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Tesco New Malden Extra

300 Beverley Way, New Malden, KT3 4PJ

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Access Guide

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Summary

Getting Here

COVID-19 Information

  • The information in this section was taken in February 2021.
  • There are separate doors for entering and exiting.
  • The doors to the right as you face the store are used for entry, with the doors to the left used for exiting the store.
  • There is a traffic light system in place at the entrance/exit.
  • There is a colleague available at the entrance.
  • There is hand sanitiser available at the entrance.
  • The hand sanitisers are wall mounted.
  • The height of the hand sanitiser is 143cm.
  • Hand sanitisers are available inside the venue.
  • The wall mounted sanitiser inside the store is at a height of 142cm.
  • There is a limited number of customers allowed inside.
  • There is not a one-way system throughout.
  • There is clear signage inside to help with social distancing.
  • There is signage throughout the store to remind people of social distancing.
  • There are protective clear screens located at checkouts/counters.
  • The Café was closed at the time of the survey.
  • Toilets are available.
  • There are two accessible toilets on the first floor next to the café which were locked/not in use at the time of the survey.
  • The Travel Money counter was not in use at the time of survey.
  • For more information about the measures in place for Covid-19 please click here (new tab) .

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • To get assistance please speak to a colleague at the customer service counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) and mobility/electric scooter(s) available to borrow.
  • To obtain mobility aids please contact a colleague.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
  • There is a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is a designated place of safety which can be used by people with dementia, autism or learning disabilities.
  • The pharmacy consultation room can be used as a designated place of safety (photograph 4 and 5).

Parking

  • The store does have its own parking facilities.
  • The car park is located off Beverley Way, in front and to the right hand side of the store.
  • The car park type is open air/surface.
  • The car park does not have a height restriction barrier.
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • Additional parking is available outside the petrol station.
    • There are 5 standard parking bays available to the rear of the petrol station forecourt.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked and signposted.
    • There is/are 35 designated Blue Badge parking bay(s) within the car park.
    • The dimensions of the designated Blue Badge parking bay(s) surveyed are 325cm x 470cm.
    • The Blue Badge parking bays have a marked zone to both sides and rear.
    • The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
    • The marked zones at the rear are at a width of 130cm and on some sides the width varies.
  • Paying View
    • Parking is free for up to 3 hours.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The pedestrian walkways are located in front of the store and in the centre of the car park between the Blue Badge bays.
    • The surface on the approach to the entrance(s) is tarmac and block paving.
    • There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located on the left hand side as you face the store.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

Electric Vehicle Charging Points (Pod Point)

  • There is a/are electric vehicle charging point(s) available.
  • The provider of the charging point(s) is Pod Point.
  • The charging speed is unknown.
  • The electric vehicle charging point(s) is/are located on the left hand side of the car park.
  • Colleagues are able to provide assistance with the electric vehicle charging points.
  • Customers can get assistance by going into the store and speaking to a colleague at customer service.
  • There is/are 7 electric vehicle charging point(s).
  • The electric vehicle charging bay(s) is/are clearly marked.
  • The dimensions of the electric vehicle charging bay(s) surveyed are 250cm x 460cm.
  • The charging point(s) is/are located to the rear as you approach the bay(s).
  • The height range of the electric vehicle charging point nozzle slot is 88cm to 108cm.
  • An app is required to use the charging point(s).
  • Payment for charging is made via an app/online.
  • For more information and a guide to electric vehicle charging please click here.
  • There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.

Approach

  • Approach View
    • The surface of the approach is tarmac and block paving.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 146cm.
    • There is step-free access on the approach.

ATM(s)

  • The ATM(s) is/are located to the left as you face the store.
  • The ATM(s) is/are 20m from the entrance.
  • The controls/screen heights vary between 92cm and 118cm.
  • There is not a lowered ATM available.

