Access Guide
Summary
-
Services Available
View
- The following Tesco services are available at this store; electric vehicle charging points, travel money, Scan as you Shop, a pharmacy, F&F Clothing and Tesco Mobile shop.
- In this store these services are available; travel money, Hand Car Wash, Photobooths, Costa Coffee, Coin Exchange, a pharmacy, National/Health Lottery and electric vehicle charging points.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
-
Facilities Available
View
- The following facilities are available at this store; an accessible toilet, baby changing facilities and standard toilets.
Getting Here
-
Parking
View
- The store has its own parking facilities.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- Buses: 140,182, 258,and 340.
- For more information on TFL Buses please click here (opens new tab).
-
By Train
View
- The nearest train station is Harrow & Wealdstone.
- For more information on TFL Overground please click here (opens new tab).
-
By Underground
View
- The nearest underground station is Harrow-on-the-Hill.
- For more information on TFL Underground please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- British Sign Language interpreters cannot be provided on request.
- There is a/are mobility/electric scooter(s), wheelchair(s) and powered wheelchair(s) available to borrow.
- To obtain mobility aids please contact Customer service.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located Station Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac and block paving.
-
Parking
View
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available in an overflow car park.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides but not at the rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- Below 120cm. (70cm).
-
Paying
View
- Parking is free for up to 2 hours.
- There is not a payment machine at a convenient height for wheelchair users.
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is concrete and tarmac and block paving.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Podpoint.
- The charging speed is unknown.
- The electric vehicle charging point(s) is/are located On the last parking row to the right of the entrance.
- Colleagues are not able to provide assistance with the electric vehicle charging points.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 430cm.
- The charging point(s) is/are located to the side as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 100cm to 130cm.
- The height range of the electric vehicle charging point nozzle slot is 94cm to 100cm.
- An app is required to use the charging point(s).
- Parking charges apply for all users (including Blue Badge holders).
- Payment signs are not provided.
- Payment signs are not clearly presented.
- Payment for charging is made via an app/online.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach
-
Approach
View
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 100cm.
- The bollards contrast(s) visually with the paving.
- There is step-free access on the approach.
Entrance
-
Entrance
View
- This information is for the entrance located Station Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 209cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 220cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the paving.
- The minimum width between the security pillars is 200cm.
- The entrance is obstructed by baskets and product displays.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
ATM(s)
- The ATM(s) is/are located Beside the entrance to the store.
- The ATM(s) is/are 3m from the Entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 100cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 260cm.
- The controls/screen heights vary between 100cm and 130cm.
- There is not a lowered ATM available.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- Some aisles are obstructed by product display stands and trolleys.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located in front of the Pharmacy.
- There are seats with armrests on both sides.
- Background music is played at all times.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
Counter
- The counter is located on the right side as you are in the store behind Checkouts 9 and 10.
- The counter is approximately 10m from the Entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 72cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/07/2021.
- The hearing assistance system was working at the time of testing.
F&F Clothing
-
F&F Clothing
View
- F&F Clothing is located in aisle 7.
- F&F Clothing is approximately 10m from the Entrance.
- Clear signage for F&F Clothing is not visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is not clearly signed.
- The majority of aisle widths are 150cm+.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat cannot be made available if required.
- Background music is played at all times.
Tesco Mobile
-
Tesco Mobile Area
View
- Tesco Mobile is located at the rear of self service counters. Right side as you enter the store.
- Tesco Mobile is approximately 6m from the Entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- A seat cannot be made available if required.
- Background music is played at all times.
- Lighting levels are good.
-
Counter
View
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
-
Consultation Desk(s)
View
- Tesco Mobile has 2 consultation desk(s) available.
- The consultation desk surveyed is 3m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the lowest desk is 96cm.
- The distance between the floor and the underside of the highest desk is 96cm.
- The distance between the floor and the underside of the desk(s) is 96cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
- A seat cannot be made available if required.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located at rear of Self Service counters. On the right as you are inside the store
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 9.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 9.
- The hearing assistance system(s) was/were tested on 20/07/2021.
- The hearing assistance system(s) was/were working at the time of testing.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 80cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
-
Scan as you Shop
View
- The controls/screen heights for the self-service checkout(s) vary between 110cm and 140cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Pharmacy
-
Pharmacy Area
View
- The Pharmacy is located at rear of Self Service counters.
- The Pharmacy is approximately 3m from the Entrance.
- The Pharmacy is clearly visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
-
Counter
View
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 115cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 95cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is not a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 20/07/2021.
- The hearing assistance system was working at the time of testing.
-
Consultation Room(s)
View
- The pharmacy has 1 consultation room(s) available.
- The consultation room surveyed was 1.
- The consultation room is 3m from the pharmacy counter.
- The consultation room is clearly signed.
- There is not a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 90cm.
- There is room for a wheelchair user to manoeuvre within the consultation room.
- The seats do not have armrests.
- Lighting levels are good.
- The consultation room is fully enclosed.
Café
- The following information is for the café.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is Breakfast sandwiches and toasties.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are not available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
- The height of the counter is 96cm.
- There is not a moveable card machine available for payment.
- The type of flooring in this area is wood and laminate.
- The lighting levels are good.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 72cm.
- The distance between the floor and the underside of the highest dining table is 72cm.
- The standard height for the underside of dining tables is 75cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also coffee tables and sofas.
- The type of flooring in this area is wood and laminate.
- The lighting levels are good.
Accessible Toilet(s)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located beside customer services.
- This accessible toilet is approximately 9m (9yd 2ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- There is no lock for the toilet door.
- The width of the accessible toilet opening is 100cm (3ft 3in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is fair.
-
Toilet Features
View
- The dimensions of the accessible toilet are 150cm x 190cm (4ft 11in x 6ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The height of the light switch/pull cord is 85cm from floor level.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 70cm (2ft 4in).
- The transfer space is obstructed by a female sanitary bin.
- There is a flush, however it is not on the transfer side (on top of the cistern).
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is fair.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The alarm did not sound when tested.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 62cm.
- The shelf is located where it is reachable.
- The toilet has a backrest and a cistern.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder is on the dropdown rail.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 100cm (3ft 3in).
- The contrast between the toilet roll holder and the wall is good.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 100cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 100cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 9m from the Entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 83cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
-
Baby Changing Facilities
View
- Baby change facilities are available in both the female and male toilets.
- There is a fixed baby change table available.
- The height of the baby change table is 75cm.
-
Toilet Facilities 2
View
- There is step-free access into the toilet(s).
- There is pictorial signage on or near the toilet door.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located Beside customer service .
- The parent and baby room is approximately 9m from the Entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 83cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 73cm.
- The wash basin tap type is sensor.
- There is/are not chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.