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Tesco Newry Extra

24 Downshire Road, Carneyhough, Newry, BT34 1EE

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Access Guide

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Summary

  • The details within this access guide relate to the store and not the supermarket.

Getting Here

Getting Help and Assistance

  • There is a colleague available for help and assistance.
  • Customers should request help or assistance from the Customer Services Counter.
  • This store is part of the Sunflower Lanyard Scheme.
  • The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
  • There is not a colleague trained in British Sign Language.
  • British Sign Language interpreters cannot be provided on request.
  • There is a/are wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
  • To obtain mobility aids please contact the Customer Services counter.
  • There is a seat/chair available within the store.
  • There is a defibrillator in store.
  • The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and adapted with padded seat.
  • There is not a water bowl available for assistance dogs.
  • There is a Tesco Grocery Click+Collect service in the store.
  • Customers can obtain online Tesco Grocery Click+Collect items from the car park collection station.
  • There is not a portable hearing assistance system.
  • There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.

Parking

  • The store does have its own parking facilities.
  • The car park is located off Downshire Road.
  • The car park type is underground.
  • The car park does have a height restriction barrier.
  • The maximum height of the restriction barrier is 240cm (7ft 10in).
  • The car park surface is tarmac.
  • Parking View
    • Clearly marked/signposted parent and child parking bays are available.
    • All parking spaces are provided on a first come first served basis.
    • The car park is located underneath the store shopping area. Two sides of the car park are open.
  • Blue Badge Parking View
    • There is a/are Blue Badge parking bay(s) available.
    • The Blue Badge bay(s) is/are clearly marked.
    • There is/are 25 designated Blue Badge parking bay(s) within the car park.
    • The Blue Badge parking bays have a marked zone to one side and the rear.
    • The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
    • The dimensions of other designated Blue Badge parking bay(s) vary in size.
    • There are two batches of Blue Badge Bays, one at right angles to the store consisting of 13 bays measurements are 240cm wide by 485cm deep with zones of 120cm at side and 115cm at rear. The other 12 Blue Badge Bays are located parallel to the long side wall of the building which houses the entry and exit points, these bays measurements are 260cm wide by 470cm deep with zones of 120cm at both the side and the rear. To use a Blue Badge Bay a valid Blue Badge must be displayed at all times.
  • Paying View
    • Parking is free (unlimited time).
    • Payment signs are provided.
    • Payment signs are clearly presented.
    • Payment signs are located Parking terms and conditions are prominently displayed in the car park.
    • Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
    • Payment machines are located No parking payment machines are located at the venue.
  • Access from the Car Park View
    • The route from the car park to the entrance is accessible to a wheelchair user unaided.
    • The entrance is clearly visible from the car park.
    • Pedestrian walkways are available in the car park.
    • The surface on the approach to the entrance(s) is block paving.
    • There are pedestrian crossings between the designated Blue Badge parking bays and the entrance.
    • The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
    • The pedestrian crossing has tactile paving on both sides.
  • Drop-off Point(s) View
    • There is a/are clearly marked drop-off point(s).
    • The drop-off point(s) is/are located between one of the banks of Blue Badge bays and the wall of the store that houses the entry and exit points.
    • The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
    • There is no tactile paving on dropped kerbs between the drop-off point(s) and the entrance.

ATM(s)

  • The ATM(s) is/are located outside, in the car park to your left as you approach the entrance from the car park.
  • The ATM(s) is/are 10m from the main entrance.
  • There are bollards on the approach to the ATM(s).
  • The height of the bollard(s) is 100cm.
  • The bollards have a visual identification band.
  • The minimum width between the bollards is 130cm.
  • The controls/screen heights vary between 92cm and 130cm.
  • There is not a lowered ATM available.
  • Although there are two ATMs at this location one has been taken out of service for social distancing purposes.

Approach

  • Approach View
    • The surface of the approach is tarmac.
    • There are bollards on the approach.
    • The height of the bollard(s) is 100cm.
    • The bollards have a visual identification band.
    • The minimum width between the bollards is 130cm.
    • There is step-free access on the approach.

