Access Guide
Summary
- The store is located within Weston Favell Shopping Centre.
- The details within this access guide relate to the store and not the shopping centre.
- Weston Favell Shopping Centre link (new tab) - click here.
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Services Available
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- The following Tesco services are available at this store; Scan as you Shop, F&F Clothing, travel money, a petrol station, Tesco Mobile shop and a pharmacy.
- In this store these services are available; travel money, Air & Water unit, Rug Doctor (Carpet Cleaning), Krispy Kreme, Coin Exchange, Children's Rides, Max Spielmann, Vision Express and National/Health Lottery.
- For detailed information on the petrol station please click here (new tab).
- Please click here for the opening times and more specific information on the services available within the store (new tab).
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Facilities Available
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- The following facilities are available at this store; baby changing facilities, standard toilets and an accessible toilet.
Getting Here
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Parking
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- The store has its own parking facilities.
- Additional parking is not available at the petrol station.
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By Bus
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- There is a bus stop within 150 metres of the store entrance.
- Bus stop at shopping centre with services to Northampton, New Duston and Rectory Farm.
- For more information on Stagecoach bus services please click here (opens new tab).
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By Train
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- The nearest train station is Northampton .
- Northampton station is 5.4 miles away with services to London Euston and Birmingham New Street.
- For more information on West Midland train services please click here (opens new tab).
- For more information on Northampton Station please click here (opens new tab).
Getting Help and Assistance
- There is a colleague available for help and assistance.
- Assistance can be sought at the customer service desk to the left as you enter the store. Customer assistance for Weston Favell Shopping centre is available at customer service desk located outside W H Smith and 'The Lounge'. This facility is open Monday - Saturday 10am - 4pm. For out of hours assistance call 01604 411 521.
- This store is part of the Sunflower Lanyard Scheme.
- The Sunflower Lanyard Scheme helps people with hidden disabilities which aren’t always obvious – such as autism, dementia and visual or hearing impairments.
- There is not a colleague trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- There is a/are mobility/electric scooter(s), wheelchair(s) and mobility/electric scooter(s) with large basket(s) attached available to borrow.
- To obtain mobility aids please contact The customer service desk.
- There is a seat/chair available within the store.
- There is a defibrillator in store.
- The types of trolley available at this store include; standard (large), standard (shallow), standard (large) with baby seat and wheelchair attachable.
- There is a water bowl available for assistance dogs.
- There is not a Tesco Grocery Click+Collect service in the store.
- There is not a portable hearing assistance system.
- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
- There is a colleague occasionally available in store that can sign language.
Parking
- The store has shared parking facilities.
- The store shares the shopping centre's parking facilities.
- The car park is located Billing Brook Road.
- The car park type is multi storey.
- The car park does have a height restriction barrier.
- The maximum height of the restriction barrier is 200cm (6ft 7in).
- The car park surface is concrete.
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Parking
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- Clearly marked/signposted parent and child parking bays are available.
- All parking spaces are provided on a first come first served basis.
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Blue Badge Parking
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- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) is/are clearly marked.
- There is/are 40 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 460cm.
- The Blue Badge parking bays have a marked zone to both sides and rear.
- The marked zones around the Blue Badge parking bays have at least the recommended width of 120cm.
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Paying
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- Payment signs are not provided.
- Parking is free for all users for a maximum of 4 hours. Penalty charges apply thereafter.
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are uneven surfaces.
- The entrance is not clearly visible from the car park.
- The route from the car park to the entrance is clearly signposted.
- Pedestrian walkways are available in the car park.
- The surface on the approach to the entrance(s) is tarmac.
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Drop-off Point(s)
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- There is not a/are not clearly marked drop-off point(s).
Access To (Access to the Upper Mall and Tesco)
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Travelator(s)
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- Travelator is used to access the Upper and Lower Mall areas.
- The travelator(s) is/are located Travelator is located to the left as you enter the Shopping Mall from the car park.
- The travelator(s) is/are clearly visible from the entrance.
- The travelators go both up and down.
- The floors which are accessible by travelator(s) are G, 1.
