Access Guide
Summary
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Services Available
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- In this store these services are available; National/Health Lottery, Vended Coffee and Costa Coffee Express.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://www.harrogate.gov.uk/can-i-park/car-parks-knaresborough please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- There are several bus stops located on the High Street to many destinations, including York, Wetherby, Calcutt, Scriven and Carmires.
- For more information on travelling by bus please click here (opens new tab).
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By Train
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- The nearest train station is Knaresborough.
- Knaresborough Station with direct links to Leeds and York is approximately 0.2 miles (4-5 minute walk) away from the store.
- For more information on Knaresborough train station facilities and train times please click here (opens new tab).
- For more information on travelling by train please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For assistance, please contact any colleague on the shop floor or ask at the checkout.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- The types of trolley available at this store include; standard (shallow).
- There is not a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Fisher Street.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 650cm x 210cm (21ft 4in x 6ft 11in).
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are not provided.
- Parking is free for Blue Badge holders.
- Free parking for Blue Badge holders is for 2 hours only.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on the High Street and surrounding roads.
- On-street parking is free and by 'Parking Disc' only and for a maximum of 2 hours. Parking discs can be obtained for free from some local shops and venues (as shown in photograph 4).
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Chapel Street.
- The name of the car park is Chapel Street Car Park.
- There is not a/are not Blue Badge parking bay(s) available within the car park.
- Fisher Street Car Park is also off Chapel Street. Both car parks are 'pay & display' and do not have Blue Badge bays available, However, Blue Badge holders can park free of charge in regular parking bays.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
- Additional Public Parking Information View
ATM(s)
- The ATM(s) is/are located to the right of the entrance.
- The ATM(s) is/are 3m from the entrance.
- The controls/screen heights vary between 93cm and 123cm.
- There is not a lowered ATM available.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 124cm.
- There are security pillars at the entrance doors.
- The security pillar do contrast visually with the flooring.
- The minimum width between the security pillars is 158cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 117cm.
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Ramp/Slope
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- The ramp/slope is located in front of the entrance.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is not a level landing at the top of the ramp/slope.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 90cm.
- There are product and promotion displays at corners at the ends of aisles.
On some occasions, product bins may obstruct the aisles. - There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left as you enter.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 71cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; checkouts 2 and 3.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); checkouts 2 and 3.
- The hearing assistance system(s) was/were tested on 05/08/2021.
- The hearing assistance system(s) was/were working at the time of testing.
- The hearing assistance systems at checkouts 2 and 3 were both tested and in working order.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 87cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Payment at the self-service checkouts is by card only.
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.