You are on Summary. Skip to the next section.

Summary

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• Services Available View
  • In this store these services are available; National/Health Lottery and Costa Coffee Express.
  • Please click here for the opening times and more specific information on the services available within the store (new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• For help and assistance please contact the Customer Service checkouts desk or ask a member of staff.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is not a colleague trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (shallow).
• There is not a water bowl available for assistance dogs.
• There is a Tesco Collect+ service in the store.
• Tesco Collect+ services for customers are located at the Customer Services counter.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• The defibrillator is located on the left as you enter the store, to the left of the Customer Service checkouts desk. In addition to trolleys there are standard wired and wheeled baskets available.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • The store is located to the north of Aberdeen city centre on the southbound carriageway of the A96 Great Northern Road. There is parking at the side of the store with Blue Badge bays.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • Buses stop on Great Northern Road southbound at the Grandholm stop. The stop is served by First Bus routes 17, 17A, 18, 172, Stagecoach Bus routes 220, 727, X20 and Bains Coaches route 305. Buses stop on Great Northern Road northbound at the Don Street stop. The stop is served by First Bus routes 17, 17A, 18, 172, Stagecoach Bus routes 220, 727, X20 and Bains Coaches route 305. For more information on First Bus services in the Aberdeen area please click here (opens new tab) For more information on Stagecoach bus services please click here (opens new tab) For more information on Bains Coaches bus services timetables please click here (opens new tab).
• By Train View
  • The nearest train station is Aberdeen.
  • Aberdeen train station is located on Guild Street in Aberdeen city centre, next to the Union Square shopping centre, 3.7km (2.3 miles) east of the store. Aberdeen station is a Category A station. There is step-free access to the station and to all platforms. The Passenger Assist meeting point is at the automatic gates. There is an accessible booking counter, accessible ticket machines and a ramp available for train access.
  • For more information on services and facilities at Aberdeen Station please click here (opens new tab).
  • For more information on local and national train services to Aberdeen Station please click here (opens new tab).

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located to the side of the store off Great Northern Road (eastbound carriageway).
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are not available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked.
  • There is/are 2 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 490cm.
  • The Blue Badge parking bays have a marked zone to one side but not at the rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
• Paying View
  • Parking is free (unlimited time).
  • Payment signs are not provided.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are not available in the car park.
  • The surface on the approach to the entrance(s) is tarmac and concrete.
• Drop-off Point(s) View
  • There is not a/are not clearly marked drop-off point(s).

You are on Approach. Skip to the next section.

Approach

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• Approach View
  • The surface of the approach is concrete.
  • The approach surface is uneven in places.
  • There are bollards on the approach.
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • There is a varied slope between the car park and the store entrance that is steep closer to the store, but slight as you approach the road.
• Ramp/Slope View
  • The ramp/slope is permanent, has a steep gradient.
  • There is a level landing at the top of the ramp/slope.
  • There is a slope up from the car park side on the right of the store entrance. There is a very slight incline to the left of the store.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located to the left of the store entrance.
• The ATM(s) is/are 5m from the store entrance.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 100cm.
• The bollards have a visual identification band.
• The minimum width between the bollards is 120cm.
• The height of the ATM(s) controls/screens is 92cm.
• There N/A a lowered ATM available.

You are on Entrance (Store Entrance). Skip to the next section.

Entrance (Store Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the store on Great Northern Road.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Hello'.
  • There is ramped/sloped access at this entrance.
  • There is not a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 159cm.
  • There are security pillars at the entrance doors.
  • The barriers do contrast visually with the flooring.
  • The minimum width between the security pillars is 149cm.
• Ramp/Slope View
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
  • There is not a level landing at the top of the ramp/slope.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are not 150cm+.
  • The minimum aisle width is 110cm.
  • Some aisle widths are reduced by product stands, displays and promotions. There are promotion displays in wide aisles and low stands at the checkout queuing area.
  • The lighting levels are moderate to good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on Checkouts (Customer Service Checkouts). Skip to the next section.

Checkouts (Customer Service Checkouts)

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• Checkout Area View
  • The checkout(s) is/are located to the left as you enter the store on the left hand side.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are not clearly signed.
  • The lighting levels at the checkout(s) are moderate to good.
  • There is a/are self-service checkout(s) and staffed checkout(s).
• Staffed Checkout(s) View
  • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 91cm.
  • There is a lowered section at the staffed checkout(s).
  • The height of the lowered section at the staffed checkout(s) is 71cm.
  • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; right hand checkout (1).
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were not tested at the time of the survey.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 110cm and 160cm.
  • The chip & pin card machines are not accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an/are not accessible toilet(s) available.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are not available.