Access Guide
Petrol Station Summary
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Services Available
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- The following services are available at this petrol station; Pay at Pump, Costa Coffee Express and Air & Water unit.
Getting Here
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Parking
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- The store has its own parking facilities.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- Bus stops are located on Stockton Road. The nearest bus stop is approximately 650 metres away.
- For more information on Stagecoach Buses please click here (opens new tab).
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By Train
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- The nearest train station is Hartlepool.
- Hartlepool Railway Station is approximately 1 mile away.
- For more information onhttps://www.northernrailway.co.uk please click here (opens new tab).
- For more information on Hartlepool Railway Station please click here (opens new tab).
Petrol Station Forecourt
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Forecourt and Pumps
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- Colleagues are able to provide assistance at the pumps.
- The pumps are clearly signed.
- It is possible to pay at the pump.
- The height range of the pump controls/screen is 125cm to 135cm.
- The height of the fuel pump nozzle slot is 140cm.
- There are not lowered pay at pump screens available.
- The paper towel dispenser(s) is/are at a height of 90cm.
- The disposable glove dispenser(s) is/are at a height of 95cm.
- The tyre pressure machine control heights vary between 135cm and 150cm.
- The height of the tyre pressure pump slot is 110cm.
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Out of Hours Payment Counter
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- There is step-free access to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The height of the counter is 120cm.
- There is not a lowered section of the counter.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/11/2021.
- The hearing assistance system was working at the time of testing.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- There are obstructions on the approach.
- The barriers contrast(s) visually with the paving.
- The minimum width between the obstructions is 87cm.
Entrance
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Entrance
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- This information is for the entrance located at the front of the shop, to the left.
- The entrance area/door is clearly signed.
- This entrance is signed with 'HELLO'.
- There is ramped/sloped or stepped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 87cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 107cm and 130cm.
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Ramp/Slope
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- The ramp/slope is located to the right as you face the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- Please contact to the left as you face the entrance for use of the portable ramp.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is/are 1 step(s).
- The step(s) is/are not clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 10cm.
- There is not a/are not handrail(s) at the step(s).
Shop
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Access and Circulation
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- There is step-free access throughout.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 108cm.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- A seat can be made available if required.
- Background music is played at all times, the volume can be adjusted if requested.
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Checkout Area
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- The checkout(s) is/are located to the right as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 103cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a hearing assistance system at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 82.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 30/11/2021.
- The hearing assistance system was working at the time of testing.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.