Access Guide
Summary
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Services Available
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- The following Tesco services are available at this store; F&F Clothing, Tesco Grocery Click+Collect services, a pharmacy, Tesco Mobile shop, Scan as you Shop, a petrol station, travel money and Drive Thru Car Wash.
- In this store these services are available; Photobooths, Vision Express, Krispy Kreme, Self Service Jet Wash, Air & Water unit and Costa Coffee.
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Facilities Available
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- The following facilities are available at this store; baby changing facilities, an accessible toilet and standard toilets.
Getting Here
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Parking
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- The store has shared/public parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- The closest bus stop is located on Mere Way and is roughly 100m from the entrance.
- For more information on the bus company please click here (opens new tab).
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By Train
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- The nearest train station is Northampton Train Station.
- Northampton train station is located on St Andrew's Road and is roughly 2.81km from the entrance.
- For more information on Northampton Train Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- To get assistance please speak to a colleague at the customer service counter.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters cannot be provided on request.
- There is a/are wheelchair(s) and mobility/electric scooter(s) available to borrow.
- To obtain mobility aids please contact the customer service counter.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat, wheelchair attachable and adapted with padded seat/headrest.
- There is a water bowl available for assistance dogs.
- There is a Click+Collect service in the store.
- Customers can obtain online Click+Collect items from the car park collection station.
- There is a portable hearing assistance system.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Parking
- The store has shared parking facilities.
- The car park is located off Clannell Road.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park surface is tarmac.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
- Additional parking is available in an overflow car park.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked and signposted.
- There is/are 34 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 470cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have not got at least the recommended width of 120cm.
- The marked zones on either side are between 108 to 114cm wide. Whilst the mark zone at the rear are at least 120cm wide.
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Paying
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- Parking is free for up to 3 hours.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located throughout the car park.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user unaided.
- The entrance is clearly visible from the car park.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is concrete and block paving.
- There is a pedestrian crossing between the designated Blue Badge parking bays and the entrance.
- The pedestrian crossing is level (flush) with the Blue Badge parking bays and is level with the approach to the entrance(s).
- The pedestrian crossing has tactile paving on both sides.
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Drop-off Point(s)
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- There is a/are clearly marked drop-off point(s).
- The drop-off point(s) is/are located at the front of the car park .
- The route from the drop-off point(s) to the entrance is accessible to a wheelchair user unaided.
- There is a 210cm high restriction barrier to access the additional parking spaces and the car park collection point.
Electric Vehicle Charging Points
- There is not a/are not electric vehicle charging point(s) available.
- There is not a/are not designated electric vehicle charging point(s) available for Blue Badge holders.
ATM(s)
- The ATM(s) is/are located outside, in-between the entrance and Subway.
- The ATM(s) is/are 20m from the entrance.
- The height of the bollard(s) is 101cm.
- The bollards contrast visually with the paving.
- The minimum width between the bollards is 93cm.
- The controls/screen heights vary between 91cm and 116cm.
- There is not a lowered ATM available.
Approach
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Approach
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- The surface of the approach is tarmac and block paving.
- There are bollards on the approach.
- The height of the bollard(s) is 110cm.
- The bollards contrast(s) visually with the paving.
- The minimum width between the bollards is 140cm.
Entrance
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Entrance
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- This information is for the entrance located at the front of the store.
- The entrance area/door is not clearly signed.
- There is ramped/sloped access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance area which may look like a hole to some people.
- The entrance door(s) does/do contrast visually with its immediate surroundings.
- The main door(s) open(s) automatically.
- The door(s) is/are double width.
- The door(s) is/are permanently held open.
- The width of the door opening is 146cm.
- There is a second set of doors.
- The door(s) open(s) automatically.
- The door(s) is/are double width.
- The width of the door opening is 213cm.
- There are identical sets of doors at either side of the entrance foyer.
- There are security pillars at the entrance doors.
- The minimum width between the security pillars is 166cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 107cm.
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Ramp/Slope
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- The ramp/slope is located in front of the first door.
- The gradient of the ramp/slope is slight.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 110cm.
- Some aisles are obstructed by product bins or pillars.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There are mats in aisles that might be perceived as holes.
- The lighting levels are good.
- Resting/seating areas are not available in this store.
- A seat can be made available if required.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is consistent throughout the store.
- Dementia friendly signage is provided.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located on the left side of the store.
- F&F Clothing is approximately 15m from the entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are not 150cm+.
- The minimum aisle width is 80cm.
- Some aisles are obstructed by clothing racks or stools.
- Lighting levels are good.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
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Counter
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- There are no payment counters in this area of the store. Please pay for any items at one of the main checkouts.
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Accessible Fitting Room(s)
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- There is/are 1 fitting room(s) in total within the store, 1 of which is an accessible fitting room .
- The accessible fitting room(s) is/are not clearly signed.
- There is not a curtain opening to access the accessible fitting room(s).
- The clear width of the fitting room opening is 84cm.
- The dimensions of the accessible fitting room(s) are 267cm x 197cm.
- There is clear manoeuvring space in the accessible fitting room(s).
- There is a/are wall mounted rail(s) in the accessible fitting room(s).
- There is not a drop down rail in the accessible fitting room(s).
- There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 19cm from the floor.
- There are coat hooks in the accessible fitting room(s) at 135cm and 159cm from the floor.
- There is not an emergency alarm in the accessible fitting room(s).
- There is a chair/stool in the accessible fitting room(s).
- The height of the chair from the floor is 44cm.
- There is a functional assistance bell in the accessible fitting room(s).
