Access Guide
Overview
- About View
-
Parking and Public Transport
View
- The venue does not have its own car park.
- There is a public car park nearby.
- The name of the nearest car park is Village Centre Car Park.
- View information on Village Centre Car Park (opens new tab).
- The nearest train station is Beaulieu .
- This station does not have step-free access.
- The nearest step-free train station is Southampton Central .
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
-
Getting In and Around
View
- There is step-free access via a very easy ramp at the most accessible entrance.
- The most accessible entrance is also the main entrance.
- There is step-free level access throughout all areas.
- There are no doors along circulation routes.
- Access throughout may include narrow walkways, pillars and moveable physical obstructions.
- There are no toilet facilities.
- Disabled customers are allowed to use the staff toilets.
-
Checkouts
View
- Staffed checkouts available include: payment counters.
- Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
- Assistance is available at the self-serve checkouts.
- A customer service counter is not available.
-
Getting Help and Assistance
View
- Seating is available.
- There is a fixed hearing assistance system.
- There is a designated safe space which can be used by people with dementia, autism or learning disabilities .
- The designated safe space is located within the staff room.
- There is a water bowl available for assistance dogs.
Parking
-
Public Parking
View
- There is a public car park located off Church Lane.
- The name of the car park is Village Centre Car Park.
- Designated Blue Badge parking bays are available in the car park.
- Electric vehicle charging points are available in the car park.
ATMs (External)
- There is one ATM.
- The ATM is located to the right as you face the store.
- The ATM is clearly signed.
- The approach to the ATM has uneven surfaces and bollards.
- This ATM is a Talking ATM.
- Headphones for the ATM cannot be provided.
- This is a cash withdrawal ATM.
- The height of the ATM features vary between 91cm and 130cm.
- The width of the bollards is 107cm.
Entrance
- This entrance is located at the front of the store, off the High Street.
- The approach to the entrance has uneven surfaces.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via a very easy slope at the entrance.
- There are double automatic doors.
- The doors open by sliding.
- The width of the opening is 120cm.
- There is a small lip on the threshold of the opening.
- The doors have a low colour contrast.
- There are security barriers at the entrance.
Supermarket
- There is step-free level access throughout all areas.
- The majority of main aisle widths are between 120cm - 150cm.
- Some aisles did have obstructions at the time of the survey, these included: product displays, pillars, additional stock and advertising displays.
- Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, self-closing (pull handle) display cabinets, sliding door display cabinets and sliding top cabinets.
- Some flooring is shiny.
- There is background noise.
- There is product and overhead aisle signage.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signage is consistent throughout.
- Lighting levels vary due to there being different types of lights in the space.
Staffed Checkouts
- The staffed checkout area is located to the right as you enter the store.
- The store has a payment counter.
- There is step-free level access to the staffed checkout area.
-
Payment Counter
View
- The payment counter is located to the right as you enter the store.
- Signage is provided for the counter.
- Signage is clearly visible with high contrasting colours.
- The height of the counter is 90cm.
- There is a lowered section at the counter.
- The height of the lowered section is 70cm.
- The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
- The card payment machine is at a height of 107cm.
- The payment machine is portable.
- There is a clearly signed fixed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- Lighting levels vary due to there being different types of lights in the space.
Self-Service Checkouts
- The self-service checkout area is located to the right as you enter the store.
- There is step-free level access to the self-service checkout area.
- The store has self-service touchscreens for basket and trolley combined shops.
- Lowered self-service touchscreens are not available.
-
Standard Touchscreens
View
- The self-service checkout surveyed was a basket and trolley shop touchscreen.
- The height of the touchscreen display ranges from 130cm to 153cm from the floor.
- The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
- The height of the scanner is 120cm.
- The height of the loading area is 69cm.
- The height of the packing area is 69cm.
- The card payment machine is at a height of 116cm.
- The payment machine is portable.
- Assistance is available at the self-serve checkouts.