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Tesco Hereford Bewell Street Superstore

Bewell Street, Hereford, HR4 0BW

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the Customer Service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) available to borrow.
  • To obtain mobility aids please contact Customer Service.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
  • There is a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • Comments View
    • Several Colleagues are undertaking BSL (British Sign Language) training.

Parking (Underground Car Park)

  • The store does have its own parking facilities.
  • The car park is located Bewell Street.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 200cm (6ft 7in).
  • The car park surface is concrete.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 2 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
  • Paying View
    • Parking is free for up to 30 minutes.
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located at the payment machines in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located in the lift lobby of the car park.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • There is also two hours free parking for customers who spend a specified amount in store. This option requires use of the payment machines. The height of the controls at the payment machine vary from 123cm for the lowered accessible keyboard to 130cm for the standard keyboard, as seen in photograph 8.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • One of the Blue Badge bays has a hatched zone to the right only.

Lift (Underground Car Park)

  • There is a lift for public use.
  • The lift is located in the car park.
  • The lift is approximately 6m (6yd 1ft) from the Blue Badge bays.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are underground car park to the store.
  • Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is good.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 131cm (4ft 4in).
  • The dimensions of the lift are 140cm x 240cm (4ft 7in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.
  • There is a/are similar lift(s) available.
  • Comments View
    • There are double doors that are permanently held open to enter the lift lobby from the car park, as seen in photograph 5.
    • The width of these doors is 142cm.
    • The width of the barrier at these doors is 119cm.
    • There is a similar set of doors at the opposite side of the lift lobby foyer.

Access Point (Underground Car Park)

  • Access Point View
    • This information is for the access point located in the Underground Car Park.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • The width of the gap is 150cm.
    • There is an information board/map at this access point.
    • This ramp leads to the Bewell Street - Covered Walkway Access Point, as seen in photograph 5.
  • Ramp/Slope View
    • The ramp/slope is located beyond the Underground Access Point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a/are handrail(s) at the ramp.
    • The handrail(s) is/are on both sides.

Parking (Open Air Car Park)

  • The store.
  • The car park is located off Bewell Street.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is block paving.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 4 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 450cm.
    • The Blue Badge parking bays have a marked zone to both sides but not at the rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
    • One of the Blue Badge bays has a hatched area to the right only.
  • Paying View
    • Payment signs are located at the payment machines.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located the payment machines are located to the right of the front entrance.
    • There is not a payment machine at a convenient height for wheelchair users.
    • There is not a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
    • There is also two hours free parking for customers who spend a specified amount in store. This option requires use of the payment machines. The height of the controls at the payment machine vary from 123cm for the lowered accessible keyboard to 130cm for the standard keyboard, as seen in photograph 12.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is block paving.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • The only access to the Open Air Car Park is via the Underground Car Park.

Access Point (Open Air Car Park - Right)

  • Access Point View
    • This information is for the access point located as you leave the Open Air Car Park off Bewell Street.
    • There is step-free access at this access point.
    • There is open access.
    • The width of the gap is 150cm.
    • There is not an information board/map at this access point.

Access Point (Newmarket Street)

  • Access Point View
    • This information is for the access point located off Newmarket Street.
    • There is ramped/sloped access at this access point.
    • There is open access.
    • There is not an information board/map at this access point.
  • Ramp/Slope View
    • The ramp/slope is located on the approach to the Newmarket Street access point.
    • The gradient of the ramp/slope is slight.
    • The ramp/slope is permanent.
    • There is a level landing at the top of the ramp/slope.

Access Point (Bewell Street - Covered Walkway)

  • Access Point View
    • This access point leads from the left of the Open Air Car Park and is joined from the left by Hereford Bus and Coach Station. The walkway continues past the Taxi Rank with the store to the right at the end of the walkway.
    • This information is for the access point located on Bewell Street to the right of the store.
    • There is step-free access at this access point.
    • There is open access.
    • The width of the gap is 150cm.
    • There is not an information board/map at this access point.

Approach (Bewell Street - Front Entrance)

  • Approach View
    • The surface of the approach is block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 110cm.
    • The bollards have a visual identification band the paving.
    • The minimum width between the bollards is 246cm.
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 1 unmarked step(s), with no handrails.
  • Comments View
    • Open Air Car Park.

ATM(s)

  • The ATM(s) is/are located leading from the Open Air Car Park to the Front Entrance .
  • The ATM(s) is/are 8m from the Front Entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 120cm.
  • The controls/screen heights vary between 88cm and 130cm.
  • There is not a lowered ATM available.

Entrance (Front Entrance)

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Welcome to TESCO Hereford'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 145cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 170cm.
    • The height of the hand sanitisers range between 91cm and 145cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located ahead and to the right as you enter.
    • F&F Clothing is approximately 15m from the front entrance.
    • Clear signage for F&F Clothing is not visible from the entrance.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is not clearly signed.
    • The majority of aisle widths are 150cm+.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Comments View
    • The fitting rooms are closed until further notice.

Pharmacy

  • Pharmacy Area View
    • The Pharmacy is located rear right of the store.
    • The Pharmacy is approximately 45m from the Entrance.
    • Clear signage for the Pharmacy is visible from the entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There are seats with armrests on both sides.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is not sufficient space to write or sign documents on the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 23/11/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 4m from the counter.
    • The consultation room is clearly signed.
    • There is a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The clear door width is 88cm.
    • There is not room for a wheelchair user to manoeuvre within the consultation room.
    • There are seats with armrests on both sides.
    • Lighting levels are moderate to good.
    • The consultation room is fully enclosed.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter from the front entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 95cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1,7.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1,7.
    • The hearing assistance system(s) was/were tested on 23/11/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Basket Only Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
    • The height of the basket only checkout(s) is/are 95cm.
    • There is not a lowered section at the basket only checkout(s).
    • The chip & pin card machines are accessible from the basket only checkout(s).
    • There is not a/are not hearing assistance system(s) at the basket only checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 135cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 62cm and 135cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located ahead as you enter from the Front Entrance.
  • The counter is approximately 4m from the Front Entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 23/11/2021.
  • The hearing assistance system was working at the time of testing.

Accessible Toilet(s) (No Transfer Space)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the left as you enter from the front entrance.
    • This accessible toilet is approximately 50m (54yd 2ft) from the front entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 82cm (2ft 8in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is poor.
  • Toilet Features View
    • The dimensions of the accessible toilet are 97cm x 210cm (3ft 2in x 6ft 11in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are moderate to good.
    • There is not a lateral transfer space.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail.
    • The contrast between the dropdown rail(s) and wall is fair.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 44cm (1ft 5in).
    • The toilet seat colour contrast is poor.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 82cm (2ft 8in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) cannot be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 89cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
    • The contrast between the hand dryer and the wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located to the left as you enter from the Front Entrance.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 50m from the Front Entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are moderate to good.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located to the left as you enter.
  • The parent and baby room is approximately 50m from the Front Entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 85cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are moderate to good.