Access Guide
Summary
-
Services Available
View
- The following Tesco services are available at this store; a petrol station and Scan as you Shop.
- In this store these services are available; Photobooths, Coin Exchange, National/Health Lottery, Rug Doctor (Carpet Cleaning) and Costa Coffee.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
-
Facilities Available
View
- The following facilities are available at this store; standard toilets, baby changing facilities, a Changing Places facility and an accessible toilet.
Getting Here
-
Parking
View
- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The bus stop is on site the number 60, 60A,61 and 190 buses stop here.
-
By Train
View
- The nearest train station is Whaley Bridge.
- Whaley Bridge train station is approximately 0.6 miles away.
- For more information on Whaley Bridge station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Customers can gain assistance at the customer service desk.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is a colleague trained in British Sign Language.
- There is a/are wheelchair(s) available to borrow.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Buxton road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
-
Parking
View
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 233cm x 400cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
-
Paying
View
- Parking is free (unlimited time).
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are not available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
-
Drop-off Point(s)
View
- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located at the right side of the store entrance.
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.
Approach
-
Approach
View
- The surface of the approach is tarmac.
- There are bollards on the approach.
- The height of the bollard(s) is 67cm.
- The bollards contrast visually with the tarmac.
- The minimum width between the bollards is 270cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to the right of the store entrance.
- The ATM(s) is/are 18m from the store entrance.
- There are bollards on the approach to the ATM(s).
- The height of the bollard(s) is 67cm.
- The bollards contrast visually with the tarmac.
- The minimum width between the bollards is 108cm.
- The controls/screen heights vary between 94cm and 137cm.
- There is not a lowered ATM available.
Entrance
-
Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hello'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 142cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 196cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 210cm.
- There are new barriers with automatic gates beyond the second set of doors. The minimum width between the barriers is 185cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 180cm.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located to the right as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 10,12, and 15.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 12 and 15.
- The hearing assistance system(s) was/were tested on 06/09/2022.
- The hearing assistance system(s) was/were working at the time of testing.
- The staffed checkouts have security gates which are kept permanently open when the till is open. The minimum width between the gate is 91cm.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 62cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
-
Scan as you Shop
View
- The controls/screen heights for the self-service checkout(s) vary between 62cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Customer Service)
- The counter is located to the right as you enter.
- The counter is approximately 15m from the store entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 95cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 06/09/2022.
- The hearing assistance system was not working at the time of testing.
Changing Places
-
Location and Access
View
- The facility is located to the left as you enter.
- The facility is approximately 14m (15yd 11in) from the store entrance.
- The facility is in addition to standard and accessible toilets.
- The facility is located close to other managed facilities (e.g. reception or service counter).
- There is level access into the facility.
- There is ‘Not All Disabilities Are Visible’ signage on or near the door.
- There is a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
- The colour contrast between the external door and wall is good.
- The colour contrast between the internal door and wall is good.
- You do need a key for the facility.
- The key is a radar key.
- The key can be obtained from a member of staff on the customer service desk.
- The door opens outwards.
- The door(s) is/are easy to open.
- The door is locked by a locking handle.
- The door has a horizontal grab rail.
- The width of the door is 94cm (3ft 1in).
- The dimensions of the facility are 300cm x 336cm.
- The ceiling height is at a minimum of 2.4m.
- The facility has a non-slip floor.
- The colour contrast between the walls and floor is good.
-
Toilet Details
View
- The facility toilet has a transfer space on both sides.
- The transfer space on the right as you face the toilet is 112cm.
- The transfer space on the left as you face the toilet is 140cm.
- Dropdown rails are provided.
- As you face the toilet the dropdown rail(s) is/are on both sides.
- The colour contrast between the dropdown rail(s) and wall is good.
- As you face the toilet there are vertical grab rails on both sides.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- There is a spatula flush.
- There is a toilet roll holder.
- The height of the toilet roll holder is 69cm.
- The toilet has a backrest.
- The toilet seat colour contrast is good.
- There is an emergency alarm for the toilet.
- The emergency pull cord alarm is within reach and fully functional.
-
Changing Bench and Hoist Details
View
- The facility changing bench is free standing.
- The facility changing bench height is adjustable.
- The length of the facility changing bench is 174cm (5ft 9in).
- The facility hoist is powered overhead.
- The overhead hoist covers all areas in the cubicle.
-
Shower Details
View
- There is not a shower unit with a detachable shower head.
-
Other Facilities
View
- A privacy screen is available.
- The type of wash basin is adjustable.
- The wash basin tap type is lever.
- There is a mixer tap.
- Wall mounted grab rails are not available at the wash basin.
- There is a soap dispenser.
- Wide tear off paper roll is available.
- The wide paper roll dispenser is at the recommended height of 80cm-100cm.
- The height of the wide paper roll dispenser is 100cm.
- There is a hand dryer.
- The hand dryer is at the recommended height of 80cm-100cm.
- The height of the hand dryer is 90cm.
- There is not a towel dispenser.
- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the room.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 48cm.
- The shelf is located where it is reachable.
- There is a/are female sanitary and clinical waste disposal units.
- There is an emergency alarm for the facility.
- The emergency pull cord alarm is within reach and fully functional.
- There is a coat hook.
- There are coat hooks in the toilet at 100cm and 150cm from the floor.
- There is not a flashing fire alarm beacon within the toilet.
- The lighting levels are good.
Accessible Toilet(s) (Left Hand Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located to the left as you enter.
- This accessible toilet is approximately 12m (13yd 4in) from the store entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a lever twist.
- The width of the accessible toilet opening is 82cm (2ft 8in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
-
Toilet Features
View
- The dimensions of the accessible toilet are 168cm x 227cm (5ft 6in x 7ft 5in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 96cm (3ft 2in).
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is good.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 51cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 69cm (2ft 3in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 97cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 116cm (3ft 10in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located to the left as you enter.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 10m from the store entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to the left as you enter.
- The parent and baby room is approximately 10m from the store entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 90cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.