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Tesco Hayes South Esso Express

40-42 North Hyde Road, Hayes, UB3 4NE

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Access Guide

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COVID-19 Information

  • The information in this section was taken in 07 2021.
  • There is a traffic light system in place at the entrance/exit.
  • There is not a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 120cm.
  • There is not a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Express with Petrol Station Summary

  • Services Available View
    • The following Tesco services are available at this store; a petrol station.
    • Other services available include; Costa Coffee and National/Health Lottery.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • You get assistance from the colleague at shop floor.
  • This store is not part of the Sunflower Lanyard Scheme.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • Staff are notified by customer requesting assistance from the store.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 130cm to 160cm.
    • The height range of the fuel pump nozzle slot is 130cm to 160cm.
    • There are not lowered pay at pump screens available.
    • The paper towel dispenser(s) is/are at a height of 90cm.
    • The disposable glove dispenser(s) is/are at a height of 120cm.
    • The tyre pressure machine control heights vary between 100cm and 135cm.
    • The height of the tyre pressure pump slot is 100cm.
    • The height of the water pump slot is 100cm.

Parking

  • The store does have its own parking facilities.
  • The car park is located Beside the forecourt.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 460cm.
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The marked zones around BB parking bays is 70cm at side.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is tarmac and concrete.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located By the entrance.
  • The ATM(s) is/are 8m from the Entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 90cm.
  • The bollards contrast visually with the tarmac.
  • The minimum width between the bollards is 200cm.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 90cm.
    • The bollards contrast(s) visually with the tarmac.
    • The minimum width between the bollards is 170cm.
    • There is step-free access on the approach.

Entrance

  • Entrance View
    • This information is for the entrance located on North Hyde Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 125cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 140cm.
    • The entrance is obstructed by basket stand and product displays.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 140cm.
    • Some aisles are obstructed by product bins and product displays.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat cannot be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located On the right as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1.
    • The hearing assistance system(s) was/were tested on 27/07/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.