Skip to main content
The new name for DisabledGo

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Tesco Mortimer St Herne Express

160 Mortimer Street, Herne Bay, Kent, CT6 5DU

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Overview

  • Parking and Public Transport View
  • Getting In and Around View
    • There is step-free level access at the most accessible entrance.
    • The most accessible entrance is also the main entrance.
    • There is 1 other entrance.
    • There is step-free access via ramp at the other entrance.
    • There is step-free level access throughout all areas.
    • There are no doors along circulation routes.
    • Access throughout may include moveable physical obstructions.
    • There are no toilet facilities.
  • Checkouts View
    • Staffed checkouts available include: payment counters.
    • Self-service checkouts available include touchscreens for: trolley or basket (combined) shops.
    • Assistance is available at the self-serve checkouts.
    • A customer service counter is not available.
  • Getting Help and Assistance View
    • Seating is not available.
    • There is a fixed hearing assistance system.
    • There is not a water bowl available for assistance dogs.

Parking

  • Car Park View
    • The car park is located off the High Street.
    • The car park is open air/surface.
    • The car park surface consists of tarmac.
    • There are 2 designated Blue Badge parking bays available.
    • The Blue Badge bays are clearly marked and signposted.
    • The surveyed Blue Badge parking bay dimensions are 230cm (width) x 480cm (depth).
    • The hatched/marked zones vary between bays.
    • The nearest designated bay is 10m from the rear entrance.
  • Charges and Restrictions View
    • Parking is free for all users.
  • Electric Vehicle Charging Points View
    • Electric Vehicle charging points are not available.
  • Drop-off Point View
    • There is not a designated drop-off point available.
  • Public Parking View
    • On-street standard parking is available.
    • There is a public car park located on Chapel Street.
    • The name of the car park is Chapel Street Car Park.
    • Designated Blue Badge parking bays are available in the car park.
    • Electric vehicle charging points are not available in the car park.

ATMs (External)

  • There is one ATM.
  • The ATM is located to the left of the front entrance.
  • The ATM is clearly signed.
  • This ATM is a Talking ATM.
  • Headphones for the ATM cannot be provided.
  • This is a cash withdrawal ATM.
  • The height of the ATM features vary between 94cm and 127cm.

Entrance (Front)

  • This entrance is located at the front of the store, on Mortimer Street.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free access via ramp at the entrance.
  • The ramp has a steep gradient.
  • There are not any level resting areas along the ramp.
  • The ramp is between 75cm and 150cm wide.
  • There are no handrails for the ramp.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 102cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There is a second, single automatic door.
  • The door opens by sliding.
  • The width of the opening is 107cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There are fixed barriers at the entrance.
  • The ramp is directly in front of the first door.

Entrance (Rear)

  • This entrance is located at the rear of the store, on the High Street.
  • The entrance area is clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is ramped and stepped access at the entrance.
  • The ramp bypasses the steps.
  • The ramp has a slight gradient.
  • The ramp is over 150cm wide.
  • There is a handrail on the left going up.
  • There are 3 steps as you enter.
  • There is a handrail on the right going up.
  • The handrail is easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • The steps are clearly marked.
  • The height of the steps is between 15cm and 18cm.
  • The depth of the steps is not between 30cm-45cm.
  • There is a single automatic door.
  • The door opens by sliding.
  • The width of the opening is 106cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low colour contrast.
  • There are security barriers at the entrance.
  • The handrail for the steps only covers the top section.

Supermarket

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The majority of product aisle widths are between 120cm - 150cm.
  • Some aisles did have obstructions at the time of the survey, these included: product bins and pillars.
  • Product displays/containers that may be more difficult for some to reach or open include: low shelving, high shelving, sliding door display cabinets and sliding top cabinets.
  • Some flooring is shiny.
  • There is background noise.
  • There is product signage.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signage is consistent throughout.
  • Lighting levels were even at the time of the survey.

Staffed Checkouts

  • The staffed checkout area is located on the right as you enter via the rear entrance.
  • The store has a payment counter.
  • There is step-free level access to the staffed checkout area.
  • Payment Counter View
    • The payment counter is located on the right as you enter via the rear entrance.
    • Signage is not provided for the counter.
    • The height of the counter is 70cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds which may affect the ability of someone to lip read.
    • The card payment machine is at a height of 96cm.
    • The payment machine is portable.
    • There is a clearly signed fixed hearing assistance system.
    • The hearing assistance system was tested and working at the time of the survey.
    • Lighting levels were even at the time of the survey.

Self-Service Checkouts

  • The self-service checkout area is located on the right as you enter via the rear entrance.
  • There is step-free level access to the self-service checkout area.
  • The store has self-service touchscreens for basket and trolley combined shops.
  • Lowered self-service touchscreens are not available.
  • Standard Touchscreens View
    • The self-service checkout surveyed was a basket and trolley shop touchscreen.
    • The height of the touchscreen display ranges from 115cm to 135cm from the floor.
    • The touchscreen has the following accessibility aids: adjustable font size and a Call for Assistance button.
    • The height of the scanner is 105cm.
    • The height of the loading area is 44cm.
    • The height of the packing area is 72cm.
    • The card payment machine is at a height of 94cm.
    • The payment machine is portable.
    • Assistance is available at the self-serve checkouts.