Access Guide
Summary
- The store is located within Broadway Shopping Centre.
- The details within this access guide relate to the store and not the shopping centre.
- Broadway Shopping Centre link (new tab) - click here.
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Services Available
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- In this store these services are available; Krispy Kreme and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://kings-mall.co.uk/visiting/ please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Hammersmith bus station is located within the Broadway shopping centre, and can be accessed via lifts.
There are multiple TFL bus services and routes available from the bus station. - For more information on TFL Buses please click here (opens new tab).
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By Train
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- The nearest train station is Kensington Olympia.
- Kensington Olympia Overground Station is approximately 0.9 miles (17-18 minute walk) from the store.
The station has direct links to Stratford and Clapham Junction. - For more information on TFL Overground please click here (opens new tab).
- For more information on Kensington Olympia facilities and train times please click here (opens new tab).
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By Underground
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- The nearest underground station is Hammersmith.
- Hammersmith Underground stations is within the shopping centre and a few minutes walk away from the store.
The station serves the Circle, District, Piccadilly and Hammersmith & City Lines. - For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For assistance, please contact any colleague on the shop floor or ask at the checkouts.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Glenthorne Road.
- The name of the car park is Kings Mall Car Park.
- There is a/are Blue Badge parking bay(s) available within the car park.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located to the right of the entrance.
- The ATM(s) is/are 11m from the entrance.
- The controls/screen heights vary between 87cm and 110cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO Metro'.
- There is step-free access at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There are no doors at this entrance.
- The width of the door opening is 240cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 200cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 90cm.
- Some aisles are obstructed by pillars and product bins.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the right as you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are basket only checkout(s) and self-service checkout(s).
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Basket Only Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 83cm.
- There is a lowered section at the basket only checkout(s) .
- The height of the lowered section at the basket only checkout(s) is 72cm.
- There is not a clear knee recess beneath the lowered section of the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is a/are hearing assistance system(s) at the basket only checkout(s).
- The following basket only checkout(s) have a hearing assistance system; checkouts 3 and 5.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following basket only checkout(s);.
- The hearing assistance system(s) was/were tested on 10/06/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 87cm and 145cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Exit
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Exit
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- This information is for the exit located immediately after the checkouts.
- The exit area/door is clearly signed internally.
- This exit is signed with 'Goodbye'.
- There is step-free access at this exit.
- The exit door(s) does/do contrast visually with its immediate surroundings.
- There are no doors at this exit.
- The width of the door opening is 175cm.
- There are security pillars at the exit doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 145cm.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.