Access Guide
Summary
- The store is located within Peninsula O2 arena.
- The details within this access guide relate to the store and not the overall venue.
- The O2 Arena link (new tab) - click here.
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Services Available
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- In this store these services are available; Costa Coffee and National/Health Lottery.
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://www.theo2.co.uk/web/guest/parking please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- For more information on TFL Buses please click here (opens new tab).
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By Underground
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- The nearest underground station is North Greenwich .
- For more information on TFL Underground please click here (opens new tab).
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By DLR
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- The nearest DLR station is North Greenwich Station.
- For more information on TFL DLR please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- If you need an assistance please speak to a colleague at the counter or on the shop floor.
- This store is not part of the Sunflower Lanyard Scheme.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Peninsula Lane.
- The name of the car park is Central Car Park 3.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located On the right corner of the store.
- The ATM(s) is/are 25m from the Entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 200cm.
- The controls/screen heights vary between 85cm and 120cm.
- There is not a lowered ATM available.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- The store is within O2 arena, Emirate Cable Car, and North Greenwich Station. There is level access all through the venues mentioned, except North Greenwich Station where there is an Escalator and Lifts to the Train platform.
- There are bollards on the approach.
- The height of the bollard(s) is 110cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 120cm.
- There is step-free access on the approach.
Entrance
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Entrance
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- This information is for the entrance located on Peninsula Square.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 120cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the paving.
- The minimum width between the security pillars is 160cm.
- The entrance is obstructed by lottery and basket stand.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisle are obstructed by product trolleys.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located At the rear of the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; Checkouts 2-3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 2-3.
- The hearing assistance system(s) was/were tested on 03/07/2021.
- The hearing assistance system(s) was/were not working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 120cm and 140cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.