Access Guide
Summary
- The store is located within St. Stephens shopping Centre.
- The details within this access guide relate to the store and not the shopping centre.
- St. Stephens Shopping Centre link (new tab) - click here.
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Services Available
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- The following Tesco services are available at this store; electric vehicle charging points, Tesco Mobile shop, Tesco Grocery Click+Collect services, a petrol station, a pharmacy, a café, travel money, Scan as you Shop and F&F Clothing.
- In this store these services are available; an opticians, Holland and Barrett, Timpson's, Vision Express, National/Health Lottery, Rug Doctor (Carpet Cleaning), Max Spielmann, Photobooths, Air & Water unit, Self Service Jet Wash and Car Vac unit.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; an accessible toilet, standard toilets and baby changing facilities.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is not a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 450m away at Hull Pentagon interchange.
- For more information on bus times please click here (opens new tab).
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By Train
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- The nearest train station is Hull.
- Hull train station is 350m away with direct links to Bridlington Scarborough and the East coast Main Line.
- For more information on train times please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- A colleague is normally available for help and assistance at the main entrance, the customer service desk, the checkouts or on the shop floor.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact the customer service desk.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Park Street in the Tesco basement and to the rear of the store.
- The car park type is underground.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 237cm (7ft 9in).
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 10+ designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 480cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
- Zone D and E of the car park is open air and consists of standard parking bays only. Zone D and E of the car park is tarmac. All Parent and Child parking bays, Blue badge parking bays and electric charging points are located in the underground basement car park. There are 2 click and collect parking bays at the rear left of the underground car park.
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Paying
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- Parking is free for up to 2 hours.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
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Comments
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- To use this car park free for 2 hours you must spend a minimum of £5.00 in store.
- At the checkouts you will be given a car park validation ticket.
- There are validation machines to the right (as you face it) of the underground basement car park entrance.
- The lowest control of the validation machine is 93cm.
- The highest control of the validation machine is 156cm.
- There is clear signage above the machine explaining the system.
- There are similar validation screens on the basement level, in front of the store.
Electric Vehicle Charging Points
- There is a/are electric vehicle charging point(s) available.
- The provider of the charging point(s) is Pod Point.
- Fast charging is available.
- The electric vehicle charging point(s) is/are located at the rear right of the basement car park.
- Colleagues are able to provide assistance with the electric vehicle charging points.
- To gain assistance, please go to the customer service desk.
- There is/are 2 electric vehicle charging point(s).
- The electric vehicle charging bay(s) is/are clearly marked and signposted.
- The dimensions of the electric vehicle charging bay(s) surveyed are 230cm x 480cm.
- The charging point(s) is/are located to the rear as you approach the bay(s).
- The height range of the electric vehicle charging point controls/screen is 92cm to 180cm.
- The height range of the electric vehicle charging point nozzle slot is 104cm to 114cm.
- An app is required to use the charging point(s).
- Charging for all users is limited to 2 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- For more information and a guide to electric vehicle charging please click here.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
Approach (Underground Basement Car Park)
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Approach
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- The surface of the approach is tarmac.
- There are bollards on the approach.
- The height of the bollard(s) is 90cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 117cm.
- There is step-free access on the approach.
Entrance (Underground Basement Car Park)
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Entrance
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- This information is for the entrance located on the lower ground floor, leading from the underground basement car park.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to TESCO extra St Stephens'.
- There is ramped/sloped access at this entrance.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- There are no doors at this entrance.
- The width of the door opening is 565cm.
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Ramp/Slope
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- The ramp/slope is located in the entranceway.
- The gradient of the ramp/slope is slight.
ATM(s) (Underground Basement Car Park Entrance Foyer)
- The ATM(s) is/are located in the entrance foyer, to the left as you enter via the underground basement car park entrance.
- The ATM(s) is/are 10m from the underground basement car park entrance.
- The controls/screen heights vary between 85cm and 120cm.
- There is not a lowered ATM available.
Escalator(s) / Travelator(s) (Underground Basement Car Park to Store)
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Escalator(s)
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- Escalators can be used to access other floors.
- The escalator(s) is/are located in the lobby area to the left (up) and right (down) of the underground basement car park entrance.
- The escalator(s) is/are clearly visible from the entrance.
