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Tesco Hetton Le Hole Express

Houghton Road, Hetton Le Hole, DH5 9PF

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Access Guide

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COVID-19 Information

  • The information in this section was taken in August 2021.
  • .
  • Opening times are as normal.
  • The number of Blue Badge parking bays has been reduced temporarily.
  • The store does not have its own parking facilities.
  • There is a traffic light system in place at the entrance/exit.
  • There is not a colleague available at the entrance.
  • There is usually a colleague available on the shop floor or at the checkouts.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 90cm.
  • Hand sanitisers are not available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • The capacity of the store is restricted to 45 customers.
  • There is clear signage inside to help with social distancing.
  • There is clear signage at the store entrance, there is a freestanding sign as you enter. There are floor standing dividers at the checkouts for social distancing and screens in front of the staffed checkouts.
  • Toilets are not available.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Summary

  • The details within this access guide relate to the store and not the shopping area.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • A colleague is normally available on the shop floor or at the checkouts.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is not a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Collect+ service in the store.
  • Tesco Collect+ services for customers are located at the colleague operated counter(s).
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on Park View.
    • The name of the car park is The Hetton Centre.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • The car park is 75 metres from the store. The car park is split into two sections one having three Blue Badge Bays and the other having two Disability Bays.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

Approach

  • Approach View
    • The surface of the approach is block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 130cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located On the main road to the right as you approach the entrance to the store.
  • The ATM(s) is/are 23m from the from the main store entrance.
  • The controls/screen heights vary between 95cm and 135cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located Off Front Street.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 130cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 160cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 90cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 110cm.
    • Some aisles are obstructed by end gondolas, floor stacked products and display stands.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Checkouts

  • Checkout Area View
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are not clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 2.
    • The hearing assistance system(s) was/were tested on 16/08/2021.
    • The hearing assistance system(s) was/were not working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 90cm and 135cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.