You are on Summary. Skip to the next section.

Summary

• The store is located within Kettering Business Park.
• The details within this access guide relate to the store and not the business park.
• Kettering Business Park link (new tab) - click here.

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• Services Available View
  • The following Tesco services are available at this store; F&F Clothing, electric vehicle charging points, a pharmacy, Tesco Mobile shop, Scan as you Shop, Drive Thru Car Wash, travel money, Tesco Grocery Click+Collect services and a petrol station.
  • In this store these services are available; Vision Express, Car Vac unit, Self Service Jet Wash, Timpson's, Krispy Kreme, Photobooths, Air & Water unit and Costa Coffee.
  • For detailed information on the petrol station please click here (new tab).
  • Please click here for the opening times and more specific information on the services available within the store (new tab).
• Facilities Available View
  • The following facilities are available at this store; baby changing facilities, an accessible toilet and standard toilets.

You are on Getting Here. Skip to the next section.

Getting Here

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• Parking View
  • The store has its own parking facilities.
  • Additional parking is not available at the petrol station.
• By Bus View
  • There is a bus stop within 150 metres of the store entrance.
  • The closest bus stop is located on Orion Way.
  • For more information on the bus company please click here (opens new tab).
• By Train View
  • The nearest train station is Kettering Train Station.
  • Kettering Train Station is located on Station Road and is roughly 600m from the entrance.
  • For more information on Kettering Train Station please click here (opens new tab).

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a colleague available for help and assistance.
• To get assistance please speak to a colleague at the customer service counter.
• This store is part of the Sunflower Lanyard Scheme.
• The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
• There is a colleague trained in British Sign Language.
• There is a/are wheelchair(s) and mobility/electric scooter(s) available to borrow.
• To obtain mobility aids please contact the customer service counter.
• There is a seat/chair available within the store.
• There is a defibrillator in store.
• The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
• There is a water bowl available for assistance dogs.
• There is a Click+Collect service in the store.
• Customers can obtain online Click+Collect items from the car park collection station.
• There is not a portable hearing assistance system.
• There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
• An office or a consultation room can be used as a designated place of safety if needed.

You are on Parking. Skip to the next section.

Parking

• The store does have its own parking facilities.
• The car park is located off Carina Road.
• The car park type is open air/surface.
• The car park does not have a height restriction barrier.
• The car park surface is tarmac.

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• Parking View
  • Clearly marked/signposted parent and child parking bays are available.
  • All parking spaces are provided on a first come first served basis.
• Blue Badge Parking View
  • There is a/are Blue Badge parking bay(s) available.
  • The Blue Badge bay(s) is/are clearly marked and signposted.
  • There is/are 28 designated Blue Badge parking bay(s) within the car park.
  • The dimensions of the designated Blue Badge parking bay(s) surveyed are 228cm x 470cm.
  • The Blue Badge parking bays have a marked zone to both sides and rear.
  • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • The dimensions of other designated Blue Badge parking bay(s) vary in size.
• Paying View
  • Parking is free for up to 3 hours.
  • Payment signs are provided.
  • Payment signs are clearly presented.
  • Payment signs are located throughout the car park.
  • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
• Access from the Car Park View
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The entrance is clearly visible from the car park.
  • Pedestrian walkways are available in the car park.
  • The surface on the approach to the entrance(s) is tarmac.
  • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
  • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
  • Not all pedestrian crossings have tactile paving on both sides.
• Drop-off Point(s) View
  • There is a/are clearly marked drop-off point(s).
  • The drop-off point(s) is/are located in front of the store.
  • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.

You are on Electric Vehicle Charging Points (Pod Point). Skip to the next section.

Electric Vehicle Charging Points (Pod Point)

• There is a/are electric vehicle charging point(s) available.
• The provider of the charging point(s) is Pod Point.
• The charging speed is unknown.
• The electric vehicle charging point(s) is/are located at the right side, in front of click and collect.
• Colleagues are able to provide assistance with the electric vehicle charging points.
• If assistance is needed please go to the Customer Service Desk.
• There is/are 2 electric vehicle charging point(s).
• The electric vehicle charging bay(s) is/are clearly marked and signposted.
• The dimensions of the electric vehicle charging bay(s) surveyed are 224cm x 464cm.
• The charging point(s) is/are located to the front as you approach the bay(s).
• The height range of the electric vehicle charging point nozzle slot is 100cm to 109cm.
• An app is required to use the charging point(s).
• Parking charges apply for all users (including Blue Badge holders).
• Payment signs are provided.
• Payment signs are clearly presented.
• Payment for charging is made over the phone and via an app/online.
• For more information and a guide to electric vehicle charging please click here.
• There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

You are on ATM(s). Skip to the next section.