Entrance

  • Entrance View
    • This information is for the entrance located in the car park on the lower level.
    • The entrance area/door is clearly signed.
    • This entrance is signed with 'Hello'.
    • There is step-free access at this entrance.
    • There is a canopy or recess which provides weather protection at this entrance.
    • There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
    • The entrance door(s) does/do contrast visually with its immediate surroundings.
    • The main door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 175cm.
    • There is a second set of doors.
    • The door(s) open(s) automatically.
    • The door(s) is/are double width.
    • The width of the door opening is 250cm.
    • There is a barrier in place to divert incoming customers to the travellator to the upper level and redirect customers leaving the store to the exit doors into the car park.
    • There is a/are hand sanitiser(s) in this area.
    • The height of the hand sanitiser(s) is/are 80cm.
  • Comments View
    • The lift is located at the exit area of the store.

Escalator(s) / Travelator(s)

  • Escalator(s) View
    • The foot and head of the escalator(s) are clearly marked.
  • Travelator(s) View
    • Travelators can be used to access other floors.
    • The travelator(s) is/are located at the entrance from the car park, and on the upper level near the lifts to move customer who have completed their shopping.
    • The travelator(s) is/are clearly visible from the entrance.
    • The travelators go both up and down.
    • The floors which are accessible by travelator(s) are the shopping level on the upper floor.
    • The foot and head of the travelator(s) are clearly marked.
    • The lighting levels at the travelator(s) are good.
    • The down travellator redirects customers to the exit doors and into the car park.

Lift

  • There is a lift for public use.
  • The lift is located on the lower level besides the exit doors.
  • Signs indicating the location of the lift are clearly visible from the entrance.
  • The lift is approximately 55m (60yd 5in) from the car park entrance.
  • The lift is a standard lift.
  • A colleague does not need to be notified for use of the lift.
  • The floors which are accessible by this lift are the upper, shopping level and the lower, car parking level.
  • Clear signs indicating the facilities on each floor are provided on lift lobby landings.
  • There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
  • Lift doors do contrast visually with lift lobby walls.
  • The external controls for the lift are within 90cm - 110cm from the floor.
  • The colour contrast between the external lift controls and the control plate is low.
  • The colour contrast between the external lift control plate and the wall is high.
  • The clear door width is 124cm (4ft 1in).
  • The dimensions of the lift are 135cm x 240cm (4ft 5in x 7ft 10in).
  • There are not separate entry and exit doors in the lift.
  • There is not a mirror to aid reversing out of the lift.
  • There is not a list of floor services available within the lift.
  • The lift does not have a visual floor indicator.
  • The lift does not have an audible announcer.
  • The internal controls for the lift are within 90cm - 120cm from the floor.
  • There is not a hearing loop system.
  • The lift does have Braille markings.
  • The lift does have tactile markings.
  • The lighting levels in the lift are good.

Stairs

  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located besides the travellators.
  • The stairs are approximately 25m from the exit doors into the car park.
  • Signs indicating the location of the stairs are not available from the entrance.
  • These stairs are an alternative to the travellator from the upper level to the lower level and lead the customers to the exit bypassing the travelator.
  • The floors which are accessible by stairs are only from the upper level to the lower level only - not the r.
  • There are 15+ steps between floors.
  • The steps are clearly marked.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are not between the recommended 30cm and 45cm.
  • The depth of the steps are 25cm.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

Getting Around

  • Access and Circulation View
    • There is step-free access throughout the store.
    • The majority of aisle widths are 150cm+.
    • The minimum aisle width is 105cm.
    • Some aisles are reduced in width due to produce displays.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • There are mats in aisles that might be perceived as holes.
    • The lighting levels are good.
    • Resting/seating areas are not available in this store.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Signage View
    • Overhead aisle signage is provided.
    • The colour, design and typeface of signs is consistent throughout the store.
    • Dementia friendly signage is not provided.

