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Tesco Houghton Le Spring Superstore

Newbottle Street, Houghton Le Spring, DH4 4AU

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Access Guide

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Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There is 1 toilet with adaptations.
    • The toilet with adaptations is located to the left of The Coffee Shop entrance.
    • The toilet with adaptations has a left hand transfer space.
    • Ambulant toilet facilities are located within the standard toilets.
    • Female and male step-free standard toilet facilities are located to the left of The Coffee Shop entrance.
  • Changing Places Facilities View
    • Changing Places facilities are located to the left of The Coffee Shop entrance.
  • Changing Facilities View
    • Parent and baby changing facilities are located to the left of The Coffee Shop entrance.

Parking

  • Public Parking View
    • There is a public car park located to the front of the store.
    • The name of the car park is Houghton Retail Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the entrance.
  • The ATM is clearly signed.
  • The approach to the ATM has bollards.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 87cm and 122cm.

Entrance

  • This entrance is located to the front of the store.
  • The entrance area is not clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There are double automatic doors.
  • The doors open by sliding.
  • The width of the opening is 201cm.
  • The doors have a low colour contrast.
  • There is a second set of double automatic doors.
  • The doors are permanently held open.
  • The width of the opening is 246cm.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.
  • The maximum width between them is 196cm.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are over 180cm.
  • The majority of main product widths are between 150cm - 180cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and additional stock.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets and sliding door display cabinets.
  • Some flooring is shiny.
  • There is background noise in some areas of the venue.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey.
  • Handheld Scanner Shopping View
    • Scan as you Shop is available.
    • The handheld scanners are located to the left of the store entrance.
    • The handheld scanner holsters range in height from 30cm to 113cm from the floor.
    • Assistance is available to help customers with the handheld scanners.
  • Click and Collect View
    • Customers can obtain online items from the right hand side of the store, where there are area designated parking bays. There are instructions provided here on how to proceed.

Counter (Customer Service)

  • The counter is located to the left of the store entrance, behind the scan as you shop scanner dispenser.
  • The distance from the store entrance is 8m.
  • The most accessible route to the counter has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is step-free level access to the counter.
  • The height of the counter is 101cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 80cm.
  • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
  • The card payment machine is at a height of 100cm.
  • The payment machine is portable.
  • There is a clearly signed fixed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Self-Service Checkouts (Basket Self Service)

  • The self-service checkout area is located to the left of the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket shop touchscreen.
    • The height of the touchscreen display ranges from 112cm to 139cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 86cm.
    • The height of the loading area is 55cm.
    • The height of the packing area is 50cm.
    • The height of the cash payment controls range from 75cm to 82cm from the floor.
    • The card payment machine is at a height of 116cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.

Self-Service Checkouts (Trolley)

  • The self-service checkout area is located to the left of the store entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 116cm to 152cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 86cm.
    • The height of the loading area is 52cm.
    • The height of the packing area is 54cm.
    • The card payment machine is at a height of 116cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.
  • Scanner Touchscreens View
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The payment machine is portable.
    • Assistance is available at the scanner shop self-serve touchscreens.

Staffed Checkouts

  • The staffed checkout area is located to the left of the store entrance.
  • The store has standard trolley checkouts.
  • There is step-free level access to the staffed checkout area.
  • Trolley Checkouts View
    • The trolley checkout surveyed was the wide aisle checkout, located first in the till bank.
    • Signage is not provided for the trolley checkouts.
    • Signage is not clearly visible.
    • The height of the loading area is 91cm.
    • The height of the packing area is 91cm.
    • The card payment machine is at a height of 126cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested, however it was not working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Eating and Drinking (The Coffee Shop)

  • Location and Access View
    • The Coffee shop is located to the right of the the store entrance.
    • The most accessible route has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into this area.
    • There is an opening without doors.
    • The width of the opening is more than 200cm.
    • This area has a counter where food and drink can be ordered.
  • Order and Payment View
    • The service counter was surveyed.
    • The counter is located to the left of The Coffee Shop entrance.
    • There is step-free level access to the counter.
    • The height of the counter is 91cm.
    • There is not a lowered section at the counter.
    • The card payment machine is at a height of 110cm.
    • The payment machine is portable.
  • Service View
    • This area also has staff who can provide assistance with ordering.
    • Full table service is not available.
    • Menus types include: wall-mounted.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
  • Seating Area View
    • The hearing assistance system is located at the till.
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
    • There is space for an assistance dog to rest in the seating area.
    • The walls and floor colour contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, chairs without armrests and benches.
    • Some seating is fixed.
    • Furniture available in this area includes: tables and coffee tables.
    • The surface height of the tables is suitable for wheelchair users.
    • The clear height under the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels were even at the time of the survey.

