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Tesco Hampton Vale Express

12 Stewartby Avenue, Peterborough, PE7 8NJ

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Access Guide

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Overview

Parking (Public Parking)

  • Public Parking View
    • On-street standard parking is available.
    • There is a public car park located along Stewartby Avenue.
    • Designated Blue Badge parking bays are not available in the car park.
    • Electric vehicle charging points are not available in the car park.

Entrance

  • This entrance is located at the front of the store, along Stewartby Avenue.
  • The approach to the entrance has uneven surfaces.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a very easy slope at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 134cm.
  • There is a small lip on the threshold of the opening.
  • The doors have a low colour contrast.
  • There are security barriers at the entrance.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is not consistent throughout.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Staffed Checkouts

  • The staffed checkout area is located to the left as you enter the store.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located to the left as you enter the store.
    • Signage is not provided for the counter.
    • The height of the counter is 110cm.
    • There is a lowered section at the counter.
    • The height of the lowered section is 89cm.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 132cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were uneven at the time of the survey, with pools of light and shade.

Self-Service Checkouts

  • The self-service checkout area is located to the left as you enter the store.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 116cm to 137cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 99cm.
    • The height of the loading area is 44cm.
    • The height of the packing area is 72cm.
    • The card payment machine is at a height of 98cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.

Counter (Post Office)

  • The counter is located to the left as you enter the store.
  • The distance from the store entrance is 5m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 108cm.
  • There is not a lowered section at the counter.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 112cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is background noise in this area.
  • Some flooring is shiny.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade.

ATMs (External)

  • There is one ATM.
  • The ATM is located on the left side of the front of the store.
  • The ATM is clearly signed.
  • The approach to the ATM has uneven surfaces and bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 89cm and 127cm.