Counter

  • The counter is located on the upper floor.
  • The counter is approximately 24m from the the lifts.
  • Clear signage for the counter is not visible from the entrance.
  • There is step-free access to the counter.
  • There is a clear unobstructed route to the counter.
  • The counter is clearly signed.
  • There are windows, TVs, glazed screens or mirrors at/behind the counter.
  • The counter is not placed in front of a plain background.
  • The lighting levels at the counter are good.
  • The height of the counter is 100cm.
  • There is sufficient space to write or sign documents on the counter.
  • There is a lowered section of the counter.
  • The height of the lowered section at the counter is 76cm.
  • There is sufficient space to write or sign documents on the lowered section of the counter.
  • There is a clear knee recess beneath the lowered section of the counter.
  • The counter is staffed.
  • Clipboards can be provided to anyone who is unable to use the counter.
  • There is a hearing assistance system at the counter.
  • The type of system is a fixed loop.
  • The hearing assistance system is signed.
  • Colleagues are trained to use the hearing assistance system.
  • The hearing assistance system was tested by an AccessAble surveyor.
  • The hearing assistance system was tested on 13/10/2021.
  • The hearing assistance system was working at the time of testing.
  • Till number 100 was tested and found to be working, while till 92 was tested and found to be not working.

Café

  • The following information is for the café.
  • The café is located on the upper level behind the staffed checkouts and before the Customer toilets.
  • There is step-free access to the café.
  • Tables cannot be booked in advance.
  • There is a counter where food and drink can be ordered.
  • Colleagues can bring food and/or drinks to tables.
  • Menu types include; picture wall menus.
  • Menus are clearly written.
  • Menus are presented in contrasting colours.
  • Colleagues can read menus to customers if requested.
  • Staff are happy to assist in as required.
  • The type of food served here is Hot and cold snacks and drinks.
  • Takeaway cups are available.
  • Adapted cups are not available.
  • Adapted cutlery is not available.
  • Drinking straws are available.
  • This area does play background music.
  • Background music is played at all times.
  • There is not a hearing assistance system.
  • The height of the counter is 88cm.
  • The height of the lowered section at the counter is 77cm.
  • There is a clear knee recess beneath the low/lowered section of the counter.
  • The height of the tray counter/rail is 60cm.
  • There is not a moveable card machine available for payment.
  • The type of flooring in this area is laminate.
  • There is ample room for a wheelchair user to manoeuvre.
  • Colleagues can move furniture to make a table accessible to wheelchair users.
  • The distance between the floor and the underside of the highest dining table is 75cm.
  • The standard height for the underside of dining tables is 75cm.
  • The surface height of the lowest table is 46cm.
  • No tables are permanently fixed.
  • No chairs are permanently fixed.
  • Some chairs have armrests on both sides.
  • There are also coffee tables, sofas and bench seats.
  • The type of flooring in this area is laminate.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The lighting levels are good.

F&F Clothing

  • F&F Clothing View
    • F&F Clothing is located by turning left from the lifts and you will see the overhead sign for F&F.
    • F&F Clothing is approximately 60m from the lifts.
    • F&F Clothing is clearly visible from the lift.
    • There is step-free access to F&F Clothing.
    • There is a clear unobstructed route to F&F Clothing.
    • F&F Clothing is clearly signed.
    • The majority of aisle widths are not 150cm+.
    • The minimum aisle width is 95cm.
    • Some aisles are reduced in width due to produce displays while other with building support pillars.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Lighting levels are good.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
  • Counter View
    • Customers using F&F need to take their purchases to the Customer Services Desk or one of the checkouts for payment.
  • Accessible Fitting Room(s) View
    • All fitting rooms have been taken out of service.

