Access Guide
Summary
-
Services Available
View
- In this store these services are available; National/Health Lottery, Costa Coffee and Post Office.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
-
Parking
View
- The store does not have its own parking facilities.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 66 metres away on Hobs Moat Road with direct links to Solihull.
- For more information on National Express Bus please click here (opens new tab).
-
By Train
View
- The nearest train station is Olton.
- The nearest train station is 1.2 miles away with direct links to Kidderminster, Dorridge and Stratford upon Avon.
- For more information on Olton Railway Station please click here (opens new tab).
- For more information on National Rail Enquiries please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- There are staff at the checkouts on the left and around the store who can offer assistance.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
-
Comments
View
- There are wire baskets available in store.
Public Parking
-
On Street Blue Badge Parking
View
- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Hobs Moat Road.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 340cm x 520cm (11ft 2in x 17ft 1in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 1 hour. only.
-
On Street Standard Parking
View
- Standard on street parking is available.
- The standard on street parking is located on Hobs Moat Road.
- Parking is free for 1 hour.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Approach (Hobs Meadow)
-
Approach
View
- The surface of the approach is stone/concrete tiles and block paving.
- The approach surface is uneven in places.
-
Ramp/Slope
View
- There is a ramp/slope on the approach.
- The ramp/slope is permanent, has a steep gradient and has no handrails.
- There is a level landing at the top of the ramp/slope.
- The ramp/slope does bypass the step(s).
-
Step(s)
View
- There is a/are step(s) on the approach.
- There is/are 6 unmarked step(s), with handrails on both sides.
- Handrails are not at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The height of the step(s) is/are not between the recommended 15cm and 18cm.
- The height of the step(s) is/are 13cm.
- The depth of the step(s) is/are not between the recommended 30cm and 45cm.
- The depth of the steps are 59cm.
-
Comments
View
- The slope is around the side of the store and is accessed further along Hobs Meadow.
Approach (Hobs Moat Road)
-
Approach
View
- The surface of the approach is stone/concrete tiles and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 76cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 110cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
Entrance
-
Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 140cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 150cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 115cm.
-
Ramp/Slope
View
- The ramp/slope is located immediately as you enter the store.
- The gradient of the ramp/slope is slight.
ATM(s)
- The ATM(s) is/are located on the left of the store entrance.
- The ATM(s) is/are 7m from the entrance.
- The controls/screen heights vary between 89cm and 115cm.
- There is not a lowered ATM available.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 95cm.
- There are structural pillars and product bins in some aisles which may cause an obstruction.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located on the left of the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
- There are three staffed checkouts and two self service checkouts.
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the first and second staffed checkouts from the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the first and second staffed checkouts from the left.
- The hearing assistance system(s) was/were tested on 22/09/2021.
- The hearing assistance system(s) was/were working at the time of testing.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 95cm and 115cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The self service checkouts are card only.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.