Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Collect+ services.
- In this store these services are available; National/Health Lottery and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store has shared/public parking facilities.
- The store is located to the west of Aberdeen in Cults, on the A93 North Deeside Road. There is a free shared car park to the side of the store with 2 Blue Badge bays. Parking is limited to a maximum stay of 45 minutes with no return within 15 minutes. There is on-street parking nearby on Great Western Road. Parking is limited to 45 minutes with no return in 15 minutes between 08:00 and 18:00 Monday to Friday.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Buses stop on Great Western Road at the Gordon Terrace stop (westbound) and Morningside Road stop (eastbound) The stops are served by First Bus route 16B (school service, eastbound only) and 19, and Stagecoach Bus route 201. For more information on First Bus Services in the Aberdeen area please click here (opens new tab) For more information on Stagecoach Bus Services please click here (opens new tab).
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By Train
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- The nearest train station is Aberdeen.
- Aberdeen train station is located on Guild Street in Aberdeen city centre, next to the Union Square shopping centre, 3.2km (2.0 miles) east of the store. Aberdeen station is a Category A station. There is step-free access to the station and to all platforms. The Passenger Assist meeting point is at the automatic gates. There is an accessible booking counter, accessible ticket machines and a ramp available for train access.
- For more information on services and facilities at Aberdeen Station please click here (opens new tab).
- For more information on local and national train services to Aberdeen Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please ask at the Customer Service checkouts directly ahead on the far side as you enter, or ask a member of staff.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is a Tesco Collect+ service in the store.
- Tesco Collect+ services for customers are located at the Customer Services counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The defibrillator is located on the front wall to the right of the Customer Service checkouts. In addition to express trolleys, standard wired and wheeled baskets are available.
Parking
- The store has shared parking facilities.
- The store shares the retail park's parking facilities.
- The car park is located at the side of the store off Great Western Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac and block paving.
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Parking
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- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are signposted and have markings which are faded.
- There is/are 2 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 490cm.
- The Blue Badge parking bays have a marked zone to one side but not at the rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The hatch zone is 110cm wide.
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Paying
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- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is free for up to 45 minutes.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is concrete tiles.
- There is a dropped kerb between the Blue Badge parking bays.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
ATM(s)
- The ATM(s) is/are located at the side of the store to the left of the store entrance.
- The ATM(s) is/are 15m from the store entrance.
- The height of the ATM(s) controls/screens is 93cm.
- There N/A a lowered ATM available.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
- There are bollards on the approach.
- The height of the bollard(s) is 92cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 112cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance (Store Entrance)
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Entrance
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- This information is for the entrance located at the side of the store in the car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 148cm.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 165cm.
- There is a slope with a very easy incline.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 95cm.
- Displays, stands promotions queuing barriers.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts (Customer Service Checkouts)
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Checkout Area
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- The checkout(s) is/are located at the front of the store to the right, opposite the store entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkouts 1 (left) and 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkouts 1 and 3.
- The hearing assistance system(s) was/were tested on 10/05/2021.
- The hearing assistance systems at checkouts 1 and 3 were working well.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 110cm and 160cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The self-service checkouts are card / contactless payment only.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.