ATM(s)

• The ATM(s) is/are located at the front and to the right of the drop off point.
• The ATM(s) is/are 20m from the exit.
• There are bollards on the approach to the ATM(s).
• The height of the bollard(s) is 100cm.
• The bollards contrast visually with the paving.
• The minimum width between the bollards is 182cm.
• The controls/screen heights vary between 93cm and 112cm.
• There is a lowered ATM available.
• The height range of the lowered ATM controls/screen is 88cm to 109cm.

You are on Entrance. Skip to the next section.

Entrance

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• Entrance View
  • This information is for the entrance located at the front of the store.
  • The entrance area/door is not clearly signed.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • The main door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 159cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are single width.
  • The width of the door opening is 188cm.
  • There are bollards at the entrance doors.
  • The height of the bollard(s) is 100cm.
  • The bollards do contrast visually with the paving.
  • The minimum width between the bollards is 106cm.
  • There is a security barrier after the second door that is 176cm wide.
  • There is a/are hand sanitiser(s) in this area.
  • The height of the hand sanitiser(s) is/are 106cm.
  • There is a slope with a very easy incline.

You are on Getting Around. Skip to the next section.

Getting Around

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• Access and Circulation View
  • There is step-free access throughout the store.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 87cm.
  • Some aisles are obstructed by product bins and pillars.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • There are mats in aisles that might be perceived as holes.
  • The lighting levels are good.
  • Resting/seating areas are not available in this store.
  • A seat can be made available if required.
  • Background music is played at all times.
• Signage View
  • Overhead aisle signage is provided.
  • The colour, design and typeface of signs is consistent throughout the store.
  • Dementia friendly signage is not provided.

You are on F&F Clothing. Skip to the next section.

F&F Clothing

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• F&F Clothing View
  • F&F Clothing is located on the left side of the store.
  • F&F Clothing is approximately 15m from the entrance.
  • F&F Clothing is clearly visible from the entrance.
  • There is step-free access to F&F Clothing.
  • There is a clear unobstructed route to F&F Clothing.
  • F&F Clothing is clearly signed.
  • The majority of aisle widths are 150cm+.
  • The minimum aisle width is 58cm.
  • Some aisles are obstructed by pillars or clothing racks.
  • Lighting levels are good.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
• Counter View
  • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
• Comments View
  • At the time of the survey (15/03/2021) the accessible fitting rooms were closed due to the lock being broken.

You are on Tesco Mobile. Skip to the next section.

Tesco Mobile

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• Tesco Mobile Area View
  • Tesco Mobile is located to the left as you enter and to the right of Customer Service Desk.
  • Tesco Mobile is approximately 10m from the entrance.
  • Tesco Mobile is clearly visible from the entrance.
  • There is step-free access to Tesco Mobile.
  • There is a clear unobstructed route to Tesco Mobile.
  • Tesco Mobile is clearly signed.
  • Resting/seating areas are available in this area.
  • The seats do not have armrests.
  • Background music is played at all times.
  • Lighting levels are good.
• Counter View
  • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is not a hearing assistance system at the counter.
• Consultation Desk(s) View
  • Tesco Mobile has 3 consultation desk(s) available.
  • The consultation desk surveyed is 3m from the counter.
  • There is a clear unobstructed route to the consultation desk(s).
  • There is room for a wheelchair user to manoeuvre.
  • The distance between the floor and the underside of the desk(s) is 71cm.
  • There is sufficient space to write or sign documents on the desk(s).
  • There is bench seating and single seats without armrests.

You are on Pharmacy. Skip to the next section.

Pharmacy

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• Pharmacy Area View
  • The Pharmacy is located at the rear of the store.
  • The Pharmacy is approximately 45m from the entrance.
  • Clear signage for the Pharmacy is visible from the entrance.
  • There is step-free access to the Pharmacy.
  • There is a clear unobstructed route to the Pharmacy.
  • The Pharmacy is clearly signed.
  • Resting/seating areas are available in this area.
  • There are seats with armrests on both sides.
  • Background music is played at all times.
• Counter View
  • There are no windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 101cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 15/03/2021.
  • The hearing assistance system was not working at the time of testing.
• Consultation Room(s) View
  • The pharmacy has 1 consultation room(s) available.
  • The consultation room is 10m from the pharmacy counter.
  • The consultation room is not clearly signed.
  • There is not a clear unobstructed route to the consultation room.
  • There is a/are door(s) leading into the consultation room.
  • There is no signage on or near the door.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The clear door width is 70cm.
  • There are three doors to access the consultation room. The first is a push, double and 140cm wide. The second and third are both a push, single and 86cm wide.
  • There is not room for a wheelchair user to manoeuvre within the consultation room.
  • There are seats with armrests on both sides.
  • Lighting levels are good.
  • The consultation room is fully enclosed.