Tesco Mobile

  • Tesco Mobile Area View
    • Tesco Mobile is located on the upper level.
    • Tesco Mobile is approximately 80m from the the lifts from the entrance.
    • Tesco Mobile is clearly visible from the lift.
    • There is step-free access to Tesco Mobile.
    • There is a clear unobstructed route to Tesco Mobile.
    • Tesco Mobile is clearly signed.
    • There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
    • Resting/seating areas are not available in this area.
    • A seat can be made available if required.
    • Background music is played at all times.
    • Lighting levels are good.
  • Counter View
    • There are windows, TVs, glazed screens or mirrors at/behind the counter.
    • The counter is placed in front of a plain background.
    • The lighting levels at the counter are good.
    • The height of the counter is 100cm.
    • There is not sufficient space to write or sign documents on the counter.
    • There is not a lowered section of the counter.
    • The counter is staffed.
    • Clipboards can be provided to anyone who is unable to use the counter.
    • The hearing assistance system is not signed.
  • Consultation Desk(s) View
    • Tesco Mobile has 4 consultation desk(s) available.
    • The consultation desk surveyed is 5m from the counter.
    • There is a clear unobstructed route to the consultation desk(s).
    • There is not room for a wheelchair user to manoeuvre.
    • The distance between the floor and the underside of the desk(s) is 75cm.
    • There is sufficient space to write or sign documents on the desk(s).
    • There is bench seating and single seats without armrests.

Checkouts

  • Checkout Area View
    • The checkout(s) is/are located as you exit the lift bear right and then go straight towards the café and the checkouts are on your right .
    • There is step-free access to the checkout(s).
    • There is a clear unobstructed route to the checkout(s).
    • The checkout(s) is/are clearly signed.
    • The lighting levels at the checkout(s) are good.
    • There is a/are self-service checkout(s) and staffed checkout(s).
  • Staffed Checkout(s) View
    • There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
    • The staffed checkout(s) is/are placed in front of a plain background.
    • The height of the staffed checkout(s) is/are 90cm.
    • There is not a lowered section at the staffed checkout(s).
    • The chip & pin card machines are not accessible from the staffed checkout(s).
    • The following staffed checkout(s) have a hearing assistance system; checkout 21.
    • The type of system is a fixed loop.
    • The hearing assistance system(s) is/are signed.
    • Colleagues are trained to use the hearing assistance system(s).
    • The hearing assistance system(s) was/were tested by an AccessAble surveyor.
    • The hearing assistance systems were tested at the following staffed checkout(s); checkout 21.
    • The hearing assistance system(s) was/were tested on 13/10/2021.
    • The hearing assistance system(s) was/were working at the time of testing.
  • Self-Service Checkout(s) View
    • The controls/screen heights for the self-service checkout(s) vary between 65cm and 135cm.
    • The chip & pin card machines are not accessible from the self-service checkout(s).
    • Colleagues can provide assistance with using the self-service checkout(s).
  • Scan as you Shop View
    • Scan as you shop customers can pay at the staffed checkouts or the self service checkouts.

Parent and Baby Room

  • There is a parent and baby room.
  • The parent and baby room is located as you exit the lift bear right and the checkouts are on your right, you will see the sign for the Customer Toilets. The Parent and Child room are located within the Customer Toilet area.
  • The parent and baby room is approximately 80m from the the lift from the entrance.
  • There is step-free access into the parent and baby room.
  • A colleague does not need to be notified for use of the room.
  • There is pictorial signage on or near the parent and baby room door.
  • The baby change table is set against the wall, permanently fixed at 75cm from the floor.
  • The baby change table is not height adjustable.
  • The height of the baby change table is 75cm.
  • There are disposal facilities in the parent and baby room.
  • There is a wash basin in the parent and baby room.
  • The height of the wash basin is 74cm.
  • The wash basin tap type is sensor.
  • There is a/are chair(s) in the parent and baby room.
  • There is a chair with armrests on both sides.
  • There is not a toilet in the parent and baby room.
  • There is not a flashing fire alarm beacon within the room.
  • The lighting levels are good.

