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Tesco Larkhill Esso Express

London Road, Larkhilll, Worcester, WR5 2EL

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Access Guide

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COVID-19 Information

  • The information in this section was taken in June 2021.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 117cm.
  • As you enter the store, the hand sanitiser is located to the right of the aisle in front of you and is slightly obscured from view.
  • There is a limited number of customers allowed inside.
  • There are a maximum of 22 customers allowed in store.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are available.
  • There is one customer toilet within the store.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Express with Petrol Station Summary

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • If you need any assistance speak to any member of staff.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (shallow).
  • There is not a water bowl available for assistance dogs.
  • There is not a Tesco Grocery Click+Collect service in the store.
  • There is a Tesco Collect+ service in the store.
  • Tesco Collect+ services for customers are located at any checkout.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The staff room is used as a designated place of safety.
  • The defibrillator is located behind the checkout.

Parking

  • The store does have its own parking facilities.
  • The car park is located Off London Road.
  • The car park type is open air/surface.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are not available.
    • All parking spaces are provided on a first come first served basis.
    • There are 12 parking spaces.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 1 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 235cm x 490cm.
    • The Blue Badge parking bays have a marked zone to one side but not at the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The marked zone on the right of the parking bay is 105cm.
    • The Blue Badge parking is separate from the standard parking. As you look at the store entrance the Blue Badge parking is located to the left of the entrance and forecourt.
  • Paying View
    • Parking is free (unlimited time).
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways available in the car park.
    • The surface on the approach to the entrance(s) is tarmac.

Petrol Station Forecourt

  • Forecourt and Pumps View
    • Colleagues are able to provide assistance at the pumps.
    • If you require assistance signal to a member of staff from the vehicle.
    • The pumps are clearly signed.
    • It is possible to pay at the pump.
    • The height range of the pump controls/screen is 120cm to 135cm.
    • The height of the pump controls/screen is 135cm.
    • The height of the fuel pump nozzle slot is 130cm.
    • The gloves and paper towel dispensers are contained within the waste bins and are located next to the fuel pumps.
    • The paper towel dispenser(s) is/are at a height of 85cm.
    • The disposable glove dispenser(s) is/are at a height of 95cm.
    • The height of the tyre pressure pump slot is 98cm.
    • The height of the water pump slot is 98cm.
    • The height of the screen to input the required tyre pressure is 127 cm. The height of the card machine/payment is 130 cm. The height of the coin slot is 102 cm.

ATM(s)

  • The ATM(s) is/are located to the left of the entrance.
  • The ATM(s) is/are 8m from the Tesco Express entrance.
  • There are obstructions on the approach to the ATM(s).
  • The minimum width between the obstructions is 290cm.
  • The controls/screen heights vary between 90cm and 120cm.
  • There is not a lowered ATM available.
  • If you approach the ATM from the entrance using the pavement, there is 120cm between produce displayed outside the store and the kerbside. There is a drop kerb slightly to the left of the ATM as you look at it, however this may be obstructed by large food trolleys, as it is situated in front of the storeroom entrance/exit. There is a bin located to the left of the ATM and fire extinguishers to the right.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • The approach surface is uneven in places.
    • There are obstructions on the approach.
    • There is a drop kerb in front of the entrance and a further drop kerb to the far left of the entrance. The drop kerb located at the far left is directly in front of the storeroom entrance/exit and may be obstructed by a large bin and/or food transport containers. There are products displayed on the store front.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a steep gradient and has no handrails.

Entrance

  • Entrance View
    • This information is for the entrance located on the forecourt.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'TESCO express'.
    • There is ramped/sloped access at this entrance.
    • There is not a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 135cm.
    • There is a small lip on the threshold of this entrance, with a height of 2cm or below.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 156cm.
    • The baskets are located on the left as you enter the store. The trolleys are located outside and to the right as you look at the entrance.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 117cm.
    • The hand sanitiser is set back in the aisle directly in front of the entrance and is slightly obscured from view.
  • Ramp/Slope View
    • The ramp/slope is located at the entrance.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • Some aisles are obstructed by additional product displays which can reduce the aisle width to 125cm.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are moderate to good.
    • Background music is played at all times, the volume can be adjusted if requested.
  • Signage View
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is provided.
    • There is signage above certain shelves which indicates the products for sale. This is illustrated in a written and pictorial form.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to left as you enter the store.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The lighting levels at the checkout(s) are moderate to good.
    • There is a/are staffed checkout(s).
    • There are 5 staffed checkouts.
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is a lowered section at the staffed checkout(s).
    • The height of the lowered section at the staffed checkout(s) is 70cm.
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; As you look at the checkouts, the first checkout on the left.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); As you look at the checkout the first checkout on the left.
    • The hearing assistance system(s) was/were tested on 26/06/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
    • There are large boxes of alcohol displayed in front of the checkouts and the checkout furthest to the left as you look at it, has the widest unobstructed gap at 190cm.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located on the left of the store past the checkout, down a small corridor.
    • This accessible toilet is approximately 15m (16yd 1ft) from the store entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • The key is not a radar key.
    • There is written text signage on or near the toilet door.
    • The contrast between the external door and wall is poor.
    • The door opens outwards.
    • The door may be difficult to open.
    • The door is locked by a lever twist.
    • The width of the accessible toilet opening is 88cm (2ft 11in).
    • The contrast between the internal door and wall is poor.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is good.
  • Toilet Features View
    • The dimensions of the accessible toilet are 150cm x 220cm (4ft 11in x 7ft 3in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The height of the light switch/pull cord is 90cm from floor level.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 85cm (2ft 9in).
    • The transfer space is obstructed by a waste disposal bin.
    • There is a flush, however it is not on the transfer side (on top of the cistern).
    • There is not a spatula type lever flush.
    • There is a push button flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • The contrast between the wall-mounted grab rail(s) and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the left of the toilet and wall is good.
    • The contrast between the wall-mounted grab rail(s) to the right of the toilet and wall is good.
    • The contrast between the walls and floor is poor.
    • There is an emergency alarm.
    • The emergency pull cord alarm is fully functional.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and general waste (with no lid) disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is not a mirror.
    • There is not a shelf within the accessible toilet.
    • The toilet has a cistern.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 94cm (3ft 1in).
    • The contrast between the toilet roll holder and the wall is poor.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 72cm (2ft 4in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is good.
    • The wash basin tap type is lever mixer.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 97cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer is placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 109cm (3ft 7in).
    • The contrast between the hand dryer and the wall is poor.
  • Comments View
    • The toilet sign refers to the toilet as customer toilets. The toilet is a shared facility for all customers.
    • Access will be difficult for a wheelchair user without assistance, due to a narrow corridor on approach and a door which opens outwards which further limits the width of approach.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Comments View
    • Please refer to the accessible toilet information as this is a shared toilet for all.