You are on Café (Costa Coffee). Skip to the next section.

Café (Costa Coffee)

• The following information is for the café.
• The café is located at the front of the store, beyond the checkouts.
• There is step-free access to the café.
• Tables cannot be booked in advance.
• There is a bar where food and drink can be ordered and table service (on request only).
• Colleagues can bring food and/or drinks to tables.
• Menu types include; menu boards.
• Menus are clearly written.
• Menus are presented in contrasting colours.
• Colleagues can read menus to customers if requested.
• The type of food served here is hot and cold meals and snacks.
• Plastic/takeaway cups are available.
• Adapted cups are not available.
• Adapted cutlery is not available.
• Drinking straws are available.
• This area does play background music.
• Background music is played at all times.
• There is a hearing assistance system .
• The system is a fixed loop.
• The hearing assistance system is located on the counter.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/03/2021.
• The hearing loop was working at the time of testing.
• There is a portable card machine available for payment.
• The height of the counter is 105cm.
• There is a moveable card machine available for payment.
• The type of flooring in this area is vinyl.
• The lighting levels are good.
• There is ample room for a wheelchair user to manoeuvre.
• The majority of tables are accessible to wheelchair users.
• The height between the floor and the underside of the lowest dining table is 70cm.
• The distance between the floor and the underside of the highest dining table is 73cm.
• The standard height for the underside of dining tables is 73cm.
• No tables are permanently fixed.
• Some chairs are permanently fixed.
• No chairs have armrests on both sides.
• There are also long tables and booths.
• The type of flooring in this area is laminate.
• The lighting levels are good.

You are on Checkouts. Skip to the next section.

Checkouts

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• Checkout Area View
  • The checkout(s) is/are located at the front of the store and to the right as you enter.
  • There is step-free access to the checkout(s).
  • There is a clear unobstructed route to the checkout(s).
  • The checkout(s) is/are clearly signed.
  • The lighting levels at the checkout(s) are good.
  • There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
• Staffed Checkout(s) View
  • There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
  • The staffed checkout(s) is not/are not placed in front of a plain background.
  • The height of the staffed checkout(s) is/are 93cm.
  • There is not a lowered section at the staffed checkout(s).
  • The chip & pin card machines are accessible from the staffed checkout(s).
  • There is a/are hearing assistance system(s) at the staffed checkout(s).
  • The following staffed checkout(s) have a hearing assistance system; 18, 24, 28.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following staffed checkout(s); 28.
  • The hearing assistance system(s) was/were tested on 15/03/2021.
  • The hearing assistance system(s) was/were working at the time of testing.
  • The hearing loop on checkouts 18 and 24 worked but were both slightly inaudible making it harder to understand the cashier.
• Basket Only Checkout(s) View
  • There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
  • The basket only checkout(s) is not/are not placed in front of a plain background.
  • The height of the basket only checkout(s) is/are 92cm.
  • There is not a lowered section at the basket only checkout(s).
  • The chip & pin card machines are accessible from the basket only checkout(s).
  • There is a/are hearing assistance system(s) at the basket only checkout(s).
  • The following basket only checkout(s) have a hearing assistance system; 2.
  • The type of system is a fixed loop.
  • The hearing assistance system(s) is/are signed.
  • Colleagues are trained to use the hearing assistance system(s).
  • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
  • The hearing assistance systems were tested at the following basket only checkout(s);.
  • The hearing assistance system(s) was/were tested on 15/03/2021.
  • The hearing loop worked but was quiet.
  • The shelf that you place your basket on is 72cm high.
• Self-Service Checkout(s) View
  • The controls/screen heights for the self-service checkout(s) vary between 104cm and 129cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The shelf that you place your basket on is 51cm high. The bagging area is 49cm high. The security barriers to leave the self-service checkouts are 101cm apart.
• Scan as you Shop View
  • The controls/screen heights for the self-service checkout(s) vary between 105cm and 130cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The shelf that you place your basket on is 77cm high.

You are on Counter (Customer Service Desk). Skip to the next section.

