Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; Tesco Mobile shop.
- In this store these services are available; National/Health Lottery, Photobooths and Krispy Kreme.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Buses to Warwick, Coventry, Leamington, Gaydon and others are available.
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By Train
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- The nearest train station is Leamington Spa.
- Cross country, Chiltern Railways and West Midlands Rail services to London Marylebone, Manchester Piccadilly, Birmingham, Kidderminster, Reading Nuneaton and others are available.
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) available to borrow.
- To obtain mobility aids please contact the Customer Service Counter.
- There is not a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (large) with baby seat and adapted with padded seat.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Comments
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- Wheelchairs are currently being stored upstairs in the staff area.
Public Parking
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On Street Blue Badge Parking
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- There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
- The on street Blue Badge parking bay(s) is/are located on Tavistock Street and Parade.
- The dimensions of the on street Blue Badge parking bay(s) surveyed are 230cm x 450cm (7ft 7in x 14ft 9in).
- The dimensions of the on street Blue Badge parking bays vary in size.
- There are not parking charges for the on street Blue Badge parking bay(s).
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment term signs do make it clear if parking charges apply to Blue Badge holders.
- Parking is free for Blue Badge holders.
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Tavistock Street.
- Parking is paid for via a meter or the RingGo app using location 17803 (Tavistock Street).
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Public Car Park
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- There is a car park for public use within approximately 200m (219yd).
- The public car park is located on Russell Street.
- The name of the car park is Covent Garden multi storey car park.
- There is a/are Blue Badge parking bay(s) available within the car park.
ATM(s)
- The ATM(s) is/are located to the left of the Parade entrance.
- The ATM(s) is/are 4m from the Parade.
- The controls/screen heights vary between 86cm and 120cm.
- There is not a lowered ATM available.
Entrance (Parade)
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Entrance
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- This information is for the entrance located on Parade.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO metro'.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 160cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 148cm.
- There is a slope with a very easy incline.
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Ramp/Slope
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- The ramp/slope is located as you enter the store.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- The lighting levels at the ramp/slope are moderate to good.
Entrance (Tavistock Street)
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Entrance
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- This information is for the entrance located on Tavistock Street.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO metro'.
- There is step-free access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 180cm.
- There are security pillars at the entrance doors.
- The height of the bollard(s) is 170cm.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 175cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 135cm.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 89cm.
- There are some aisles which are obstructed by product bins.
There are columns in some aisles which restrict the width. - There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is not provided.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located to the left of the customer services desk.
- Tesco Mobile is approximately 8m from the Parade entrance.
- Clear signage for Tesco Mobile is not visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- Resting/seating areas are available in this area.
- There is bench seating and single seats without armrests.
- Background music is played at all times.
- Lighting levels are moderate to good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
Checkouts
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Checkout Area
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- The checkout(s) is/are located to the left of the store as you enter from the Parade entrance.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are staffed checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is/are placed in front of a plain background.
- The height of the staffed checkout(s) is/are 95cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is not a/are not hearing assistance system(s) at the staffed checkout(s).
- There are security gates at the staffed tills, which are open when the tills are open. The minimum width at the gates is 81 cm.
There is one wider barrier at till number 18 which has a minimum width of 116 cm.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 54cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Counter (Help & Services)
- The counter is located to the left from the parade entrance, in the centre of the store before the self service tills.
- The counter is approximately 30m from the Parade Entrance.
- Clear signage for the counter is not visible from the entrance.
- There is step-free access to the counter.
- There is not a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Clipboards can be provided to anyone who is unable to use the counter.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 28/03/2023.
- The hearing assistance system was working at the time of testing.
Toilet with Adaptations
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.