Entrance

  • This information is for the entrance located at the front of the store.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Tesco Extra'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
  • The entrance door(s) does not/do not contrast visually with its immediate surroundings.
  • Entrance View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 192cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 195cm.
    • There are identical sets of doors at either side of the entrance foyer.
    • There are security pillars at the entrance doors.
    • The barriers do contrast visually with the flooring.
    • The minimum width between the security pillars is 150cm.
    • There are automatic barriers beyond the second entrance door with a width of 185cm as shown in photograph 5.
      The width of the automatic barrier before leaving the store has a width of 87cm as shown in photograph 6.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 143cm.
    • The height of the fixed sanitiser inside the store is 142cm as shown in photograph 7.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • There is an aisle where a white structural column reduces the width to 100cm as shown in photograph 20.
    • There is some flooring in which includes patterns or colours which could be confusing or look like steps or holes to some people.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Pharmacy (Ground Floor)

  • Pharmacy Area View
    • The Pharmacy is located at the rear of the store.
    • The Pharmacy is approximately 43m from the entrance.
    • Clear signage for the Pharmacy is visible from the entrance.
    • There is step-free access to the Pharmacy.
    • There is a clear unobstructed route to the Pharmacy.
    • The Pharmacy is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There are seats with armrests on both sides.
    • Background music is played at all times.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 100cm.
    • There is sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is a hearing assistance system at the counter.
    • The type of system is a fixed loop.
    • The hearing assistance system is signed.
    • Colleagues are not trained to use the hearing assistance system.
    • The hearing assistance system was tested by an AccessAble surveyor.
    • The hearing assistance system was tested on 25/02/2021.
    • The hearing assistance system was working at the time of testing.
  • Consultation Room(s) View
    • The pharmacy has 1 consultation room(s) available.
    • The consultation room is 2m from the pharmacy counter.
    • The consultation room is clearly signed.
    • There is a clear unobstructed route to the consultation room.
    • There is a/are door(s) leading into the consultation room.
    • There is written signage on or near the door.
    • The door(s) open(s) away from you (push).
    • The door(s) is/are single width.
    • The door(s) is/are easy to open.
    • The clear door width is 80cm.
    • There is not room for a wheelchair user to manoeuvre within the consultation room.
    • There are seats with armrests on both sides.
    • Lighting levels are good.
    • The consultation room is fully enclosed.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located to the left from the store entrance.
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are staffed checkout(s) and self-service checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is not/are not placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 92cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are accessible from the staffed checkout(s).
    • There is a/are hearing assistance system(s) at the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; 4, 6, 11 and 14.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are not trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were not tested at the time of the survey.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 80cm and 126cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
    • There are card only self-service checkouts as shown in photographs 5 and 6. The controls/screen heights for these checkouts vary between 110cm and 145cm. The height of the basket shelf is 70cm.
  • Scan as you Shop View
    • The controls/screen heights for the self-service checkout(s) vary between 80cm and 126cm.
    • The chip & pin card machines are accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).

Counter (Customer Service)

  • The counter is located to the right from the entrance.
  • The counter is approximately 3m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.

Counter (Travel Money)

  • The counter is located to the right from the entrance.
  • The counter is approximately 9m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 90cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are not trained to use the hearing assistance system.
  • The hearing assistance system was not tested at the time of the survey.
  • The Travel Money counter was not in use at the time of survey (25/02/2021).

Counter (Max Speilmann The Photo Expert)

  • The counter is located to the left from the entrance.
  • The counter is approximately 5m from the entrance.
  • The counter is clearly visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 103cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is not a hearing assistance system at the counter.

Changing Places (Ground Floor)