Counter (Customer Service Desk)

• The counter is located immediately to the left as you enter.
• The counter is approximately 10m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are good.
• The height of the counter is 95cm.
• There is not sufficient space to write or sign documents on the counter.
• There is a lowered section of the counter.
• The height of the lowered section at the counter is 76cm.
• There is sufficient space to write or sign documents on the lowered section of the counter.
• There is a clear knee recess beneath the lowered section of the counter.
• The counter is staffed.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was tested by an AccessAble surveyor.
• The hearing assistance system was tested on 15/03/2021.
• The hearing assistance system was working at the time of testing.

You are on Counter (Travel Money). Skip to the next section.

Counter (Travel Money)

• The counter is located immediately to the left as you enter.
• The counter is approximately 5m from the entrance.
• The counter is clearly visible from the entrance.
• There is step-free access to the counter.
• There is a clear unobstructed route to the counter.
• The counter is clearly signed.
• There are no windows, TVs, glazed screens or mirrors at/behind the counter.
• The counter is not placed in front of a plain background.
• The lighting levels at the counter are low to moderate.
• The height of the counter is 91cm.
• There is sufficient space to write or sign documents on the counter.
• There is not a lowered section of the counter.
• The counter is not staffed.
• There is not a bell to attract attention.
• There is a hearing assistance system at the counter.
• The type of system is a fixed loop.
• The hearing assistance system is signed.
• Colleagues are trained to use the hearing assistance system.
• The hearing assistance system was not tested at the time of the survey.
• This counter was closed at the time of the survey (15/03/2021) due to Covid-19.

You are on Accessible Toilet(s) (Left Transfer). Skip to the next section.

Accessible Toilet(s) (Left Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located immediately to the left as you enter and to the left of the Customer Service Desk.
  • This accessible toilet is approximately 15m (16yd 1ft) from the entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
  • The contrast between the external door and wall is good.
  • The door opens outwards.
  • The door is easy to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 75cm (2ft 6in).
  • The contrast between the internal door and wall is fair.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is good.
• Toilet Features View
  • The dimensions of the accessible toilet are 153cm x 195cm (5ft x 6ft 5in).
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 87cm (2ft 10in).
  • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a sensor flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is poor.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
  • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is fair.
  • The contrast between the walls and floor is poor.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
  • There is not a/are not coat hook(s).
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is a shelf within the accessible toilet.
  • The shelf has the minimum dimensions of 12.5cm x 40cm.
  • The shelf is at a height of 61cm.
  • The shelf is not located where it is reachable.
  • The toilet has a backrest.
  • The height of the toilet seat above floor level is 48cm (1ft 7in).
  • The toilet seat colour contrast is good.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 105cm (3ft 5in).
  • The contrast between the toilet roll holder and the wall is good.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is placed higher than 74cm (2ft 5in).
  • The height of the wash basin is 83cm (2ft 9in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
  • The wash basin tap type is sensor.
  • There is a wall fixed soap dispenser.
  • The soap dispenser cannot be reached from seated on the toilet.
  • The height of the soap dispenser is 107cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is placed higher than 100cm (3ft 3in).
  • The height of the hand dryer is 113cm (3ft 8in).
  • The contrast between the hand dryer and the wall is good.
• Comments View
  • At the time of the survey (15/03/2021) the shelf was broken and unable to remain up on its own.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located immediately to the left as you enter and to the left of the Customer Service Desk.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 15m from the entrance.
  • The colour contrast between the external toilet door(s) and wall(s) is good.
  • There is pictorial signage on or near the toilet door.
  • It was not possible to access the female toilet.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 83cm.
  • The wash basin(s) tap type is sensor.
  • Lighting levels are good.
  • The hand dryer is 123cm high.

You are on Parent and Baby Room. Skip to the next section.

Parent and Baby Room

• There is a parent and baby room.
• The parent and baby room is located immediately to the left as you enter and to the left of the Customer Service Desk .
• The parent and baby room is approximately 15m from the entrance.
• There is step-free access into the parent and baby room.
• A colleague does not need to be notified for use of the room.
• There is pictorial signage on or near the parent and baby room door.
• The baby change table is set against the wall, permanently fixed at 75cm from the floor.
• The baby change table is not height adjustable.
• The height of the baby change table is 75cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 80cm.
• The wash basin tap type is sensor.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is not a flashing fire alarm beacon within the room.
• The lighting levels are good.
• The wall that surrounds the baby change is 87cm high. The towel dispenser is 122cm high and the hand dryer is 143cm high.