Accessible Toilet(s)

  • There is an/are accessible toilet(s) available.
  • Location and Access View
    • This accessible toilet is located as you exit the lift bear right and the checkouts are on your right, you will see the sign for the Customer Toilets.
    • This accessible toilet is approximately 85m (92yd 2ft) from the lift from the entrance.
    • There is step-free access into the accessible toilet.
    • This is a shared toilet.
    • A key is not required for the accessible toilet.
    • There is pictorial signage on or near the toilet door.
    • The contrast between the external door and wall is high.
    • The door opens outwards.
    • The door is easy to open.
    • The door is locked by a twist lock.
    • The width of the accessible toilet opening is 80cm (2ft 7in).
    • The contrast between the internal door and wall is high.
    • The door has a horizontal grab rail.
    • The contrast between the horizontal grab rail and internal door is low.
  • Toilet Features View
    • The dimensions of the accessible toilet are 145cm x 230cm (4ft 9in x 7ft 7in).
    • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
    • The lighting levels are good.
    • There is a lateral transfer space.
    • As you face the toilet pan the transfer space is on the right.
    • The lateral transfer space is 80cm (2ft 7in).
    • The transfer space is obstructed by a female sanitary bin.
    • There is a flush, however it is not on the transfer side.
    • There is not a spatula type lever flush.
    • There is a sensor flush.
    • There is a dropdown rail on the transfer side.
    • The contrast between the dropdown rail(s) and wall is high.
    • There is a/are wall-mounted grab rail(s) available.
    • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
    • There is a vertical wall-mounted grab rail on the transfer side.
    • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
    • The contrast between the wall-mounted grab rail(s) and wall is low.
    • The contrast between the walls and floor is high.
    • There is an emergency alarm.
    • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
    • There is a red flashing fire alarm beacon within the toilet.
    • Disposal facilities are available in the toilet.
    • There is a/are female sanitary disposal units.
    • There is a/are coat hook(s).
    • The height of the coat hook is 132cm from the floor.
  • Additional Fixtures View
    • There is a mirror.
    • The mirror is not placed at a lower level or at an angle for ease of use.
    • There is a shelf within the accessible toilet.
    • The shelf has the minimum dimensions of 12.5cm x 40cm.
    • The shelf is at a height of 50cm.
    • The shelf is located where it is reachable.
    • The toilet has a backrest.
    • The height of the toilet seat above floor level is 48cm (1ft 7in).
    • The toilet seat colour contrast is low.
    • There is a toilet roll holder.
    • The toilet roll holder can be reached from seated on the toilet.
    • The toilet roll holder is not placed higher than 100cm (3ft 3in).
    • The height of the toilet roll holder is 92cm (3ft).
    • The contrast between the toilet roll holder and the wall is low.
    • There is a wash basin.
    • The wash basin and tap(s) can be reached from seated on the toilet.
    • The wash basin is not placed higher than 74cm (2ft 5in).
    • The height of the wash basin is 74cm (2ft 5in).
    • There are vertical wall-mounted grab rails on both sides of the wash basin.
    • The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
    • The wash basin tap type is sensor.
    • There is a wall fixed soap dispenser.
    • The soap dispenser can be reached from seated on the toilet.
    • The height of the soap dispenser is 92cm.
    • There is not a towel dispenser.
    • There is a hand dryer.
    • The height of the hand dryer is 92cm (3ft).
    • The contrast between the hand dryer and the wall is good.
  • Comments View
    • Although the alarm in the Accessible Toilet failed due the shortening of the pull cord the alarm itself worked.

Standard Toilet(s)

  • Standard toilet facilities are available.
  • Toilet Facilities View
    • The female and male toilets are located in the Customer Toilets area next to the checkouts.
    • There is step-free access into the toilet(s).
    • The standard toilet(s) is/are approximately 85m from the the lifts from the enttrance.
    • The colour contrast between the external toilet door(s) and wall(s) is high.
    • There is pictorial signage on or near the toilet door.
    • An ambulant toilet cubicle is not available.
    • The height of the wash basin(s) is 85cm.
    • The height of the lowered wash basin is 72cm.
    • The wash basin(s) tap type is sensor.
    • Lighting levels are good.