- The height of the assistance bell from the floor is 114cm.
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Standard Fitting Room(s)
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- There is/are 3 standard fitting room(s) within the store.
- The fitting room(s) is/are not clearly signed.
- There is a chair/stool/changing bench in the standard fitting room(s).
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located at the front of the store and beyond the tills.
- Tesco Mobile is approximately 25m from the entrance.
- Clear signage for Tesco Mobile is visible from the entrance.
- There is step-free access to Tesco Mobile.
- There is not a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 3 consultation desk(s) available.
- The consultation desk surveyed is 2m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the lowest desk is 71cm.
- The distance between the floor and the underside of the highest desk is 73cm.
- The distance between the floor and the underside of the desk(s) is 72cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located at the rear left side of the store.
- The Pharmacy is approximately 50m from the entrance.
- Clear signage for the Pharmacy is visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- Resting/seating areas are available in this area.
- The seats do not have armrests.
- Background music is played at all times.
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Counter
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- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 116cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/03/2021.
- The hearing assistance system was not working at the time of testing.
- There is a 20cm deep and 17cm high step in front of the counter.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 3m from the pharmacy counter.
- The consultation room is clearly signed.
- There is not a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 72cm.
- There is a slight 86cm wide slope in front of the first door. This door is 81cm wide and opens towards you.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Lighting levels are good.
- The consultation room is not fully enclosed.
Café
- The following information is for the café.
- The café is located at the front of the store and beyond the checkouts.
- There is step-free access to the café.
- Tables cannot be booked in advance.
- There is a bar where food and drink can be ordered and table service (on request only).
- Colleagues can bring food and/or drinks to tables.
- Menu types include; menu boards and Braille menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- The type of food served here is hot and cold meals and snacks.
- Plastic/takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system .
- The system is a fixed loop.
- The hearing assistance system is located counter.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/03/2021.
- The hearing loop was working at the time of testing.
- There is a portable card machine available for payment.
- The height of the counter is 106cm.
- There is a moveable card machine available for payment.
- The type of flooring in this area is vinyl.
- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 71cm.
- The distance between the floor and the underside of the highest dining table is 74cm.
- The standard height for the underside of dining tables is 74cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also bench seats.
- The type of flooring in this area is laminate.
- The lighting levels are good.
Checkouts
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Checkout Area
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- The checkout(s) is/are located at the front of the store.
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are staffed checkout(s), basket only checkout(s) and self-service checkout(s).
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Staffed Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 92cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 18, 25.
- The type of system is a fixed loop.
- The hearing assistance system(s) is/are signed.
- Colleagues are trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 18, 25.
- The hearing assistance system(s) was/were tested on 18/03/2021.
- The hearing loop on till 18 worked, but nothing was heard on till 25.
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Basket Only Checkout(s)
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- There are no windows, TVs, glazed screens or mirrors at/behind the basket only checkout(s).
- The basket only checkout(s) is not/are not placed in front of a plain background.
- The height of the basket only checkout(s) is/are 92cm.
- There is not a lowered section at the basket only checkout(s).
- The chip & pin card machines are accessible from the basket only checkout(s).
- There is not a/are not hearing assistance system(s) at the basket only checkout(s).
- The shelf that you place your basket on is 72cm high.
- The shelf that you place you basket on is 72cm high.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 107cm and 130cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The shelf that you place you basket on is 64cm high. The bagging area is 50cm high.
- The shelf that you place your basket on is 64cm high. The bagging area is 50cm high.
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 107cm and 129cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- The shelf that you place you basket on is 65cm high.
- The shelf that you place your basket on is 65cm high.
Counter (Customer Service Desk)
- The counter is located immediately to the left as you enter.
- The counter is approximately 10m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are no windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 101cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 18/03/2021.
- This counter has 2 hearing loops and 1 worked but the other did not at the time of the survey.
Counter (Travel Money)
- The counter is located immediately to the left as you enter.
- The counter is approximately 15m from the entrance.
- Clear signage for the counter is visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are low to moderate.
- The height of the counter is 91cm.
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is not staffed.
- There is not a bell to attract attention.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are trained to use the hearing assistance system.
- The hearing assistance system was not tested at the time of the survey.
- This counter was closed at the time of the survey (18/03/2021) due to Covid-19.
Accessible Toilet(s) (Right Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located at the front of the store and beyond the checkouts.
- This accessible toilet is approximately 30m (32yd 2ft) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is pictorial, written text and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is good.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 83cm (2ft 9in).
- The contrast between the internal door and wall is fair.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 150cm x 252cm (4ft 11in x 8ft 3in).
- The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 127cm (4ft 2in).
- The transfer space is obstructed by a female sanitary bin and a waste disposal bin.
- There is a flush on the transfer side.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is good.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is poor.
- The contrast between the walls and floor is good.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is not a/are not coat hook(s).
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 66cm.
- The shelf is located where it is reachable.
- The toilet has a wall which acts as a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is good.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 93cm (3ft 1in).
- The contrast between the toilet roll holder and the wall is poor.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is fair.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 103cm.
- There is not a towel dispenser.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 84cm (2ft 9in).
- The contrast between the hand dryer and the wall is good.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located at the front of the store and beyond the tills.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 30m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is good.
- There is pictorial signage on or near the toilet door.
- It was not possible to access the female toilet.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 86cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- The hand dryer is 121cm high.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located at the front of the store and beyond the checkouts.
- The parent and baby room is approximately 30m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is not set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 84cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are good.
- The wall surrounding the baby change is 87cm high. The towel dispenser is 136cm high The hand dryer is 123cm high.