Skip to main content

Tesco Hetton Le Hole Express

Houghton Road, Hetton Le Hole, DH5 9PF

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • The details within this access guide relate to the store and not the shopping area.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • A colleague is normally available on the shop floor or at the checkouts.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Collect+ service in the store.
  • Tesco Collect+ services for customers are located at the colleague operated counter(s).
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Park View.
    • The name of the car park is The Hetton Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • The car park is 75 metres from the store. The car park is split into two sections one having three Blue Badge Bays and the other having two Disability Bays.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 130cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located On the main road to the right as you approach the entrance to the store.
  • The ATM(s) is/are 23m from the from the main store entrance.
  • The controls/screen heights vary between 95cm and 135cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located Off Front Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 160cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 110cm.
    • Some aisles are obstructed by end gondolas, floor stacked products and display stands.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 2.
    • The hearing assistance system(s) was/were tested on 16/08/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 90cm and 135cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.