Access Guide
Summary
-
Services Available
View
- In this store these services are available; Coin Exchange, Photobooths and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
-
Parking
View
- The store does not have its own parking facilities.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- Well Street stop (S) 425 towards Homerton Hospital. Valentine road stop (M) 425, 26 towards Cambridge Heath or Mile End.
- For more information on TfL.gov.uk please click here (opens new tab).
-
By Train
View
- The nearest train station is Homerton station .
- The station is 0.5miles away from the store (10 minute walk).
- For more information on TfL.gov.uk please click here (opens new tab).
-
By Underground
View
- The nearest underground station is Mile End .
- The station is 1.5 miles away from the store (30 minute walk) Alternatively, a bus can be caught from the station to the store, ride the 277 from mile end station (stop B) and depart the bus at terrace road, the store is a 2 minute walk from there.
- For more information on TfL.gov.uk please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For assistance customers can speak to a colleague around the store or seek help customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
-
On Street Standard Parking
View
- Standard on street parking is available.
- The standard on street parking is located on well street.
- There is a machine 20m from the store entrance to pay for parking if you do not have a permit, the height of the screen is 136cm, alternatively parking can be paid for via the Ringo app, the information is on the side of the payment machine and signage along well street.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
ATM(s)
- The ATM(s) is/are located To the left of the store just infront of the entrance.
- The ATM(s) is/are 10m from the Main entrance.
- The height of the ATM(s) controls/screens is 136cm.
- There is not a lowered ATM available.
Approach
-
Approach
View
- The surface of the approach is stone/concrete tiles.
- There is step-free access on the approach.
-
Step(s)
View
- There is a/are step(s) on the approach.
- There is/are 5 unmarked step(s), with no handrails.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The depth of the step(s) is/are between the recommended 30cm and 45cm.
- The depth of the steps are 36cm.
Entrance
-
Entrance
View
- The entrance area/door is clearly signed.
- This entrance is signed with 'Tesco Metro'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 111cm.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 225cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 130cm.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 222cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat cannot be made available if required.
- There is no background music in this store.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Counter
- The counter is approximately 6m from the Main entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 71cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is not a bell to attract attention.
- There is not a hearing assistance system at the counter.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located To the left of the store as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 99cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 87cm and 140cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.