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Tesco Glenmoor Road Bournemouth Express

31 Glenmoor Road, Ferndown, BH22 8QE

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance please go to the checkouts or approach any member of staff around the store.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large).
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • Comments View
    • Photograph 1 shows the chair available if needed.
    • Photograph 2 shows the defibrillator in store.
    • Photographs 3 and 4 show the baskets and trolleys available.

Parking

  • The store has shared parking facilities.
  • The store shares the building's parking facilities.
  • The car park is located Glenmoor Road.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • There are 20 standard parking bays and a Blue Badge Bay. There is no specified time limit or payment needed/specified for the bays.
      Around the corner there are numbered bays past a hatched area which cannot be used as they are for residential use (Photographs 5 & 6).
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 468cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free (unlimited time).
    • Payment signs are not provided.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is not clearly visible from the car park.
    • The route from the car park to the entrance is not clearly signposted.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.
    • There is a dropped kerb with a steep slope 7 metres away from the Blue Badge bay onto the pavement. The dropped kerb onto the pavement has tactile paving (Photograph 2).
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Electric Vehicle Charging Points

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Instavolt.
  • Rapid charging is available.
  • The electric vehicle charging point(s) is/are located next to the Blue Badge bay.
  • Colleagues are not able to provide assistance with the electric vehicle charging points.
  • There is/are 2 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 240cm x 38cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height of the electric vehicle charging point controls/screen is 142cm.
  • The height of the electric vehicle charging point nozzle slot is 115cm.
  • The charging point(s) require tap and pay (contactless payment).
  • Parking charges apply for all users (including Blue Badge holders).
  • Payment signs are not provided.
  • Payment signs are not clearly presented.
  • Payment for charging is made via an app/online and at the charging point(s).
  • For more information and a guide to electric vehicle charging please click here.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There are obstructions on the approach.
    • The height of the bollard(s) is 120cm.
    • The barriers contrast(s) visually with the tarmac.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.
    • There is a slight slope upwards to the store on the pavement, from both directions.

ATM(s)

  • The ATM(s) is/are located on the outside wall to the right of the entrance door.
  • The ATM(s) is/are 6m from the main store entrance.
  • The controls/screen heights vary between 103cm and 135cm.
  • There is not a lowered ATM available.
  • There is a jack for headphones.
  • There is a slight slope upwards to the ATM.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is ramped/sloped access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically (towards you).
    • The door(s) is/are double width.
    • The width of the door opening is 127cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 117cm.
    • The hand sanitiser is on the left as you enter (Photograph 4).
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance doors.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is not a level landing at the top of the ramp/slope.
    • There is not a/are not handrail(s) at the ramp.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 113cm.
    • Some aisles are narrowed by product bins at the end of the aisle.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is only played at certain times.
    • Music is played at Christmastime.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.
    • There is signage over some product sections.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • There are 2 staffed checkouts and 2 self-service.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1 and 2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1 and 2.
    • The hearing assistance system(s) was/were tested on 29/03/2023.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 138cm and 160cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.