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Tesco Ickenham High Road Express

91-97 High Road, Ickenham, Uxbridge, UB10 8LB

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For help and assistance, please contact a colleague or ask at the checkout.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Collect+ service in the store.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 04/05/2021.
  • The hearing assistance system was working at the time of testing.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • On Street Standard Parking View
    • Standard on street parking is available.
    • The standard on street parking is located on the High Road.
    • There are parking bays directly outside the store.
  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on the High Road.
    • The name of the car park is West Ruislip Station Car Park.
    • There is a/are Blue Badge parking bay(s) available within the car park.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).

ATM(s)

  • The ATM(s) is/are located to the left of the store entrance.
  • The ATM(s) is/are 6m from the store entrance.
  • The controls/screen heights vary between 88cm and 114cm.
  • There is not a lowered ATM available.

Approach

  • Approach View
    • The surface of the approach is stone/concrete tiles.
    • The approach surface is uneven in places.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco Express'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 107cm.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 150cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 117cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 80cm.
    • There is a pillar narrowing one aisle to 80cm and on some occasions product bins may obstruct the aisles.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
  • Signage View
    • Overhead aisle signage is not provided.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 91cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 71cm.
    • There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 1 and 2.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); 1 and 2.
    • The hearing assistance system(s) was/were tested on 04/05/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • Standard checkout 1 was in working order, and no sound was picked up on standard checkout 2.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 112cm and 150cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.