- The foot and head of the travelator(s) are clearly marked.
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Lift(s)
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- Lifts are used to access Upper and Lower Malls.
- The lift is located directly ahead as you enter the Shopping Centre from the car park.
- The lift is clearly visible from the entrance.
- The lift is approximately 40m (43yd 2ft) from the entrance.
- The lift is a standard lift.
- A colleague does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, 1.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do not contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is low.
- The clear door width is 160cm (5ft 3in).
- There is not a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The internal controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing loop system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are moderate to good.
- Only two people from same family allowed in lift at a time. One lift is designated for ascent and one for descent.
Approach
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Approach
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- The surface of the approach is stone/concrete tiles and block paving.
- The Tesco store is located within the Weston Favell shopping centre on the upper Mall floor. This is accessed via travellator or lifts.
- There is step-free access on the approach.
Entrance
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Entrance
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- This information is for the entrance located On the first floor of the Weston Favell Shopping centre.
- The entrance area/door is clearly signed.
- This entrance is signed with 'TESCO'.
- There is step-free access at this entrance, via lift.
- There is a canopy or recess which provides weather protection at this entrance.
- There are security pillars at the entrance doors.
- The security pillars do contrast visually with the flooring.
- The minimum width between the security pillars is 192cm.
- There is a/are hand sanitiser(s) in this area.
- The height of the hand sanitiser(s) is/are 118cm.
- Entrance does not have any doors, it opens directly onto first floor of shopping centre.
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Lift
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- There is a lift to access this entrance.
Getting Around
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Access and Circulation
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- There is step-free access throughout the store.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 125cm.
- Some product bins obstruct the aisles.
- There is flooring which is shiny and could cause issues with glare or look slippery to some people.
- The lighting levels are good.
- Resting/seating areas are available in this store.
- Resting/seating areas are located to the right hand side of the customer service desk.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Signage
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- Overhead aisle signage is provided.
- The colour, design and typeface of signs is not consistent throughout the store.
- Dementia friendly signage is not provided.
F&F Clothing
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F&F Clothing
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- F&F Clothing is located in front of you as you enter the store.
- F&F Clothing is approximately 20m from the entrance.
- F&F Clothing is clearly visible from the entrance.
- There is step-free access to F&F Clothing.
- There is a clear unobstructed route to F&F Clothing.
- F&F Clothing is clearly signed.
- The majority of aisle widths are 150cm+.
- The minimum aisle width is 120cm.
- Some product rails obstruct the aisles.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Lighting levels are good.
- Resting/seating areas are not available in this area.
- A seat can be made available if required.
- Background music is played at all times.
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Counter
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- There is no payment counter at F&F. All products can be purchased at standard checkouts.
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Accessible Fitting Room(s)
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- All F&F customer fitting rooms are currently permanently closed.
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Standard Fitting Room(s)
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- All F&F customer fitting rooms are currently permanently closed.
Tesco Mobile
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Tesco Mobile Area
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- Tesco Mobile is located To the left of the store entrance on the Upper Mall floor.
- Tesco Mobile is approximately 15m from the entrance.
- Clear signage for Tesco Mobile is not visible from the lift.
- There is step-free access to Tesco Mobile.
- There is a clear unobstructed route to Tesco Mobile.
- Tesco Mobile is clearly signed.
- There is some flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There is a mixture of seating with and without armrests.
- Background music is played at all times.
- Lighting levels are good.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are good.
- The height of the counter is 100cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is not a hearing assistance system at the counter.
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Consultation Desk(s)
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- Tesco Mobile has 3 consultation desk(s) available.
- The consultation desk surveyed is 4m from the counter.
- There is a clear unobstructed route to the consultation desk(s).
- There is room for a wheelchair user to manoeuvre.
- The distance between the floor and the underside of the desk(s) is 72cm.
- There is sufficient space to write or sign documents on the desk(s).
- The seats do not have armrests.
Pharmacy
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Pharmacy Area
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- The Pharmacy is located To the rear of the store.
- The Pharmacy is approximately 75m from the entrance.
