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Tesco Hackney Road Express

452 Hackney Road, Bethnal Green, London, E2 9EG

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the checkouts.
  • This store is not part of the Sunflower Lanyard Scheme.
  • There is not a colleague trained in British Sign Language.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from any checkout.
  • There is a Collect+ service in the store.
  • Collect+ services for customers are located at the Customer Services counter.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

ATM(s)

  • The ATM(s) is/are located to the far left as you face the entrance.
  • The ATM(s) is/are 16m from the main entrance.
  • The controls/screen heights vary between 90cm and 118cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 160cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 118cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 122cm.
    • Some product bins may obstruct aisles.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are varied.
    • Resting/seating areas are not available in this store.
    • A seat cannot be made available if required.
    • No background music in store.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are varied.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • Self services machines are card only, there are 3 machines.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following standard checkout(s) have a hearing assistance system; the middle counter and the counter on the right.
    • The type of system is a fixed loop.
    • Some of the hearing assistance systems are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); middle and right counter .
    • The hearing assistance system(s) was/were tested on 16/03/2021.
    • The hearing assistance system(s) was/were not fully functional at the time of testing.
    • The middle counter loop was clear but the loop for the counter on the right was distorted.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 110cm and 135cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • Self services machines are to the right as you face main checkouts.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.