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Tesco Leyton Superstore

825 High Road, Leyton , London, E10 7AA

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Access Guide

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COVID-19 Information

  • The information in this section was taken in June 2021.
  • There are external queuing points.
  • The external queuing points are not clearly marked/signed.
  • There are separate doors for entering and exiting.
  • There is a traffic light system in place at the entrance/exit.
  • There is not a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are free standing.
  • The height of the hand sanitiser is 128cm.
  • Hand sanitisers are available inside the venue.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There are protective clear screens located at checkouts/counters.
  • Toilets are available.

Summary

  • Services Available View
    • The following Tesco services are available at this store; Tesco Grocery Click+Collect services and a pharmacy.
    • In this store these services are available; National/Health Lottery.
  • Facilities Available View
    • The following facilities are available at this store; an accessible toilet, baby changing facilities and standard toilets.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • For assistance, customers can speak to a colleague around the store or speak to the collage at the customer service desk.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are mobility/electric scooter(s) available to borrow.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow) and standard (large) with baby seat.
  • There is not a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the Customer Services counter.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located Immediately in front of the store.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is concrete.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 9 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 463cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
  • Paying View
    • Parking is free for up to 1 hour.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are not available in the car park.
    • The surface on the approach to the entrance(s) is concrete.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located To the left of the entrance by the cash machines.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

ATM(s)

  • The ATM(s) is/are located to the left of the entrance.
  • The ATM(s) is/are 12m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards contrast visually with the paving.
  • The minimum width between the bollards is 218cm.
  • The height of the ATM(s) controls/screens is 143cm.
  • There is not a lowered ATM available.

Entrance

  • Entrance View
    • This information is for the entrance located At the back of the store next to the car park.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Tesco'.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 180cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 140cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The minimum width between the security pillars is 196cm.
    • The entrance is sepertaed to help with social distancing enter on the left and exit on the right.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 130cm.

Approach

  • Approach View
    • The surface of the approach is tiled.
  • Ramp/Slope View
    • There is a ramp/slope on the approach.
    • The ramp/slope is permanent, has a slight gradient and has handrails on both sides.
    • There is a level landing at the top of the ramp/slope.
    • The ramp has resting areas.
    • The ramp/slope does not bypass the step(s).
  • Step(s) View
    • There is a/are step(s) on the approach.
    • There is/are 8 unmarked step(s), with handrails on both sides.
    • Handrails are at the recommended height (90cm-100cm).
    • Handrails do cover the flight of stairs throughout its length.
    • Handrails are easy to grip.
    • Handrails do extend horizontally beyond the first and last steps.
    • The height of the step(s) is/are between the recommended 15cm and 18cm.
    • The height of the step(s) is/are 15cm.
    • The depth of the step(s) is/are between the recommended 30cm and 45cm.
    • The depth of the steps are 30cm.
    • The step(s) has/have tactile paving at the top and bottom.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 223cm.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are available in this store.
    • There are seats with armrests on both sides.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.
    • Dementia friendly signage at checkouts only.

Counter

  • The counter is located To the left of the entrance as you enter.
  • The counter is approximately 10m from the Entrance.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is not a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is not sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a bell to attract attention.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 10/06/2021.
  • The hearing assistance system was working at the time of testing.

Pharmacy

  • Pharmacy Area View
    • The Pharmacy is located To the far left of the store.
    • The Pharmacy is approximately 50m from the Entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are not available in this area.
    • A seat cannot be made available if required.
    • There is no background music in this area of the store.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 102cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 10/06/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 2m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is not a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • No access in side of this consultation room as its behind the counter and blocked off by a alarmed door.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located To the left of the store as you enter.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 96cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is not a/are not hearing assistance system(s) at the staffed checkout(s).
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 87cm and 140cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • The accessible toilet was out of use at the time of the survey.
    • This accessible toilet is located to the left of the store as you enter, infront of the staffed tills.
    • This accessible toilet is approximately 40m (43yd 2ft) from the Main entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is required for the accessible toilet.
    • The key is a radar key.
    • The key can be obtained from colleagues around the store.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is good.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located To the left of the store infront of the staffed checkouts.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 40m from the Main entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • It was not possible to access the male toilet.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 122cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located To the left of the store infront of the staffed checkouts.
  • The parent and baby room is approximately 40m from the main entrance.
  • There is step-free access to the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 75cm (2ft 6in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is a flashing fire alarm beacon within the room.
  • The lighting levels are good.