
- The door(s) is/are double width.
- The width of the door opening is 127cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
- The hand sanitiser is on the left as you enter (Photograph 4).
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Ramp/Slope
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- The ramp/slope is located in front of the entrance doors.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
- There is not a/are not handrail(s) at the ramp.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 113cm.
- Some aisles are narrowed by product bins at the end of the aisle.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
- Music is played at Christmastime.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
- There is signage over some product sections.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
- There are 2 staffed checkouts and 2 self-service.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 1 and 2.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 1 and 2.
- The hearing assistance system(s) was/were tested on 29/03/2023.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 138cm and 160cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.