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Tesco Henwick Park Express

24-28 Martley Road, Henwick Park, Worcester, WR2 6HH

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • If you require assistance approach any member of staff.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The designated place of safety is located in the staff office or colleague room and if you require access approach a member of staff.
  • The defibrillator is located by the checkouts.

Parking

  • The store has shared parking facilities.
  • The store shares the shopping area's parking facilities.
  • The car park is located off Monarch Drive.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 234cm x 460cm.
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The marked zone on the side of the bay is 113cm and 124cm at the rear.
    • There is paved area immediately in front of Blue Badge Bay leading to the entrance. There are bollards by the Blue Badge Bay which are 72cm high and the minimum width between bollards is 92 cm. Around the car park are barriers in front of a 28cm wall and the barriers are 85cm by the Blue Badge Bay.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are uneven surfaces.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is flagstone/paving slabs.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There are bollards on the approach.
    • The height of the bollard(s) is 72cm.
    • The bollards do not contrast visually with the paving.
    • The minimum width between the bollards is 92cm.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.
    • There is not a level landing at the top of the ramp/slope.

ATM(s)

  • The ATM(s) is/are located to the right of the entrance.
  • The ATM(s) is/are 5m from the entrance.
  • The controls/screen heights vary between 98cm and 122cm.
  • There is not a lowered ATM available.
  • There is a raised kerb in front of the ATM which is 9cm high and 25cm in depth.

Entrance

  • Entrance View
    • This information is for the entrance located off Martley Road.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 150cm.
    • There are security pillars at the entrance doors.
    • The security pillars do not contrast visually with the flooring.
    • The minimum width between the security pillars is 157cm.
    • There are trolleys outside the entrance on the right and baskets to the left as you enter.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 120cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 100cm.
    • Some aisles are obstructed by product bins and floor to ceiling pillars.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • There is no background music played.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.
    • There are written and pictorial signage for certain products on the outermost aisles.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the right of the entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
    • There are 3 staffed checkouts and 2 self service tills.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; Tills 1 and 2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); Tills 1 and 2.
    • The hearing assistance system(s) was/were tested on 27/07/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • The hearing assistance system was only working at till 1.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 108cm and 130cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.