- Clear signage for the Pharmacy is not visible from the entrance.
- There is step-free access to the Pharmacy.
- There is a clear unobstructed route to the Pharmacy.
- The Pharmacy is clearly signed.
- There is flooring in this area which is shiny and could cause issues with glare or look slippery to some people.
- Resting/seating areas are available in this area.
- There are seats with armrests on both sides.
- Background music is played at all times.
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Counter
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- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 104cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/09/2021.
- The hearing assistance system was working at the time of testing.
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Consultation Room(s)
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- The pharmacy has 1 consultation room(s) available.
- The consultation room is 2m from the pharmacy counter.
- The consultation room is clearly signed.
- There is a clear unobstructed route to the consultation room.
- There is a/are door(s) leading into the consultation room.
- There is written signage on or near the door.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) is/are easy to open.
- The clear door width is 80cm.
- There is not room for a wheelchair user to manoeuvre within the consultation room.
- There are seats with armrests on both sides.
- Lighting levels are moderate to good.
- The consultation room is fully enclosed.
- No background music is played in the consultation room.
Checkouts
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Checkout Area
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- The checkout(s) is/are located To the left as you enter the store .
- There is step-free access to the checkout(s).
- There is a clear unobstructed route to the checkout(s).
- The checkout(s) is/are clearly signed.
- The lighting levels at the checkout(s) are good.
- There is a/are self-service checkout(s) and staffed checkout(s).
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Staffed Checkout(s)
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- There are windows, TVs, glazed screens or mirrors at/behind the staffed checkout(s).
- The staffed checkout(s) is not/are not placed in front of a plain background.
- The height of the staffed checkout(s) is/are 90cm.
- There is not a lowered section at the staffed checkout(s).
- The chip & pin card machines are accessible from the staffed checkout(s).
- There is a/are hearing assistance system(s) at the staffed checkout(s).
- The following staffed checkout(s) have a hearing assistance system; 15.
- The type of system is a fixed loop.
- Some of the hearing assistance systems are signed.
- Colleagues are not trained to use the hearing assistance system(s).
- The hearing assistance system(s) was/were tested by an AccessAble surveyor.
- The hearing assistance systems were tested at the following staffed checkout(s); 15.
- The hearing assistance system(s) was/were tested on 29/09/2021.
- The hearing assistance system(s) was/were working at the time of testing.
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Self-Service Checkout(s)
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- The controls/screen heights for the self-service checkout(s) vary between 80cm and 125cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Self service checkouts are both Card Only and Cash payment.
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Scan as you Shop
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- The controls/screen heights for the self-service checkout(s) vary between 80cm and 125cm.
- The chip & pin card machines are accessible from the self-service checkout(s).
- Colleagues can provide assistance with using the self-service checkout(s).
- Scan as you shop is Card Only payment.
Counter (Travel Money)
- The counter is located To the left as you enter the store.
- The counter is approximately 10m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 90cm.
- There is not sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Unable to test system as booth was unattended.
Counter (Customer Service and Tobacco)
- The counter is located to the left as you enter the store.
- The counter is approximately 12m from the entrance.
- The counter is clearly visible from the entrance.
- There is step-free access to the counter.
- There is a clear unobstructed route to the counter.
- The counter is clearly signed.
- There are windows, TVs, glazed screens or mirrors at/behind the counter.
- The counter is not placed in front of a plain background.
- The lighting levels at the counter are moderate to good.
- The height of the counter is 100cm.
- There is sufficient space to write or sign documents on the counter.
- There is a lowered section of the counter.
- The height of the lowered section at the counter is 76cm.
- There is sufficient space to write or sign documents on the lowered section of the counter.
- There is a clear knee recess beneath the lowered section of the counter.
- The counter is staffed.
- There is a hearing assistance system at the counter.
- The type of system is a fixed loop.
- The hearing assistance system is signed.
- Colleagues are not trained to use the hearing assistance system.
- The hearing assistance system was tested by an AccessAble surveyor.
- The hearing assistance system was tested on 29/09/2021.
