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Tesco Knowle Metro

40-44 St Johns Way, Knowle, Solihull, B93 0LE

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Access Guide

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Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • There are staff on the Customer Service counter on the left as you enter the store and around the store who can offer assistance.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large) and wheelchair attachable.
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is not a Tesco Collect+ service in the store.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Public Parking

  • Public Car Park View
    • There is a car park for public use within approximately 200m (219yd).
    • The public car park is located on St John's Way.
    • The name of the car park is Knowle Shoppers car park.
    • There is a/are Blue Badge parking bay(s) available within the car park.
    • There are 5 Blue Badge bays at the entrance to the shopping centre. The markings are faded and the hatched zone is to one side only. There is an uneven slope from the Blue Badge bays to the store.
  • Drop-off Point(s) View
    • There is not a/are not clearly marked drop-off point(s).
  • Comments View
    • Parking is free for 2 hours.

ATM(s)

  • The ATM(s) is/are located on thre left of the store entrance.
  • The ATM(s) is/are 3m from the entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 94cm.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 120cm.
  • The controls/screen heights vary between 89cm and 115cm.
  • There is not a lowered ATM available.

Approach (Car Park)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • The access to the store is through the car park on St Johns Way.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards contrast(s) visually with the paving.
    • The minimum width between the bollards is 295cm.
    • There is step-free access on the approach.
    • There is a slope with a very easy incline.

Approach (Shopping Centre)

  • Approach View
    • The surface of the approach is stone/concrete tiles and block paving.
    • The approach surface is uneven in places.
    • The store is at the far end of the shops.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient.
    • There is not a level landing at the top of the ramp/slope.

Entrance

  • Entrance View
    • This information is for the entrance located at the front of the store.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO'.
    • There is step-free access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 210cm.
    • There are security pillars at the entrance doors.
    • The security pillars do contrast visually with the flooring.
    • The minimum width between the security pillars is 100cm.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 115cm.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 130cm.
    • There are product bins and structural pillars in some of the aisles which may cause an obstruction.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • Resting/seating areas are located at the exit.
    • The seats do not have armrests.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.
  • Comments View
    • There are dark mats at the flower stand and the fruit and vegetable aisle.
    • The mats are 110cm x 175cm.

Counter (Customer Services)

  • The counter is located on the left as you enter the store.
  • The counter is approximately 5m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is not clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 102cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 30/09/2021.
  • The hearing assistance system was working at the time of testing.

Ramp(s) or Slope(s)

  • There is a ramp/slope located on the far left of the store past the checkouts.
  • The ramp/slope is used to access the confectionery and water aisles.
  • The gradient of the ramp/slope is slight.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located on the far left of the store around the side of the Customer Services counter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
    • There are five staffed checkouts and three self service checkouts.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 95cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; the second staffed checkout from the left.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); the second staffed checkout from the left.
    • The hearing assistance system(s) was/were tested on 30/09/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 94cm and 104cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • The self service checkouts are card only.

Accessible Toilet(s)

  • There is not an/are not accessible toilet(s) available.

Standard Toilet(s)

  • Standard toilet facilities are not available.