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Tesco Keldholme Lane Express

Keldholme Lane, Alvaston, Derby, DE24 0RY

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Access Guide

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Overview

Parking

Entrance

  • This entrance is located at the front left of the store.
  • The approach to the entrance has bollards.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via a slope at the entrance.
  • The slope has a steep gradient.
  • There are double manual doors.
  • The doors open away from you.
  • The doors require effort to open.
  • One of the doors was locked at the time of the survey.
  • The locked door can be opened on request.
  • The width of the opening is 77cm.
  • The doors have a high colour contrast.
  • There are security barriers at the entrance.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • Aisles did have obstructions at the time of the survey, these included: product bins, product displays, additional stock and advertising displays.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving and sliding door display cabinets.
  • There may be background noise.
  • There is product and overhead signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey.

ATMs (Internal)

  • There is one ATM.
  • The ATM is located in the middle of the store.
  • The ATM is clearly signed.
  • There is not a Talking ATM.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 82cm and 103cm.

Staffed Checkouts

  • The staffed checkout area is located straight ahead after entering.
  • The store has payment counters.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter surveyed is located straight ahead after entering.
    • Signage is not provided for the counter.
    • The height of the counter is 89cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 130cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located straight ahead after entering.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 119cm to 138cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size.
    • The height of the scanner is 103cm.
    • The height of the loading area is 44cm.
    • The height of the packing area is 73cm.
    • The card payment machine is at a height of 103cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.