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Tesco Harrow Esso Express

221 Alexandra Avenue, Harrow, HA2 9DL

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Access Guide

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Express with Petrol Station Summary

  • Services Available View
    • The following Tesco services are available at this store; a petrol station.
    • Other services available include; National/Health Lottery, Vended Coffee, a petrol station and Air & Water unit.

Getting Here

COVID-19 Information

  • The information in this section was taken in May 2021.
  • There is only one set of automatic doors for entry and exit. Customers are reminded to maintain social distancing at all times.
  • There is a traffic light system in place at the entrance/exit.
  • The traffic light system is directly above the entrance to the store.
  • There is not a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 117cm.
  • Hand sanitisers are not available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage and floor markings reminding customers to maintain social distancing throughout the store.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance, please contact colleague or ask at the checkout.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Alexandra Avenue.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is concrete.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 30 minutes.
    • Payment signs are not provided.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is concrete tiles and concrete.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located to the left of the entrance.
  • The ATM(s) is/are 9m from the shop entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 102cm.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 150cm.
  • The controls/screen heights vary between 95cm and 120cm.
  • There is not a lowered ATM available.

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • Colleagues are notified of the customers arrival by them using car signals (flashing their lights or beeping their horn).
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 115cm to 133cm.
    • The height of the fuel pump nozzle slot is 135cm.
    • There are not lowered pay at pump screens available.
    • Payment can also be made by the Tesco Pay+ app.
    • The paper towel dispenser(s) is/are at a height of 84cm.
    • The disposable glove dispenser(s) is/are at a height of 110cm.
    • The tyre pressure machine control heights vary between 125cm and 129cm.
    • The height of the tyre pressure pump slot is 90cm.
    • The height of the water pump slot is 90cm.

Approach (Alexandra Avenue to Entrance)

  • Approach View
    • The surface of the approach is concrete.
    • There are obstructions on the approach.
    • The minimum width between the obstructions is 80cm.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the forecourt.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Express'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 140cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 117cm.
  • Ramp/Slope View
    • The ramp/slope is located in front of the entrance.
    • The gradient of the ramp/slope is slight.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 95cm.
    • On some occasions, product bins may obstruct the aisles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1.
    • The hearing assistance system(s) was/were tested on 04/05/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.