Access Guide
Summary
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Services Available
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- In this store these services are available; Costa Coffee Express and National/Health Lottery.
- Please click here for the opening times and more specific information on the services available within the store (new tab).
Getting Here
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Parking
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- The store does not have its own parking facilities.
- For more information onhttps://www.gloucester.gov.uk/parking-transport-and-streets/parking/ please click here (opens new tab).
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The nearest bus stop is 68 metres away on London Road.
This stop has direct links to Gloucester and Lower Tuffley. - For more information on Stagecoach buses please click here (opens new tab).
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By Train
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- The nearest train station is Gloucester.
- Gloucester station is located 0.3 miles from the store.
This station has direct links to Nottingham, London Paddington, Cardiff Central and Birmingham New Street. - For more information on Gloucester station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- For help and assistance please go to the checkouts or approach a colleague around the store.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (shallow).
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a Tesco Collect+ service in the store.
- There is not a portable hearing assistance system.
- There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- The designated place of safety is located in the colleague room which is at the rear of the store.
If you require access to the place of safety please approach a colleague. - The defibrillator is located at the front of the store.
Public Parking
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On Street Standard Parking
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- Standard on street parking is available.
- The standard on street parking is located on Claremont Road.
- There is also further on street parking available on Oxford Terrace and Oxford Street.
There is a loading bay directly in front of the store.
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Public Car Park
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- There is not a car park for public use within approximately 200m (219yd).
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- The approach surface is uneven in places.
- There are obstructions on the approach.
- The minimum width between the obstructions is 210cm.
- There is step-free access on the approach.
- There is a slope with a very easy incline.
- There is a bike rack located at the junction off London Road and Oxford Terrace.
ATM(s)
- The ATM(s) is/are located to the left of the entrance.
- The ATM(s) is/are 5m from the entrance.
- The controls/screen heights vary between 89cm and 120cm.
- There is not a lowered ATM available.
- There is a bin located to the left of the ATM.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store, on London Road.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO express'.
- There is ramped/sloped or stepped access at this entrance.
- There is not a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are single width.
- The width of the door opening is 120cm.
- There is a small lip on the threshold of this entrance, with a height of 2cm or below.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 143cm.
- There are further security barriers located at the top of the ramp and the top of the steps which are 168cm in width.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 120cm.
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Ramp/Slope
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- The ramp/slope is located to the right as you enter the store.
- The gradient of the ramp/slope is slight.
- The ramp/slope is permanent.
- There is a level landing at the top of the ramp/slope.
- There is a/are handrail(s) at the ramp.
- The handrail(s) is/are on both sides of the ramp.
- The width of the ramp/slope is 130cm.
- The lighting levels at the ramp/slope are low to moderate.
- The ramp/slope does bypass the step(s).
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Step(s)
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- The step(s) is/are located immediately in front as you enter the store.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are not between 15cm and 18cm.
- The height of the step(s) is/are 14cm.
- The depth of the step(s) is/are not between 30cm and 45cm.
- The depth of the steps are 28cm.
- There is a/are handrail(s) at the step(s).
- The handrail(s) is/are on both sides of the step(s).
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- The lighting levels at the step(s) are low to moderate.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 120cm.
- Some aisles are obstructed by pillars and product bins.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are moderate to good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
- There is written and pictoral signage for certain products in the outermost aisles.
Checkouts
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Checkout Area
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- The checkout(s) is/are located in front as you enter the store.
- There is step-free access to the checkout(s).
- There is not a clear unobstructed route to the checkout(s).
- The checkout(s) is/are not clearly signed.
- The lighting levels at the checkout(s) are moderate to good.
- There is a/are self-service checkout(s) and staffed checkout(s).
- There are 2 self-service tills and 3 staffed checkouts.
There is a barrier located in front of the checkouts which is 99cm high and 111cm wide.
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 91cm.
- There is a lowered section at the staffed checkout(s).
- The height of the lowered section at the staffed checkout(s) is 70cm.
- There is not a clear knee recess beneath the lowered section of the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; the second and third checkouts from the left.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); the second and third checkouts from the left.
- The hearing assistance system(s) was/were tested on 06/07/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 112cm and 155cm.
- The chip & pin card machines are not accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
Accessible Toilet(s)
- There is not an/are not accessible toilet(s) available.
Standard Toilet(s)
- Standard toilet facilities are not available.