Access Guide
Summary
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- The nearest stop is Arnside Road which is approximately 95m away on Greystoke Avenue with links to Hartcliffe, Stockwood, Hengrove Park and Broadmead.
- For more information on First Bus please click here (opens new tab).
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By Train
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- The nearest train station is Filton Abbeywood Station.
- Filton Abbeywood Station is approximately 3.3 miles from the store with links to Bristol Parkway and Bristol Temple Meads.
- For more information on Network Rail please click here (opens new tab).
- For more information on Filton Abeeywood Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Go to the checkouts or see a Tesco colleague to get assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is a Tesco Collect+ service in the store.
- Tesco Collect+ services for customers are located at any checkout.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The designated place would be in the colleague room.
Parking
- The store does have its own parking facilities.
- The car park is located in Greystoke Avenue or Trowbridge Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 1 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 225cm x 450cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zones around the BB parking bays are 110cm at the sides and rear.
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Paying
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- Parking is free (unlimited time).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
Approach
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Approach
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- The surface of the approach is tarmac.
- There are bollards on the approach.
- The height of the bollard(s) is 97cm.
- The bollards have a visual identification band the tarmac.
- The minimum width between the bollards is 110cm.
- There is step-free access on the approach.
Entrance
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Entrance
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- This information is for the entrance located on Greystoke Avenue.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Express'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 154cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are bollards at the entrance doors.
- The height of the bollard(s) is 99cm.
- The bollards do contrast visually with the flooring.
- The minimum width between the security pillars is 145cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
ATM(s)
- The ATM(s) is/are located to the right of the entrance.
- The ATM(s) is/are 5m from the main entrance.
- The height of the ATM(s) controls/screens is 120cm.
- There is not a lowered ATM available.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located To the right of the entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and basket only checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 95cm.
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are not accessible from the staffed checkout(s).
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were not tested at the time of the survey.
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 110cm.
- The height of the lowered section at the basket only checkout(s) is 70cm.
- There is a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are not accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.