- The hearing assistance system was working at the time of testing.
Toilet with Adaptations
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you enter the store.
- This accessible toilet is approximately 35m (38yd 10in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Customer services desk.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 80cm (2ft 7in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 160cm x 135cm (5ft 3in x 4ft 5in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 95cm (3ft 1in).
- The transfer space is obstructed by a female sanitary bin.
- There is no flush.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the right.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 40cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 80cm (2ft 7in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm (2ft 4in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 82cm.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 85cm (2ft 9in).
- The contrast between the hand dryer and the wall is good.
Toilet with Adaptations (Accessible toilet 2)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the right as you enter the store.
- This accessible toilet is approximately 35m (38yd 10in) from the entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is required for the accessible toilet.
- The key is a radar key.
- The key can be obtained from Customer service desk.
- There is pictorial and ‘Not All Disabilities Are Visible’ signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 82cm (2ft 8in).
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 125cm x 160cm (4ft 1in x 5ft 3in).
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are low to moderate.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 90cm (2ft 11in).
- The transfer space is obstructed by a female sanitary bin.
- There is no flush.
- There is not a spatula type lever flush.
- There is a sensor flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is high.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on the left.
- There is not a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is medium.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are female sanitary disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 160cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is placed at a lower level or at an angle for ease of use.
- There is a shelf within the accessible toilet.
- The shelf has the minimum dimensions of 12.5cm x 40cm.
- The shelf is at a height of 45cm.
- The shelf is not located where it is reachable.
- The toilet has a backrest.
- The height of the toilet seat above floor level is 48cm (1ft 7in).
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder can be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 85cm (2ft 9in).
- The contrast between the toilet roll holder and the wall is low.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm (2ft 5in).
- There is a vertical wall-mounted grab rail on the left hand side of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is sensor.
- There is a wall fixed soap dispenser.
- The soap dispenser can be reached from seated on the toilet.
- The height of the soap dispenser is 90cm.
- There is a hand dryer.
- The hand dryer is not placed higher than 100cm (3ft 3in).
- The height of the hand dryer is 80cm (2ft 7in).
- The contrast between the hand dryer and the wall is fair.
Standard Toilet(s)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located To the right as you enter the store.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 35m from the entrance.
- There is pictorial signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 95cm.
- The wash basin(s) tap type is sensor.
- The standard toilets have automatic soap rinse and dry sinks.There is no entry door. Entrance is via staggered walls.
Parent and Baby Room
- There is a parent and baby room.
- The parent and baby room is located To the right as you enter the store .
- The parent and baby room is approximately 35m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 85cm.
- There are disposal facilities in the parent and baby room.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 74cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- There is also a pull down changing table at this parent and baby room.
Parent and Baby Room (Parent and baby room 2)
- There is a parent and baby room.
- The parent and baby room is located to the right as you enter the store .
- The parent and baby room is approximately 35m from the entrance.
- There is step-free access into the parent and baby room.
- A colleague does not need to be notified for use of the room.
- There is pictorial signage on or near the parent and baby room door.
- The baby change table is set against the wall, permanently fixed at 75cm from the floor.
- The baby change table is not height adjustable.
- The height of the baby change table is 75cm.
- There is a wash basin in the parent and baby room.
- The height of the wash basin is 75cm.
- The wash basin tap type is sensor.
- There is a/are chair(s) in the parent and baby room.
- There is not a chair with armrests on both sides.
- There is not a toilet in the parent and baby room.
- There is not a flashing fire alarm beacon within the room.
- The lighting levels are moderate to good.
- The baby changing table in this parent and baby room is of the fold down variety only.
ATM(s)
- The ATM(s) is/are located ATM is located just inside the entrance to the store.
- The ATM(s) is/are 5m from the entrance.
- The controls/screen heights vary between 90cm and 124cm.
- There is not a lowered ATM available.
Public Facilities
- A Changing Places facility is available within the shopping centre.
- There is an accessible toilet available within the shopping centre.
- Standard toilets are available within the shopping centre.
- Baby changing facilities are available within the shopping centre.