  • Location and Access View
    • The facility is located to the right from the entrance.
    • The facility is approximately 30m (32yd 2ft) from the entrance.
    • The facility is in addition to standard and accessible toilets.
    • The facility is not located close to other managed facilities (e.g. reception or service counter).
    • There is level access to the facility.
    • There is pictorial and written text signage on or near the door.
    • There is not a sign at the entrance to the Changing Places facility indicating the location of the nearest toilets and baby changing facilities.
    • The colour contrast between the external door and wall is good.
    • The colour contrast between the internal door and wall is good.
    • You do need a key for the facility.
    • The key is a radar key.
    • The key can be obtained from customer service.
    • The door opens outwards.
    • The door(s) is/are easy to open.
    • The door is locked by a locking handle.
    • The door has a horizontal grab rail.
    • The width of the door is 94cm (3ft 1in).
    • The dimensions of the facility are 240cm x 460cm.
    • The ceiling height is at a minimum of 2.4m.
    • There is a clear 200cm x 180cm manoeuvring space in the facility.
    • The facility has not got a non-slip floor.
    • The colour contrast between the walls and floor is good.
  • Toilet Details View
    • The facility toilet is peninsular.
    • The transfer space on the right as you face the toilet is 97cm (3ft 2in).
    • The transfer space on the left as you face the toilet is 102cm (3ft 4in).
    • Dropdown rails are provided.
    • As you face the toilet the dropdown rail(s) is/are on both sides.
    • The colour contrast between the dropdown rail(s) and wall is good.
    • As you face the toilet there are vertical grab rails on both sides.
    • The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is good.
    • The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is good.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • There is a spatula flush.
    • There is a toilet roll holder.
    • The height of the toilet roll holder is 87cm.
    • The toilet has a wall which acts as a backrest.
    • The toilet seat colour contrast is good.
    • There is an emergency alarm for the toilet.
    • The emergency pull cord alarm is within reach and fully functional.
  • Changing Bench and Hoist Details View
    • The facility changing bench is free standing.
    • The facility changing bench height is adjustable.
    • The length of the facility changing bench is 177cm (5ft 10in).
    • The facility hoist is powered overhead.
    • The overhead hoist covers the changing bench and the toilet.
  • Shower Details View
    • There is not a shower unit with a detachable shower head.
  • Other Facilities View
    • A privacy screen is available.
    • The type of wash basin is adjustable.
    • The wash basin tap type is lever.
    • There is a mixer tap.
    • Wall mounted grab rails are not available at the wash basin.
    • There is a soap dispenser.
    • Wide tear off paper roll is available.
    • The wide paper roll dispenser is at the recommended height of 80cm-100cm.
    • The height of the wide paper roll dispenser is 100cm.
    • There is a hand dryer.
    • The hand dryer is at the recommended height of 80cm-100cm.
    • The height of the hand dryer is 80cm.
    • There is not a towel dispenser.
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is a shelf within the room.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 51cm.
    • The shelf is located where it is reachable.
    • There is a/are female sanitary, nappy/incontinence bin and pedal bin disposal units.
    • There is an emergency alarm for the facility.
    • The emergency pull cord alarm is within reach and fully functional.
    • There is a coat hook.
    • There are coat hooks in the toilet at 88cm and 123cm from the floor.
    • There is a flashing fire alarm beacon within the toilet.
    • The lighting levels are good.
  • Comments View
    • The soap dispenser is height adjustable.
    • The width of the opening to access the Changing Place is 110cm as shown in photograph 2.

Accessible Toilet(s) (Ground Floor - Left Transfer)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located to the right from the entrance.
    • This accessible toilet is approximately 9m (9yd 2ft) from the entrance.
    • There is step-free access to the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
    • The contrast between the external door and wall is good.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a locking handle.
    • The width of the accessible toilet opening is 82cm (2ft 8in).
    • The contrast between the internal door and wall is good.
    • The door does not have a horizontal grab rail.
  • Toilet Features View
    • The dimensions of the accessible toilet are 156cm x 200cm (5ft 1in x 6ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the left.
    • The lateral transfer space is 84cm (2ft 9in).
    • The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is good.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on the right.
    • There is not a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is poor.
    • The contrast between the walls and floor is fair.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is not a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary and nappy/incontinence items bin disposal units.
    • There is not a/are not coat hook(s).
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is placed at a lower level or at an angle for ease of use.
    • There is not a shelf within the accessible toilet.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is good.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 87cm (2ft 10in).
    • The contrast between the toilet roll holder and the wall is good.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 69cm (2ft 3in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is poor.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser cannot be reached from seated on the toilet.
    • The height of the soap dispenser is 90cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The hand dryer can be reached from seated on the toilet.
    • The hand dryer is not placed higher than 100cm (3ft 3in).
    • The height of the hand dryer is 92cm (3ft).
    • The contrast between the hand dryer and the wall is good.
  • Comments View
    • The width of the entrance to the toilet area is 92cm as shown in photograph 1.
    • There is a small threshold at the entrance.
    • There are security barriers at the entrance to the toilet area.