- The escalators go both up and down.
- The floors which are accessible by escalator(s) are LG, G.
- The escalator(s) steps are not clearly marked.
- The foot and head of the escalator(s) are clearly marked.
- The lighting levels at the escalator(s) are good.
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located in the lobby area, to the left as you enter via the underground basement car park entrance.
- Signs indicating the location of the travelator(s) are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are LG, G.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are good.
Lift (Underground Basement Car Park to Store)
- There is a lift for public use.
- The lift is located to the right of the underground basement car park entrance.
- The lift was out of use at the time of the survey.
- The lift is clearly visible from the entrance.
- The lift is approximately 15m (16yd 1ft) from the underground basement car park entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are LG, G.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
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Comments
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- At the time of the survey this lift was out of use and only the external information could be gathered.
Approach (St Stephens Shopping Centre Entrance)
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Approach
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- The surface of the approach is tiled.
- There is step-free access on the approach.
Entrance (St Stephens Shopping Centre Entrance)
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Entrance
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- This information is for the entrance located on the ground floor of St Stephens Shopping Centre.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Welcome to TESCO extra St Stephens'.
- There is step-free access at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- There are no doors at this entrance.
- The width of the door opening is 570cm.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 154cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitisers range between 120cm and 126cm.
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Comments
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- There are entry/exit gates just past this entrance.
- The with of the entry/exit gates is 186cm.
- The entry/exit gates do contrast visually with the flooring.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 153cm.
- Some aisles are obstructed by floor placed display items, product bins and end gondolas. A small minority of aisles are restricted by roof support pillars.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located as you exit the checkouts.
- There is bench seating only.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is not provided.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located on the ground floor, at the rear, centre of the store.
- The Pharmacy is approximately 45m from the St Stephens Shopping Centre entrance.
- Clear signage for the Pharmacy is not visible from the lift.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 22/11/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 4m from the pharmacy counter.
- The consultation room is not clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The clear door width is 86cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Lighting levels are good.
- The consultation room is fully enclosed.
Escalator(s) / Travelator(s) (Instore)
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Travelator(s)
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- Travelators can be used to access other floors.
- The travelator(s) is/are located ahead as you enter via the St Stephens Shopping centre entrance.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are G, Mezzanine.
- The foot and head of the travelator(s) are clearly marked.
- The lighting levels at the travelator(s) are good.
Lift (Instore)
- There is a lift for public use.
- The lift is located at the rear left of the store.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is approximately 40m (43yd 2ft) from the St Stephens Shopping Centre entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, Mezzanine.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is poor.
- The colour contrast between the external lift control plate and the wall is good.
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Comments
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- At the time of the survey, this lift was out of use and only the external information could be gathered.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located on the Mezzanine level, ahead as you exit the lift.
- F&F Clothing is approximately 2m from the lift.
- F&F Clothing is clearly visible from the lift.
- There is step-free access to F&F Clothing, via lift.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is not clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 153cm.
- Some aisles are obstructed by floor stacked display items, and end gondolas.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
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Comments
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- There are no counters in F&F clothing, customers are requested to take their purchases to the main checkouts.
- There are no fitting rooms, customers are requested to try their purchases at home and return them if necessary.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located on the mezzanine floor, to the right as you exit the lift.
- Tesco Mobile is approximately 5m from the lift.
- Tesco Mobile is clearly visible from the lift.
- There is step-free access to Tesco Mobile, via lift.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 4 consultation desk(s) available.
- The consultation desk surveyed is 1m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 76cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Café
- The following information is for the café.
- The café is located on the mezzanine floor, to the left as you exit the lift.
- There is step-free access, via lift, to the café.
- There is an entrance without doors which is over 75cm in width,.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system.
- The height of the counter is 85cm.
- The height of the tray counter/rail is 80cm.
- There is a moveable card machine available for payment.
- There is ample room for a wheelchair user to manoeuvre.
- There are some tables which are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is laminate.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
Accessible Toilet(s) (Café, Male - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the mezzanine floor to the rear of the café.
- This accessible toilet is approximately 25m (27yd 1ft) from the loift.
- There is step-free access into the accessible toilet, via lift.
- This is a male toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 147cm x 217cm (4ft 10in x 7ft 1in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 48cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 89cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer can be reached from seated on the toilet.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 93cm (3ft 1in).
