Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue has its own car park, with Blue Badge parking available.
- There is a taxi rank.
- The nearest train station is Edge Hill.
- This station does not have step-free access.
- The nearest step-free train station is Liverpool Lime Street.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free access via a steep slope at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include pillars and moveable physical obstructions.
- There are no toilet facilities.
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Checkouts
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- Staffed checkouts available include: standard trolley checkouts.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is available.
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Getting Help and Assistance
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- Seating is not available.
- There is a fixed hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair and wheelchair attachable trollies.
- There is a water bowl available for assistance dogs.
Parking
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Car Park
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- The car park is located at the front of the store, just off Overton Street.
- The car park is open air/surface.
- The car park surface consists of tarmac.
- There are 6 designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked.
- The surveyed Blue Badge parking bay dimensions are 229cm (width) x 469cm (depth).
- The dimensions of the designated Blue Badge parking bays vary in size.
- There is a marked zone to both sides and rear.
- The width of the marked zone is 129cm.
- The nearest designated bay is 8m from the store entrance.
- The most accessible route from the Blue Badge parking has a slight slope.
- This route has bollards.
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Charges and Restrictions
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- Parking is free for all users.
- Free parking is restricted to 2 hours.
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Electric Vehicle Charging Points
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- Electric Vehicle charging points are not available.
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Drop-off Point
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- There is not a designated drop-off point available.
ATMs (External)
- There is one ATM.
- The ATM is located to the right of the store entrance.
- The ATM is clearly signed.
- The approach to the ATM has bollards and a slope.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 81cm and 120cm.
Entrance
- This entrance is located at the front of the store.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is not a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a slope at the entrance.
- The slope has a steep gradient.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 172cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
- There are automatic gates beyond the entrance.
- The gates open away from you to a width of 148cm.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- Some aisles did have obstructions at the time of the survey, these included: product bins, product displays, pillars and additional stock.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets, sliding top cabinets and open top cabinets.
- The flooring is shiny.
- There is background noise.
- There is wayfinding, product and overhead signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
Staffed Checkouts
- The staffed checkout area is located at the front of the store.
- The store has standard trolley checkouts.
- There is step-free level access to the staffed checkout area.
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Trolley Checkouts
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- The trolley checkout surveyed was checkout 4.
- Signage is provided for the trolley checkouts.
- Signage is clearly visible with high contrasting colours.
- The height of the loading area is 93cm.
- The height of the packing area is 94cm.
- The card payment machine is at a height of 131cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels were even at the time of the survey.
Self-Service Checkouts
- The self-service checkout area is located at the front of the store, on the left side.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
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Standard Touchscreens
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- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 110cm to 130cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 89cm.
- The height of the loading area is 52cm.
- The height of the packing area is 60cm.
- The height of the cash payment controls range from 58cm to 80cm from the floor.
- The card payment machine is at a height of 104cm.
- The payment machine is at a fixed height.
- Assistance is available at the self-serve checkouts.
Counter (Customer Services)
- The counter is located at the front of the store, on the left side.
- The distance from the store entrance is 18m.
- The most accessible route to the counter has step-free level access.
- There are no doors to open along the most accessible route.
- There is step-free level access to the counter.
- The height of the counter is 101cm.
- There is not a lowered section at the counter.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 106cm.
- The payment machine is portable.
- There is not a hearing assistance system.
- There is background noise in this area.
- The flooring is shiny.
- Lighting levels were uneven at the time of the survey, with pools of light and shade.