Parent and Baby Room / Feeding Room

  • The room is located to the left on entering the Coffee Shop.
  • The distance from the coffee shop entrance is 14m.
  • The most accessible route to the room has step-free level access.
  • There are no doors to open along the most accessible route.
  • There is pictorial and written text signage on or near the door.
  • There is step-free level access into the room.
  • There is a single manual door.
  • The door opens towards you.
  • The width of the opening is 89cm.
  • The door has a high colour contrast.
  • Internally the door has a high colour contrast.
  • The height of the baby change facility when in use is 75cm.
  • There is also a toilet, a wash basin, a hand dryer and a mirror in the room.
  • The wash basin has a sensor tap.
  • The room has a waste bin and a nappy/incontinence items bin.
  • Seating available in this room includes: chairs with armrests.
  • The walls and floor have a high colour contrast.
  • Lighting levels were even at the time of the survey.

Changing Places

  • Location and Access View
    • The Changing Places facility surveyed is located to the left on entering the Coffee Shop.
    • The Changing Places toilet is in addition to other toilet facilities.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The distance from the coffee shop entrance is 13m.
    • The most accessible route to the Changing Places facility has step-free level access.
    • There are no doors to open along the most accessible route.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 88cm.
    • The door has a lever twist lock.
    • Internally the door has a high colour contrast.
    • There is not a grab rail on the internal door.
    • The dimensions of the facility are 397cm (width) x 280cm (depth).
    • There is room for a wheelchair user to manoeuvre (180cm x 180cm).
  • Toilet Details View
    • The lateral transfer space on the left is 121cm (from the side of the toilet pan).
    • The lateral transfer space on the right is 242cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the right transfer side.
    • There is no horizontal grab rail for the toilet.
    • There are vertical grab rails on both sides of the toilet.
    • The vertical grab rails have a high colour contrast.
    • There are dropdown grab rails on both sides of the toilet.
    • The dropdown grab rails have a low colour contrast.
    • The toilet seat is 47cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder has a low colour contrast.
    • The toilet roll holder is 56cm from the floor.
  • Changing Bench and Hoist Details View
    • The changing bench is free standing and height adjustable.
    • The length of the changing bench is 180cm.
    • The facility hoist is powered overhead and accesses all areas.
  • Other Facilities View
    • There is a height adjustable wash basin.
    • The wash basin has a lever mixer tap.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a high colour contrast.
    • There is a wash basin mounted soap dispenser.
    • There is not a towel dispenser.
    • A wide paper roll dispenser is available.
    • The wide paper roll dispenser is 95cm from the floor.
    • There is a wall mounted hand dryer.
    • The hand dryer has a low colour contrast.
    • The hand dryer is 96cm from the floor.
    • There is no emergency alarm.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a waste bin and a nappy/incontinence items bin.
    • There are no coat hooks.
    • A privacy screen is not available.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.

Toilet with Adaptations (Left Hand Transfer)

  • Location View
    • The toilet surveyed is located to the left of The Coffee Shop entrance.
    • The distance from The Coffee Shop entrance is 9m.
  • Route View
    • The most accessible route to the toilet has step-free level access.
    • There are no doors to open along the most accessible route.
  • Access View
    • There is step-free level access into the facility.
    • There is pictorial, written text and 'Not All Disabilities Are Visible' signage on or near the door.
    • The door opens outwards and has a high colour contrast.
    • The width of the opening is 90cm.
    • The door has a twist lock.
    • Internally the door has a high colour contrast.
    • There is a grab rail on the internal door with a high colour contrast.
  • Dimensions and Features View
    • The dimensions of the cubicle are 180cm (width) x 221cm (depth).
    • There is room for a wheelchair user to manoeuvre.
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 113cm (from the side of the toilet pan).
    • There is a wall sensor flush for the toilet.
    • The flush is on the non transfer side.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low colour contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high colour contrast.
    • There is a dropdown grab rail on the transfer side.
    • The dropdown grab rail has a high colour contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a high colour contrast.
    • The toilet has a padded backrest.
    • The toilet roll holder can be reached when seated on the toilet.
    • The toilet roll holder has a high colour contrast.
    • The toilet roll holder is 97cm from the floor.
    • The wash basin has a sensor tap.
    • The wash basin and tap can be reached when seated on the toilet.
    • The wash basin is 71cm from the floor.
    • There are vertical grab rails on both sides of the wash basin.
    • The wash basin grab rails have a medium colour contrast.
    • There is a wall mounted soap dispenser.
    • The soap dispenser can be reached when seated on the toilet.
    • The soap dispenser has a low colour contrast.
    • The soap dispenser is 109cm from the floor.
    • There is not a towel dispenser.
    • There is a wall mounted hand dryer.
    • The hand dryer has a high colour contrast.
    • The hand dryer is 96cm from the floor.
    • There is a pull cord emergency alarm but it was tied up at the time of the survey.
    • There is a long mirror.
    • There is no shelf.
    • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The walls and floor have a high colour contrast.
    • Lighting levels were even at the time of the survey.