Access Guide
Summary
-
Services Available
View
- The following Tesco services are available at this store; a pharmacy, a café, a petrol station, F&F Clothing, photo services, Tesco Grocery Click+Collect services, Scan as you Shop, travel money and Tesco Mobile shop.
- In this store these services are available; Photobooths, Vision Express, Timpson's, Krispy Kreme, Self Service Jet Wash, National/Health Lottery and Rug Doctor (Carpet Cleaning).
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
-
Facilities Available
View
- The following facilities are available at this store; baby changing facilities, an accessible toilet and standard toilets.
Getting Here
-
Parking
View
- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
-
By Bus
View
- There is a bus stop within 150 metres of the store entrance.
- The bus stop is located on Glover Drive, with direct links to Tottenham Hale, Ponders End and Enfield.
- For more information on TFL Buses please click here (opens new tab).
-
By Train
View
- The nearest train station is Meridian Water.
- Meridian Water Station is approximately 0.3 miles away (3 minute walk).
The station has direct links to London Liverpool Street, Tottenham Hale and Hertford East. - For more information on Greater Anglia please click here (opens new tab).
- For more information on Meridian Water Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the entrance, exit or the customer services counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- To obtain mobility aids please contact a colleague at customer services.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat.
- There is a water bowl available for assistance dogs.
- There is a Tesco Grocery Click+Collect service in the store.
- Customers can obtain online Tesco Grocery Click+Collect items from the Customer Services counter.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store does have its own parking facilities.
- The car park is located off Glover Drive.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
-
Parking
View
- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
-
Blue Badge Parking
View
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 24 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 250cm x 400cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zones on either side of the bays are 70cm wide.
-
Paying
View
- Parking is free for up to 3 hours.
-
Access from the Car Park
View
- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
-
Drop-off Point(s)
View
- There is not a/are not clearly marked drop-off point(s).
Approach (Entrance)
-
Approach
View
- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 70cm.
- The bollards have a visual identification band.
- The minimum width between the bollards is 120cm.
- There is step-free access on the approach.
ATM(s)
- The ATM(s) is/are located to the left as you face the store.
- The ATM(s) is/are 12m from the entrance.
- The controls/screen heights vary between 80cm and 115cm.
- There is not a lowered ATM available.
Entrance
-
Entrance
View
- This information is for the entrance located at the front of the store.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Entrance only'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 150cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 145cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The barriers do contrast visually with the flooring.
- The minimum width between the security pillars is 150cm.
- Photograph 6 shows the set doors identical to the set surveyed, on the opposite side of the foyer.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 100cm.
Getting Around
-
Access and Circulation
View
- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is only played at certain times.
-
Signage
View
- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
F&F Clothing
-
F&F Clothing
View
- F&F Clothing is located to the left after you enter the store.
- F&F Clothing is approximately 15m from the entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is only played at certain times.
-
Counter
View
- There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
-
Comments
View
- The fitting rooms are temporarily closed.
Tesco Mobile
-
Tesco Mobile Area
View
- Tesco Mobile is located at the rear left of the store.
- Tesco Mobile is approximately 18m from the entrance.
- Clear signage for Tesco Mobile is not visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is only played at certain times.
- Lighting levels are good.
-
Counter
View
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 110cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is not a hearing assistance system at the counter.
-
Consultation Desk(s)
View
- Tesco Mobile has 2 consultation desk(s) available.
- The consultation desk surveyed is 2m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 108cm.
- There is not sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Pharmacy
-
Pharmacy Area
View
- The Pharmacy is located to the rear right of the store.
- The Pharmacy is approximately 25m from the entrance.
- Clear signage for the Pharmacy is not visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is some flooring in this area which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is only played at certain times.
-
Counter
View
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 14/04/2021.
- The hearing assistance system was working at the time of testing.
- There are temporary tables in place in front of the counter at heights of 70cm (photographs 2 and 3). There is a clear knee recess at these tables.
-
Consultation Room(s)
View
- The pharmacy has 1 consultation room(s) available.
- The consultation room is 3m from the pharmacy counter.
- The consultation room is clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 80cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- A seat can be made available if required.
- Lighting levels are good.
- The consultation room is fully enclosed.
Café
- The following information is for the café.
- The café is located to the right after you enter the store.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a counter where food and drink can be ordered.
- Colleagues can bring food and/or drinks to tables.
- Menu types include; written wall menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Colleagues can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does not play background music.
- There is not a hearing assistance system .
- The height of the counter is 90cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is laminate.
- The lighting levels are good.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 70cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- The type of flooring in this area is laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
Checkouts
-
Checkout Area
View
- The checkout(s) is/are located to the right after you enter the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s) and self-service checkout(s).
-
Staffed Checkout(s)
View
- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following standard checkout(s) have a hearing assistance system; 20.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance system(s) was/were tested on 13/04/2021.
- The hearing assistance system(s) was/were working at the time of testing.
-
Self-Service Checkout(s)
View
- The controls/screen heights for the self-service checkout(s) vary between 108cm and 132cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
-
Scan as you Shop
View
- The controls/screen heights for the self-service checkout(s) vary between 60cm and 100cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Scan as you Shop can be used at all checkouts.
Counter (Customer Services)
- The counter is located to the left after you enter the store.
- The counter is approximately 4m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 70cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 14/04/2021.
- The hearing assistance system was working at the time of testing.
Counter (Travel Money)
- The counter is located to the left after you enter the store.
- The counter is approximately 10m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
Toilet with Adaptations (Right Transfer)
- There is an/are accessible toilet(s) available.
-
Location and Access
View
- This accessible toilet is located to the right after you enter the store.
- This accessible toilet is approximately 22m (24yd 2in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from customer services.
- There is pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 80cm (2ft 7in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is high.
-
Toilet Features
View
- The dimensions of the accessible toilet are 180cm x 200cm (5ft 11in x 6ft 7in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 110cm (3ft 7in).
- The transfer space is obstructed by a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is high.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are nappy/incontinence items bin and general waste (with no lid) disposal units.
- There is not a/are not coat hook(s).
-
Additional Fixtures
View
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf within the accessible toilet.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 50cm (1ft 8in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 70cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser cannot be reached from seated on the toilet.
- The height of the soap dispenser is 84cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 80cm (2ft 7in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
-
Toilet Facilities
View
- The female and male toilets are located to the right after you enter the store.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 22m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the male toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 100cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are moderate to good.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located to the right after you enter the store.
- The parent and baby room is approximately 22m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 84cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is/are not chair(s) in the parent and baby room.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.