Standard Toilet(s) (Ground Floor)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female toilet is located to the right from the entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 9m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Toilet Facilities 2 View
    • The male toilet is located to the right from the entrance.
    • There is step-free access to the toilet(s).
    • The standard toilet(s) is/are approximately 9m from the entrance.
    • The colour contrast between the external toilet door(s) and wall(s) is good.
    • There is no signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 83cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.
  • Comments View
    • The width of the entrance to the toilet area is 92cm as shown in photograph 1.
    • There is a small threshold at the entrance.
    • There are security barriers at the entrance to the toilet area.

Parent and Baby Room (Ground Floor)

  • There is a parent and baby room.
  • The parent and baby room is located to the right from the entrance.
  • The parent and baby room is approximately 9m from the entrance.
  • There is step-free access to the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 84cm (2ft 9in).
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.
  • Comments View
    • The width of the entrance to the toilet area is 92cm as shown in photograph 1.
    • There is a small threshold at the entrance.
    • There are security barriers at the entrance to the toilet area.

Escalator(s) / Travelator(s)

  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located ahead from the entrance.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are G and 1.
    • The foot and head of the travelator(s) are clearly marked.
    • The lighting levels at the travelator(s) are good.

Lift

  • There is a lift for public use.
  • The lift is located at the rear of the store.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 45m (49yd 8in) from the entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are G and 1.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is poor.
  • The colour contrast between the external lift control plate and the wall is good.
  • The clear door width is 130cm (4ft 3in).
  • The dimensions of the lift are 139cm x 235cm (4ft 7in x 7ft 9in).
  • There are not separate entry and exit doors in the lift.
  • There is a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does have a visual floor indicator.
  • The lift does have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are moderate to good.

F&F Clothing (First Floor)

  • F&F Clothing View
    • F&F Clothing is located on the first floor.
    • F&F Clothing is approximately 6m from the lift.
    • F&F Clothing is clearly visible from the lift.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are 150cm+.
    • There are some aisles that are obstructed by clothing racks.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Counter View
    • There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
  • Accessible Fitting Room(s) View
    • There is/are 6 fitting room(s) in total within the store, 1 of which is an accessible fitting room.
    • The accessible fitting room(s) is/are not clearly signed.
    • There is not a curtain opening to access the accessible fitting room(s).
  • Standard Fitting Room(s) View
    • There is/are 5 standard fitting room(s) within the store.
    • The fitting room(s) is/are not clearly signed.
    • There is a chair/stool/changing bench in the standard fitting room(s).
  • Comments View
    • The fitting rooms were closed and used for storage at the time of survey (25/02/2021).

Tesco Mobile (First Floor)

  • Tesco Mobile Area View
    • Tesco Mobile is located on the first floor.
    • Tesco Mobile is approximately 8m from the lift.
    • Clear signage for Tesco Mobile is not visible from the lift.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are available in this area.
    • There is bench seating and single seats without armrests.
    • Background music is played at all times.
    • Lighting levels are good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is not placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 101cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • There is not a hearing assistance system at the counter.
  • Consultation Desk(s) View
    • Tesco Mobile has 2 consultation desk(s) available.
    • The consultation desk surveyed is 1m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 75cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • There is bench seating and single seats without armrests.

Café (Harris + Hoole - First Floor)

  • The following information is for the café.
  • The café is located on the first floor.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; written wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • The type of food served here is hot and cold meals and snacks.
  • Plastic/takeaway cups are available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
  • The height of the counter is 85cm.
  • There is a moveable card machine available for payment.
  • There is ample room for a wheelchair user to manoeuvre.
  • The majority of tables are accessible to wheelchair users.
  • The standard height for the underside of dining tables is 71cm.
  • The surface height of the lowest table is 51cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, armchairs and sofas.
  • The type of flooring in this area is wood.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.
  • Comments View
    • At the time of survey the café was closed (25/02/2021), once open the set up will look different.