- The contrast between the hand dryer and the wall is good.
Accessible Toilet(s) (Café, Female - Left Hand Tansfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located On the mezzanine floor, at the rear of the café.
- This accessible toilet is approximately 20m (21yd 2ft) from the lift.
- There is step-free access into the accessible toilet, via lift.
- This is a female toilet.
- A key is not required for the accessible toilet.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 81cm (2ft 8in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 147cm x 218cm (4ft 10in x 7ft 2in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 80cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is poor.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is poor.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 48cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 88cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 92cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 93cm (3ft 1in).
- The contrast between the hand dryer and the wall is good.
Parent and Baby Room (Cafe)
- There is a parent and baby room.
- The parent and baby room is located on the mezzanine floor, at the rear of the café.
- The parent and baby room is approximately 22m from the lift.
- There is step-free access into the parent and baby room, via lift.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 79cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
Ramp(s) or Slope(s) (Café, Male and Female Accessible Toilets and Baby Change)
- There is a ramp/slope located in the doorway.
- The ramp/slope is used to access The male and female accessible toilets and the parent and baby room.
- The gradient of the ramp/slope is steep.
- The ramp/slope is permanent.
- The width of the ramp/slope is 80cm.
- The lighting levels at the ramp/slope are good.
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Comments
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- Photographs 1 and 2 show the ramp to the male accessible toilet.
- Photographs 3 and 4 show the ramp to the female accessible toilet.
- Photographs 5 and 6 show the ramp to the parent and baby room.
Checkouts
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Checkout Area
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- The checkout(s) is/are located at the front right of the store as you exit the car park liftpping Centre entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkout 11.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkout 11.
- The hearing assistance system(s) was/were tested on 22/11/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is/are placed in front of a plain background.
- The height of the basket only checkout(s) is/are 90cm.
- There is not a lowered section at the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
- The height of the basket tray is 87cm.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 63cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The basket tray is 62cm high. The bagging area is 50cm high.
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 63cm and 135cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The basket tray is 65cm high.
Counter (Customer Service Desk)
- The counter is located at the front left of the store, to the left as you enter via the car park lift.
- The counter is approximately 5m from the car park lift.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter, via lift.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 95cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 22/11/2021.
- The hearing assistance system was working at the time of testing.
Counter (Travel Money)
- The counter is located at the front left of the store, to the left as you enter via the car park lift.
- The counter is approximately 10m from the car park lift.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter, via lift.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 91cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
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Comments
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- There is not a hearing system but the counter uses a microphone system as it is placed behind a glass screen.
Accessible Toilet(s) (Front Left of Store - Right Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor, at the front of the store, to the right as you exit the car park lift.
- This accessible toilet is approximately 10m (10yd 2ft) from the car park lift.
- There is step-free access into the accessible toilet, via lift.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from the customer service desk.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 85cm (2ft 9in).
- The contrast between the internal door and wall is good.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is good.
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Toilet Features
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- The dimensions of the accessible toilet are 153cm x 197cm (5ft x 6ft 6in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 78cm (2ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
- The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is poor.
- The contrast between the walls and floor is poor.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 49cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 89cm (2ft 11in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 69cm (2ft 3in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 99cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 99cm (3ft 3in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s) (Ground Floor, Front Left of Store)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the ground floor at the front left of the store, just past the customer service desk.
- There is ramped/sloped access into the toilet(s).
- The standard toilet(s) is/are approximately 5m from the car park lift.
- There is pictorial and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 94cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
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Comments
View
- Access to the accessible toilet, female standard toilet and parent and baby room is level.
- There is a ramp to access the male standard toilet.
- Please see the ramp(s), Slope(s) section below for more information.
Ramp(s) or Slope(s) (Male Standard Toilet)
- There is a ramp/slope located in the doorway to the male standard toilet.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- The width of the ramp/slope is 117cm.
- The lighting levels at the ramp/slope are good.
Parent and Baby Room (Front Left of Store)
- There is a parent and baby room.
- The parent and baby room is located on the ground floor, at the front left of the store, to the right as you exit the car park lift.
- The parent and baby room is approximately 5m from the car park lift.
- There is step-free access into the parent and baby room, via lift.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 88cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 77cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.